This is a great looking model. I would have like a build for my son and I to play. He is helping and learning on these bigger builds. Arms, legs fall off… torso splits in half top and bottom. Overall dissatisfaction and disappointment.
No, I would not recommend this to a friend.
Response from LEGOBy Jane, LEGO® Customer Service, July 31, 2022
We'd love to help troubleshoot the build for you and your son! Please get in touch at LEGO.build/Service-BV so we can take a closer look with you!
Growing up in the 80s, The Transformers consumed a huge portion of my toy collection. I loved the cartoon series and would often pretend to be a Transformer as I’d ride my bike around the neighbourhood, making the *CHKK-CHRR-CHRRKK* sound. Needless to say, I was elated when Lego announced they’d finally be releasing an Optimus Prime set!
This was a fun set to assemble and I could feel 7-year-old-me getting giddy as Optimus started to take form. I still haven’t transformed him into the big rig. I want to enjoy him in robot form for a while.
There are multiple errors in the manual, first time I have ever seen this from LEGO.
Optimus’ head looks awful and I can’t believe this was the final result. His shoulders are off. His knees don’t bend. His proportions are off.
I would have gladly taken the removal of the axe, energizing cube, and jet pack if it meant the above issues could have been addressed.
And please do a better job of proofreading your manuals.
No, I would not recommend this to a friend.
Response from LEGOBy Alina, LEGO® Customer Service, July 31, 2022
We’re sorry to hear you’re not happy with your LEGO® set. We work hard to make sets that everyone can enjoy and your feedback helps us make them even better. We’ll share your comments with our design teams to help with future sets. Please feel free to contact us at LEGO.build/Service-BV, we'd be happy to help troubleshoot the build with you.
This was a fun build. I like that he transforms. There is a down fall. When you move his legs, the mid section comes apart. When you rotate him, you can take the upper section off. It's not contacted. With those issues. It's still a great piece. Transforms like g1 prime does. Lego did a great job. Would like to see primes trailer and Soundwave with cassettes.
I would recommend this to a friend!
Response from LEGOBy Sonia, LEGO® Customer Service, July 29, 2022
We're sorry you're having trouble keeping your set together. If you'd like a hand troubleshooting the build or if you find that any pieces aren't holding together as they should, feel free to give us a shout at LEGO.build/Service-BV so we can help!
A super enjoyable build filled with nostalgia. The transformation is very neat and works well once you get the steps down. No major issues with parts coming loose. Sometimes the foot taillights pop off and the leg positioning can be funky causing the back waist piece to come off if you don't spread the legs before clicking them back. In robot mode the biggest challenge is getting the torso to stand upright as it has a tendency to tilt forward giving you an unnatural look. This is more of a display piece than anything else.
I would recommend this to a friend!
Response from LEGOBy Jane, LEGO® Customer Service, July 28, 2022
We're happy to hear you enjoyed building your Optimus Prime set and appreciate your feedback. Your comments will be shared with our design team to help us improve!
My son is absolutely obsessed with Legos and Transformers, specifically Optimus Prime (my daughter LOVES BumbleBee ;) ) and he cannot stop looking and playing with this. His smile is so so so big. It’s amazing that he can transform too!! My daughter will be patiently waiting for BumbleBee hopefully!!