Customer reviews from blackanddeckerappliances.com
Black+Decker - 4 waffle Black/ Stainless Steel Belgian Waffle Maker - Silver
Average customer rating
2
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
18
4 Stars
10
3 Stars
12
2 Stars
24
1 Star
83
23%of customers recommend this product.
(
32 out of
139)
Customer Reviews for Black+Decker - 4 waffle Black/ Stainless Steel Belgian Waffle Maker - Silver
Customer Rating
1
Poor quality
on December 29, 2018
Posted by: WillC
from Ontario, Canada
Gender:Male
This appliance is poorly made. It is assembled using special screws that fall out and you cannot tighten them back because of the proprietary screw heads. So now I have a wafflemaker that falls apart every time I use it. I would return it if I had the receipt. This one is poorly made. Don't buy this one!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2019
Thank you for offering your feedback regarding your Black+Decker WM500. I’m sorry to hear about the trouble you’ve experienced with your waffle maker's hinge. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your waffle maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Has been working 17+ years (with broken hinges)
on December 9, 2018
Posted by: Doug M
from Houston, TX
Gender:Male
The hinges broke within a year.
IMPORTANT: Otherwise, the waffle maker has been working flawlessly for 17+ years (a wedding present). It heats up quickly and produces great waffles.
If it ever stops working I would buy the same WMB500 again.
IMPORTANT: Otherwise, the waffle maker has been working flawlessly for 17+ years (a wedding present). It heats up quickly and produces great waffles.
If it ever stops working I would buy the same WMB500 again.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Nice but hinges broke very quickly
on November 10, 2018
Posted by: BRuss
from Peoria,il
Gender:Female
The waffle maker makes great waffles but the hinges broke as soon as we got it and I wasn't expecting that. They shouldn't break anyway so that is a big flaw for me.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 12, 2018
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m glad your waffle maker has performed well, but I'm sorry to see the trouble you’ve experienced with your hinge. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your waffle maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Hinges
on September 3, 2018
Posted by: Lane
from Feasterville, PA
I have had this waffle maker for a while and absolutely love it but the hinges broke shortly after receiving it. The top of the waffle make doesn't stay up now.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 5, 2018
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear about the trouble you’ve experienced with your waffle maker's hinges. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your waffle maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Worst waffle maker!
on May 22, 2018
Posted by: Taciana
from Canada
Gender:Female
Received it as a gift and was so excited to use it. Boy what a big disappointment. Doesn't heat up properly and doesn't even cook the waffles after 7 mins. I don't recommend this product at ALL
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 23, 2018
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear of the experience you've had with your waffle maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Waffle maker
on May 12, 2018
Posted by: Giselle78
from Hamden, CT, USA
Gender:Female
I had my waffle maker for only two months. I used it for a Mother’s Day brunch and it stopped working in the middle of making them. I am very disappointed and embarrassed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 16, 2018
Thank you for offering your feedback regarding your Black+Decker WMB500. I'm sorry to hear about the trouble you experienced with your waffle maker, but I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your waffle maker, please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
The Best Waffles!
on February 22, 2018
Posted by: YumWaffles
from Madison, WI, USA
Gender:Male
[Employee of blackanddeckerappliances] Great Waffle Maker! Took it to my cabin and used it all weekend. I ended up leaving it up there and purchasing another one for my house. The waffles come out perfect every time!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
bought it because of the brand
on February 13, 2018
Posted by: jo913
from Bay City, MI, USA
Gender:Female
I have another waffle iron that has a temperacure gauge, this one doesn't. It will not make the waffles crispy. Would not recommend it to anyone.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 14, 2018
Thank you for offering your feedback regarding your Black+Decker WMB500. I’m sorry to hear about your disappointment with your waffle maker’s results. We strive to provide products of only the highest quality, and your satisfaction is a to priority for us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com