Customer reviews from blackanddeckerappliances.com
Black+Decker - 4 waffle Black/ Stainless Steel Belgian Waffle Maker - Silver
Average customer rating
2
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
18
4 Stars
10
3 Stars
12
2 Stars
24
1 Star
83
23%of customers recommend this product.
(
32 out of
139)
Customer Reviews for Black+Decker - 4 waffle Black/ Stainless Steel Belgian Waffle Maker - Silver
Customer Rating
2
Hinges broke almost immediately
on December 31, 2025
Posted by: Baker1
Makes great waffles but both hinges broke on second and third time using. Brand new and broke right away…very disappointed in the design as this doesn’t seem like an isolated issue.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, January 6, 2026
Thank you for sharing your experience, Baker1. We’re glad to hear the waffle maker delivered great results when it came to cooking, but we’re truly sorry that the hinges failed so quickly. We understand how disappointing it is to have a brand-new appliance break after just a few uses—especially when it leaves you questioning the design and reliability.
This is not the experience we want our customers to have, and we take feedback like yours seriously. Your comments help us identify areas where we need to do better, and we appreciate you being candid about both what worked and what didn’t.
We’d like to connect with you directly to better understand what happened and discuss how we can help make this right. Please reach out to us at empowercustomerservice@spectrumbrands.com
or by phone at 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist.
Thank you again for taking the time to share your feedback.
This is not the experience we want our customers to have, and we take feedback like yours seriously. Your comments help us identify areas where we need to do better, and we appreciate you being candid about both what worked and what didn’t.
We’d like to connect with you directly to better understand what happened and discuss how we can help make this right. Please reach out to us at empowercustomerservice@spectrumbrands.com
or by phone at 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist.
Thank you again for taking the time to share your feedback.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broke hinges but still works.
on December 25, 2025
Posted by: BRenny
Gender:Female
[This review was collected as part of a promotion.] My waffle maker is 20+ years old but the hinges broke many years ago. Would be nice to find resigned replacement parts.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Corporate Customer Service, January 6, 2026
Thank you for taking the time to share your experience, BRenny. We appreciate you highlighting how long your waffle maker has been part of your kitchen—that kind of longevity means a lot to us. We understand how inconvenient it can be when something like the hinges breaks, even if the unit itself continues to work.
It’s completely reasonable to want replacement parts to extend the life of a product you’ve relied on for so many years. While availability can vary over time, we’d like to connect with you directly to review your specific situation and see what options may be available.
Please reach out to us at empowercustomerservice@spectrumbrands.com
or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team would be happy to discuss this with you.
Thank you again for your feedback and for being a longtime Black + Decker customer.
It’s completely reasonable to want replacement parts to extend the life of a product you’ve relied on for so many years. While availability can vary over time, we’d like to connect with you directly to review your specific situation and see what options may be available.
Please reach out to us at empowercustomerservice@spectrumbrands.com
or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team would be happy to discuss this with you.
Thank you again for your feedback and for being a longtime Black + Decker customer.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broke after using it once
on September 20, 2025
Posted by: Ann25
from Missouri
Gender:Female
I was in the middle of making a batch of waffles for the first time with this waffle iron and it stopped heating up. Tried again a week later and it is not heating up at all even though the light is coming on when plugged in.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Kristoff, Contax 360, March 2, 2026
Hello Ann25,
Thank you for taking the time to share your experience and for choosing Black + Decker. We are sorry to hear about the heating issues you've encountered while using your waffle maker. This is certainly not the experience we want for our customers.
We want to make sure you’re supported and have the most accurate information for your Belgian Waffle maker. To do that, we’d like to connect with you directly so our customer care team can review this with you and help with the next steps.
Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our team will be glad to assist.
Thank you again for your feedback—it’s helpful not only for us, but for others considering this product as well.
Thank you for taking the time to share your experience and for choosing Black + Decker. We are sorry to hear about the heating issues you've encountered while using your waffle maker. This is certainly not the experience we want for our customers.
We want to make sure you’re supported and have the most accurate information for your Belgian Waffle maker. To do that, we’d like to connect with you directly so our customer care team can review this with you and help with the next steps.
Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our team will be glad to assist.
Thank you again for your feedback—it’s helpful not only for us, but for others considering this product as well.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Not as well built as would expect from B&D
on August 20, 2025
Posted by: darat67
from Killingworth, CT
Gender:Female
Not as well built as would expect from B&D. Each and every waffle separates on removing, and shouldn’t!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Consumer Service, August 21, 2025
Thank you for offering your feedback regarding your Black+Decker waffle maker. We are sorry to hear that your food may be sticking to the cooking surface of your waffle maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has a two-year warranty. Please look for the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great waffle iron!
on February 27, 2025
Posted by: Astronomychick
Gender:Female
Very nice! Had waffles 🧇 tonight they were awesome! Great price and good product I’m happy 😃
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Beautiful waffles
on February 14, 2023
Posted by: Waffle Queen
from San Diego, CA
Gender:Female
Even the first "dirty" waffle was beautiful! So easy to season. Waffles pop right off when done. I'm very happy with this waffle iron with one exception. The top, which is heavy, wants to close when pouring the batter in. Have to either hold the top with one hand and pour batter in with the other, or place it slightly down hill which works perfectly.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, February 14, 2023
Thank you for offering your feedback regarding your Black+Decker Belgian Waffle Maker. I'm sorry to hear that you were somewhat disappointed in the design of your waffle maker, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new waffle maker will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42322223, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Does what it’s supposed to, makes waffles.
on November 14, 2022
Posted by: Gbuddy
from Plymouth, Michigan
Gender:Male
Wish it would heat up faster. Waffles are never done in the time advertised. Always have to let them cook for at least one minute longer.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, November 15, 2022
Thank you for offering your feedback regarding your Black+Decker Belgian Waffle Maker. I'm sorry to hear that you were somewhat disappointed in the design of the waffle maker, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new waffle maker will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42292008, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Easy to use, no mess.
on August 21, 2022
Posted by: Gilbey
from Reading, PA
Gender:Male
[This review was collected as part of a promotion.] I just used the waffle iron for the first time. Such better.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com