Customer reviews from American Standard
Mesa One Handle Pull-Out Kitchen Faucet
Average customer rating
3.5
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
10
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
4
47%of customers recommend this product.
(
7 out of
15)
Customer Reviews for Mesa One Handle Pull-Out Kitchen Faucet
Customer Rating
3
No Instructions, warranty, or maintance info
on September 1, 2017
Posted by: bobbt
from Knoxville, TN, United States
I purchased this faucet from Lowes Knoxville 8-29-2017. After removing the old faucet we opened the sealed up box did not find any instructions, warranty information, or maintenance information.
The install was fairly easy without the instructions. However the supply lines were too short. We had to make a trip back to Lowes and spend another $25.26 for additional fittings in order to attach the faucet to the cutoff valves. The clerk at Lowes knew the fittings we needed because the short supply lines is a very common problem.
The install was fairly easy without the instructions. However the supply lines were too short. We had to make a trip back to Lowes and spend another $25.26 for additional fittings in order to attach the faucet to the cutoff valves. The clerk at Lowes knew the fittings we needed because the short supply lines is a very common problem.
I called your 800 number and the clerk said she would send the papers that were missing. When I complained about the short lines I did not a reply.
No, I would not recommend this to a friend.
Response from American StandardBy Customer Service, September 5, 2017
Thank you for the rating of our product. We apologize for the inconvenience that you experienced. All of our Kitchen faucets come with standard length, size lines but sometimes a particular homeowners water supply stops do require them to purchase an extension. If you ever need any further assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Customer Care Tech Team
Written by a customer while visiting American Standard
Customer Rating
1
Horrible design
on August 4, 2017
Posted by: BrianMartinko
from KY, United States
I'm a licensed plumber,and this is the worst design I've ever seen for a faucet. The braided stainless steel connections do not swivel, causing the supplies to pinch shut. This is especially a problem when trying to make the connection at the top (under the sink) bc it causes the supply to twist inside the faucet itself. Several people have complained about low flow, and this is exactly what is causing the problem. Absolute, complete, total piece of junk.
No, I would not recommend this to a friend.
Written by a customer while visiting American Standard
Posted by: tired of delta
from Austin, TX, United States
Verified Purchase:Yes
easy to install, family loves it quality product and awesome cust service if needed
Written by a customer while visiting American Standard
Customer Rating
4
Has everything needed for a easy installment. Aww
on July 5, 2016
Posted by: Tpobuda
from Tucson, AZ, United States
Gender:Female
Bought this after returning another brand that was leaking at the spray head and have been very happy with this faucet.
I would recommend this to a friend!
Written by a customer while visiting American Standard
Customer Rating
1
Poor quality faucet
on January 5, 2016
Posted by: KennethT
from Rochester, NY, United States
Gender:Male
I bought this about three years ago, looks great but the pull out handle hose needs to be replaced yet again. The customer service people are great although the first time I ordered a replacement it took over 8 weeks to get a replacement and the wrong finish was shipped, I called again and the correct one arrived a few weeks later.
This was earlier this summer, then tonight I see water under the sink and the cabinet wood is now a rippled mess. The same problem occurred with the replacement faucet hose, leaking like a sprinkler from where the hose meets the faucet head.
Very disappointed in the quality.
This was earlier this summer, then tonight I see water under the sink and the cabinet wood is now a rippled mess. The same problem occurred with the replacement faucet hose, leaking like a sprinkler from where the hose meets the faucet head.
Very disappointed in the quality.
No, I would not recommend this to a friend.
Written by a customer while visiting American Standard
Customer Rating
1
Very poor water flow
on June 15, 2015
Posted by: dlp880
from Houston, TX, United States
Gender:Female
Bought this faucet about a year ago, flow restrictor is very bad, I have a trickle of water that takes minutes to fill a pitcher or clean the sink. I finally am so frustrated with this performance that I am going to replace. Don't buy this unless you like standing at sink waiting.
No, I would not recommend this to a friend.
Written by a customer while visiting American Standard
Customer Rating
2
This one doesn't last
on January 8, 2015
Posted by: KathyZ
from Huntsville, AL, United States
Had the faucet installed by a plumber 2 years ago. I was quite happy with it until I pulled out the faucet and the faucet head remained in my hand, and the hose stayed with the sink. Since AS offers a lifetime warranty, I called and a replacement head and hose arrived 3 weeks later. I thought I would be able to hook it up myself and save another plumber's fee but it looks like the replacement hose is not as long as what is currently under the sink. If I have to pay for another installation, I am going to buy another brand faucet that has a better reputation for durability.
No, I would not recommend this to a friend.
Written by a customer while visiting American Standard
Customer Rating
2
Beautiful but defective
on September 29, 2014
Posted by: Lisabt1126
from Pittsboro, NC, United States
Gender:Female
We bought 2 of these for out kitchen to replace 19 year old faucets...and one jammed after 9 months (wouldn't turn both ways). Now, after 16 months, one of them is completely broken, leaking water all along the plastic hose. Won't waste money on these again--no wonder they're discontinued at Lowes.
No, I would not recommend this to a friend.
Written by a customer while visiting American Standard