Customer reviews from travelpro.com
Travelpro - Platinum Elite Softside Expandable Checked Luggage, 8 Wheel Spinner Large Suitcase, TSA Lock, Men and Women - Pilot Green
Average customer rating
4.7
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
161
4 Stars
12
3 Stars
10
2 Stars
3
1 Star
6
94%of customers recommend this product.
(
30 out of
32)
Customer Reviews for Travelpro - Platinum Elite Softside Expandable Checked Luggage, 8 Wheel Spinner Large Suitcase, TSA Lock, Men and Women - Pilot Green
Customer Rating
1
Worst Travelpro ever purchased!
on February 18, 2020
Posted by: samnsyd
from California
Gender:Female
I have had this suitcase since late September 2018. I have to had the handle and zipper pulls replaced. Currently have broken zipper pulls. Now the wheels don't want to roll. I have to kick the suitcase in order for it to roll, very frustrating. Now the zipper is starting pull away from the body and the inside buckle is starting to fray. What could possibly happen next? It takes approximately 3 weeks each time I take it in for a repair. I have been a true customer to Travelpro for years and now I'm starting to look at other brands.
No, I would not recommend this to a friend.
Response from travelpro.comBy JH, Consumer Support, February 20, 2020
Dear Travelpro Customer,
We apologize for the issue you are having with your bag. Please allow us to service your product needs by contacting us at 1-800-741-7471. Our agents are available to serve you Monday through Friday from 9:00 a.m. to 5:30 p.m. EST.
Best Regards;
Travelpro Consumer Support
We apologize for the issue you are having with your bag. Please allow us to service your product needs by contacting us at 1-800-741-7471. Our agents are available to serve you Monday through Friday from 9:00 a.m. to 5:30 p.m. EST.
Best Regards;
Travelpro Consumer Support
Written by a customer while visiting travelpro.com
Posted by: BrendaS
from Baltimore, Miami, NY
Gender:Female
Verified Purchase:Yes
I just used my new suitcases for the very first time only to discover that two of the zipper pulls were missing from my large suitcases when I arrived at my destination!
This makes it extremely difficult to open and close the suitcase.
Everything else about the suitcases is great but how can I recommend a product whose zippers cannot endure even one trip?
This makes it extremely difficult to open and close the suitcase.
Everything else about the suitcases is great but how can I recommend a product whose zippers cannot endure even one trip?
No, I would not recommend this to a friend.
Response from travelpro.comBy JH, Consumer Support, November 20, 2019
It was a pleasure speaking with you today, your order has been processed your number is 2030771. Please allow 3-5 business days for delivery. Your bag has a worry free warranty If you need additional assistance you may call us toll free at 1.800.741.7471. Our agents are available to serve you Monday through Friday from 9:00 a.m. to 5:30 p.m. EST.
Warmest Regards,
Travelpro Consumer Support jh
Warmest Regards,
Travelpro Consumer Support jh
Written by a customer while visiting travelpro.com
Posted by: sfsfs
Verified Purchase:Yes
nice suitcase...................................................
Written by a customer while visiting travelpro.com
Customer Rating
5
I love these suitcases!
on July 11, 2018
Posted by: Cedrisc
from Jackson, NJ
Gender:Female
I have this size and the 25”. I love them both! The spinner wheels are durable and smooth. I can roll it along or pull it behind. I love the extendable handle that clicks in place at one height for me and a taller height for my husband. the fabric & zippers look smart, yet are very durable. I always know which suitcase is mine on the luggage conveyor. We have several Travelpro pieces (one that has lasted 15 years). These are the best suitcases!
I would recommend this to a friend!
Written by a customer while visiting travelpro.com
Posted by: APPLJAK
from ATL
Gender:Male
Verified Purchase:Yes
One or two weeks
You decide how long you want to stay
You decide how long you want to stay
I would recommend this to a friend!
Written by a customer while visiting travelpro.com
Posted by: Fred
from Knoxville
Gender:Male
Verified Purchase:Yes
This suitcase is the nicest one we have ever had. it is so easy to roll on the improved wheels! My wife loves the section to secure a suit, as well. We will be purchasing another TravelPro case in the near future.
I would recommend this to a friend!
Written by a customer while visiting travelpro.com
Posted by: Jess
from Austin, MN
Gender:Female
Verified Purchase:Yes
Barely got it out of the box and my son wanted to borrow it! High quality, strong wheels and sleek. We love it! One note, it's really big. I think my husband and I could both use it for a week long trip.
I would recommend this to a friend!
Written by a customer while visiting travelpro.com
Posted by: Keith
from Burlington, Vermont
Gender:Male
Verified Purchase:Yes
Lots of room, durable and looks great. I should gotten this sooner.
Written by a customer while visiting travelpro.com