Customer reviews from travelpro.com
Travelpro - Platinum Elite Softside Expandable 21" Carry On Spinner - Rich Espresso Brown
Average customer rating
4.6
(1,001 Reviews)
Rating breakdown 1,001 reviews
5 Stars
745
4 Stars
136
3 Stars
72
2 Stars
35
1 Star
13
96%of customers recommend this product.
(
47 out of
49)
Customer Reviews for Travelpro - Platinum Elite Softside Expandable 21" Carry On Spinner - Rich Espresso Brown
Customer Rating
1
Disappointed with the quality
on July 6, 2025
Posted by: Bryson D.
I’ve been a loyal Travelpro customer for years—I’ve purchased six of their roller board bags in the last four years, and until now, I’ve never had an issue. Unfortunately, this special edition color of the Elite Carrier Spinner has been a big letdown.
I’ve only used this bag twice, and already the extension handle won’t fully extend. For a premium-priced piece of luggage, I expected much better quality and durability, especially from a brand with such a strong reputation.
It’s frustrating because my other Travelpro bags have held up great. I really wanted to love this one, but I can’t recommend it based on my experience.
Written by a customer while visiting travelpro.com
Customer Rating
5
Excellent Carry On
on July 5, 2025
Posted by: Karen G.
Bought one for my husband a few months back as he was still using a two wheeler. He loved it so I got another for myself. They are so well co stricter with thoughtful features. Also chose colors that are not black to make them easier to spot in baggage claim as we generally check our bags.
Written by a customer while visiting travelpro.com
Customer Rating
1
elite is small
on July 4, 2025
Posted by: Paule L.
I love travel pro brand but this carryon is small. Be aware of that.
Written by a customer while visiting travelpro.com
Customer Rating
3
Traveloro
on July 2, 2025
Posted by: Todd E.
I’ve had a travel pro bags before and loved them. All of their current carry one only hold a fraction of the old one.
Additionally, the expansion area is small and almost worthless. Very disappointed!
Additionally, the expansion area is small and almost worthless. Very disappointed!
Written by a customer while visiting travelpro.com
Customer Rating
5
Perfect carry on
on June 28, 2025
Posted by: Wendy B.
this bag is just the right size and had many features.
Written by a customer while visiting travelpro.com
Customer Rating
1
Seems impossible to return. VERY
on June 27, 2025
Posted by: Thomas C.
Seems impossible to return. VERY difficult to find return procedure (45 minutes), no phone contact is available (only recording that you have to use the website), and I am still waiting for a return label after over 2 weeks and numerous requests. The only response I have gotten is that my return request has been received and I am "in the queue. " Still no return label.
Written by a customer while visiting travelpro.com
Customer Rating
3
Loved the interior compartments and
on June 27, 2025
Posted by: Abby C.
Loved the interior compartments and the strong zippers. Unfortunately if the bag is filled and closed the retractable handle does not fully extend. Returned because I loved the suitcase but at 5’9” needed a fully extending handle while also being able to fill the suitcase fully
Written by a customer while visiting travelpro.com
Customer Rating
4
Great bag
on June 18, 2025
Posted by: Ann M.
I loved this bag but I decided I wanted a clamshell design so I returned it,
Written by a customer while visiting travelpro.com