Customer reviews from travelpro.com
Travelpro - Platinum Elite Softside Expandable 21" Carry On Spinner - Rich Espresso Brown
Average customer rating
4.6
(1,001 Reviews)
Rating breakdown 1,001 reviews
5 Stars
745
4 Stars
136
3 Stars
72
2 Stars
35
1 Star
13
96%of customers recommend this product.
(
47 out of
49)
Customer Reviews for Travelpro - Platinum Elite Softside Expandable 21" Carry On Spinner - Rich Espresso Brown
Customer Rating
5
I'm really excited to use
on August 6, 2020
Posted by: Erin F.
I'm really excited to use this bag on my next trip! I love the style of it. It handles very nicely and is beautiful.
Written by a customer while visiting travelpro.com
Posted by: JimL
from Florida
Gender:Male
Verified Purchase:Yes
rolls very good. roomy for enough clothes. great handle
I would recommend this to a friend!
Written by a customer while visiting travelpro.com
Posted by: J Train
from Pittsburgh
Gender:Male
Verified Purchase:Yes
Really enjoy my travel pro platinum carry on. Can pack everything I need from 1-2 days to 3-4 days. Built well
I would recommend this to a friend!
Written by a customer while visiting travelpro.com
Posted by: holt
Gender:Female
Verified Purchase:Yes
Worked great on the first time out. Looking forward to using more in the future I will buy more for my partner!
Written by a customer while visiting travelpro.com
Posted by: Tfmm
from Nyc
Gender:Male
Verified Purchase:Yes
Almost perfect. The only thing is it tips over when I place a tote on top. It becomes top heavy and falls.
I would recommend this to a friend!
Written by a customer while visiting travelpro.com
Posted by: drcl
from Door County
Gender:Male
Verified Purchase:Yes
I like to have compact options when I travel, and the snap out TSA liquids case, the removable suit sleeve and easily accessible pockets and battery pack space.
Written by a customer while visiting travelpro.com
Customer Rating
2
Bad zippers
on March 8, 2020
Posted by: allie37
from Cincinnati
The suitcase looks awesome. I love the USB and I especially love how nicely it rolls.
The problem is the zippers. I traveled 3 times with this bag as a carry on, and all 3 trips resulted in a broken zipper. Then, when the zippers break, it’s really hard to open the bag. At the end of the day, I’m not going to use a bag I don’t trust will survive the overhead compartments.
No, I would not recommend this to a friend.
Response from travelpro.comBy JH, Consumer Support, March 9, 2020
Dear Travelpro Customer,
We apologize for the inconvenience you are experiencing with your Travelpro product. Please allow us to service your product needs by visiting our website at www.travelpro.com, (Repair Centers – Travelpro) for a list of authorized repair centers. Once you select the nearest authorize repair centers, they will be able to inspect your bag for repair. If you don’t have a repair center close to your home please contact by email or call toll free at 1.800.741.7471. Our agents are available to serve you Monday through Friday from 9:00 a.m. to 5:30 p.m. EDT. for further assistance.
Looking forward to continue being your preferred luggage provider.
Best Regards;
Travelpro Consumer Support
We apologize for the inconvenience you are experiencing with your Travelpro product. Please allow us to service your product needs by visiting our website at www.travelpro.com, (Repair Centers – Travelpro) for a list of authorized repair centers. Once you select the nearest authorize repair centers, they will be able to inspect your bag for repair. If you don’t have a repair center close to your home please contact by email or call toll free at 1.800.741.7471. Our agents are available to serve you Monday through Friday from 9:00 a.m. to 5:30 p.m. EDT. for further assistance.
Looking forward to continue being your preferred luggage provider.
Best Regards;
Travelpro Consumer Support
Written by a customer while visiting travelpro.com
Posted by: JudyNP
from Newtown, PA
Gender:Female
Verified Purchase:Yes
The carry on works well but if you use the expandable feature, it no longer qualifies as a carry on. The spinners work well. I'm just hoping it lasts.
Written by a customer while visiting travelpro.com