Customer reviews from lg.com
LG - 8,000 BTU DOE SMART WI-FI PORTABLE AC 13,000 BTU ASHRAE LP0823GSSM - GRAY
Average customer rating
3.7
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
19
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
9
Customer Reviews for LG - 8,000 BTU DOE SMART WI-FI PORTABLE AC 13,000 BTU ASHRAE LP0823GSSM - GRAY
Customer Rating
3
Fair product
on July 28, 2023
Posted by: Li68
from Jamaica, NY
[This review was collected as part of a promotion.] I bought this three weeks ago it’s not what expected. The feature is very loud when running only two speed and does take along time to cool room.
Pros: ease of use
Quality
3
Features
3
Value
2
Response from lg.comBy Conie del Corro, LG Social Media, July 28, 2023
Hello, there! We are grateful that you took the time out to leave us a review. We're sorry to learn that you experienced a very loud and cooling issue with your LG Air Conditioner. We'd like to check on this, Please get in touch with us by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be glad to help.^Con
Written by a customer while visiting lg.com
Posted by: Anonymous
from Cataldo, Idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] This unit replaced another LG portable AC which lasted 12 years. Plug & play with exhaust mods.
Pros: ease of use, Quality
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
LG portable ac
on May 9, 2024
Posted by: Bobbielee
from San Antonio Texas
[This review was collected as part of a promotion.] It keeps our living space nice and cool while making sure the humidity is?not too high in our house .I just love it.
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Nice affordable ac
on June 2, 2024
Posted by: NancyRobins
Works great love the top side vents to direct air where it's needed the most.
Written by a customer while visiting lg.com
Customer Rating
5
Nice features
on July 6, 2024
Posted by: TheoneAron
[This review was collected as part of a promotion.] Recently bought it for my room, I love it cus wit the app I can turn it on from work. It also tells me how hot the room is so I turn it on when it's really hot from the app, must have wifi tho.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Good AC
on July 7, 2024
Posted by: Anonymous
from Oregon
[This review was collected as part of a promotion.] Great AC unit, maybe just a little loud, otherwise it's great
Pros: Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Great for a day
on July 9, 2024
Posted by: Sharm G
from Beaverton, OR
[This review was collected as part of a promotion.] This unit was bought for me as a gift 2 days ago. I read the manual fully before putting it together. Was very happy at first. This afternoon it stopped cooling. I have been unable to figure out how to tell if the compressor is frozen or not. It appears to turn on when put on cool setting, but air is not cold anymore, and the exhaust hose is no longer pumping out hot air. I noticed it was very warm to the touch within minutes of initial startup. Tomorrow will be the hottest day so far (105) and now I have no ac.
Quality
1
Features
3
Value
3
Response from lg.comBy LG, July 9, 2024
Hello, Sharm. Thank you for sharing your experience with us regarding your LG air conditioner model LP0823GSSM. We understand the urgency of your situation, especially with the upcoming hot weather.
Based on your description, it sounds like there may be an issue with the cooling function of your unit. Here are some steps you can take to troubleshoot the problem:
Ensure that the air filter is clean and free from any obstructions, as a clogged filter can affect cooling efficiency.
Check the exhaust hose for any blockages or kinks that may restrict airflow.
Verify that the unit is placed on a flat, stable surface to ensure proper operation.
Try resetting the unit by unplugging it for a few minutes and then plugging it back in.
If these steps do not resolve the issue, please send us a private message on our social media platform via @LGUSSupport. Our team is dedicated to assisting you further and ensuring your air conditioner operates efficiently. We appreciate your understanding and look forward to helping you enjoy cool comfort once again. ^Sam
Based on your description, it sounds like there may be an issue with the cooling function of your unit. Here are some steps you can take to troubleshoot the problem:
Ensure that the air filter is clean and free from any obstructions, as a clogged filter can affect cooling efficiency.
Check the exhaust hose for any blockages or kinks that may restrict airflow.
Verify that the unit is placed on a flat, stable surface to ensure proper operation.
Try resetting the unit by unplugging it for a few minutes and then plugging it back in.
If these steps do not resolve the issue, please send us a private message on our social media platform via @LGUSSupport. Our team is dedicated to assisting you further and ensuring your air conditioner operates efficiently. We appreciate your understanding and look forward to helping you enjoy cool comfort once again. ^Sam
Written by a customer while visiting lg.com
Customer Rating
5
LW Rogers SR
on July 17, 2024
Posted by: LWRogers SR
Very Good portable A/C unit. It provides excellent cooling to the room I have it placed in. East to operate and maintain. Would buy one again
Written by a customer while visiting lg.com