Customer reviews from lg.com
LG - 8,000 BTU DOE SMART WI-FI PORTABLE AC 13,000 BTU ASHRAE LP0823GSSM - GRAY
Average customer rating
3.7
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
19
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
9
Customer Reviews for LG - 8,000 BTU DOE SMART WI-FI PORTABLE AC 13,000 BTU ASHRAE LP0823GSSM - GRAY
Customer Rating
5
Easy Peasy
on November 7, 2024
Posted by: Judith DeBone
[This review was collected as part of a promotion.] Timing very important
for our purchase of a new portable and dependable air conditioner. Being seniors in Hawaii when our Kona Winds stop we melt. Hubby
in frail health and in
need of heat relief.
Family member assessed our plight , did research , decided
on your highly rated
conditioner. Easy to
move by himself and
install and turn on.
Easy Peasy and we felt instant relief.
for our purchase of a new portable and dependable air conditioner. Being seniors in Hawaii when our Kona Winds stop we melt. Hubby
in frail health and in
need of heat relief.
Family member assessed our plight , did research , decided
on your highly rated
conditioner. Easy to
move by himself and
install and turn on.
Easy Peasy and we felt instant relief.
Response from lg.comBy LG, February 24, 2026
Hi, Judith! We appreciate you sharing your experience with your LG Portable Air conditioner. It’s great hearing how perfectly the timing worked out and how quickly this LG unit brought comfort and relief to your home—especially in that Hawaii heat when the Kona Winds take a break. Wonderful that it was easy to move, install, and get running right away. Instant comfort is exactly what we aim for! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Unfortunte expeirance
on July 13, 2023
Posted by: Jay Ef
from Brooklyn, NY
The machine stopped cooling after just 5 weeks of use
Pros: Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy Ma. Luisa Viguilla, LG Social Media, July 19, 2023
We're sorry to hear about the cooling issue with your machine after just five weeks of use. We understand how frustrating that must be.
Please reach out to us on private message on Facebook or Twitter using @LGUSSupport, and our team will assist you in resolving this matter promptly.
Your satisfaction is important to us, and we want to ensure your LG product meets your expectations. We're here to help. ^Luisa
Please reach out to us on private message on Facebook or Twitter using @LGUSSupport, and our team will assist you in resolving this matter promptly.
Your satisfaction is important to us, and we want to ensure your LG product meets your expectations. We're here to help. ^Luisa
Written by a customer while visiting lg.com
Customer Rating
1
Not great
on July 17, 2023
Posted by: Ryan9
I wake up sweating even with the AC set to 60 and max fan speed
Quality
1
Features
1
Value
1
Response from lg.comBy ALLIZA JAYNE PITALLAR, LG SOCIAL MEDIA, July 18, 2023
Thank you for bringing this to our attention. We're sorry to hear about the discomfort you're experiencing with your Air conditioner. We want to help address this issue. Please send us a private message on Facebook or Twitter at @LGUSSupport with your contact details and any specific details about the problem. Our support team will assist you in finding a solution and improving your cooling experience. ^Jayne
Written by a customer while visiting lg.com
Customer Rating
1
SAVE YOUR MONEY!!!
on July 21, 2023
Posted by: hilariey
from Long Island, NY
Used this unit for 3 summers on my 3rd floor and this year does not cool. Fan comes on but at is NOT cold. This is a total bummer! It cost more to fix it than to just buy another unit. Which is NOT going to happen especially since this one barely lasted for the money that was laid out. Totally disappointed.
Quality
1
Features
1
Value
1
Response from lg.comBy Ian, LG Social Media, July 26, 2023
Hi, Hilariey! We've attached a link with more info as to why your unit may not be cooling, and if the steps there don't help, please be sure to reach out with the second link. It'll be our pleasure to help! https://www.lg.com/us/support/help-library/not-cooling-room-air-conditioner-CT10000014-1342109440312#: https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Posted by: Anonymous
from Pa.
Verified Purchase:Yes
I brought this unit 14 months ago and it makes a loud noise when starts up, i called on two occasions to complain, Iam sure it will stop working soon, three years ago I brough the same unit, after two years I had to put the unit in the trash can. I WILL BUY NO MORE.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 8, 2024
Hi, there. Thank you for taking the time to share your experience with the LG Air Conditioner (LP0823GSSM) model. We appreciate you bringing this to our attention. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie
Written by a customer while visiting lg.com
Customer Rating
5
Great performance
on July 4, 2024
Posted by: Old to new
from Long island new york.
[This review was collected as part of a promotion.] Bought the new unit to replace the old portable lg ac that lasted about 7 years so far very impressed by the performance of the new unit. cools medium size room in no time and easily keeps the room at the desired temperature when outside reaches over 90 degrees. Hope it lasts as long as the old one did .
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Easy installation
on July 16, 2024
Posted by: LG 8000 Air Conditioner
from Moosup,CT
Purchased to replace an older product as I am a senior I felt it would be an easier installation. It was easy to install and ran good for 2 weeks, after that the air conditioner would not turn on only the blower feature.. It was reset but with no positive result. I have not returned it only because of the hassle it would be. I was very disappointed as I have had 2 other LG air conditioners that run perfectly even they are older. Needless to say I am not happy that I purchased this product. I would not recommend this product.
Pros: ease of use
Quality
1
Features
4
Value
1
Response from lg.comBy LG, July 17, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LP0823GSSM air conditioner didn't meet your expectations, especially given your senior status and the ease of installation you were expecting. I can only imagine how frustrating it must be to have it not work properly, especially after just two weeks of use.
First and foremost, I want to acknowledge your disappointment and frustration. It's unacceptable that the product didn't perform as expected, and I'm truly sorry for the inconvenience it's caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge your disappointment and frustration. It's unacceptable that the product didn't perform as expected, and I'm truly sorry for the inconvenience it's caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
Terrible!
on July 22, 2024
Posted by: Jake42
Terrible air conditioner have had for 2 weeks and spent a small fortune on the thing just for it not to cool after 2 weeks! Would not recommend this product at all!
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 8, 2024
Hi, there. Thank you for sharing your experience with us. We understand that the LG Portable Air Conditioner (LP0823GSSM) model, didn't meet your expectations in regard of it's cooling performance. We strive to provide high-quality products that exceed our customer's needs. For help, ensure that the air conditioner is properly sized for the space it's cooling. If it's undersized, it may struggle to cool effectively. For more information, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-why-is-my-ac-not-cooling--1342109440312. Your feedback is important, and we'd like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy
Written by a customer while visiting lg.com