Customer reviews from otterbox.com
OtterBox - Commuter Series Case for Samsung Galaxy S20 Ultra 5G - Mint Way
Average customer rating
4.3
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
24
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
4
83%of customers recommend this product.
(
25 out of
30)
Customer Reviews for OtterBox - Commuter Series Case for Samsung Galaxy S20 Ultra 5G - Mint Way
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Taylor
Verified Purchase:Yes
This is my third commuter. The case does break once in awhile hence my third one, but your phone does not, at least not mine. I think this case is good balance between ruggedness and usefulness. My first Otterbox was the Defender I think it is called and that case was just way to bulky for me. The Commuter fits everywhere I need it to go. It is large enough to give you a decent purchase on your phone and enough "grippiness" to hang on to it. All good overall. Thanks for your support of the Military!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
It's not bad but not for long term
on June 6, 2021
Posted by: Mark
I bought this when the phone was released. It has lasted a few months. It does hoard pocket dust but most cases do. It protects the phone pretty good. The biggest issue is the rubber (not shrinkage silicone) near the corners (mainly between the camera protrusion and screen) stretches and is very loose. When new It was so tight that it would push any screen protector edges up and make them junk. So basically it's good after broken in until it becomes to loose lol. Unfortunately many other manufacturers can do that at a cheaper price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 8, 2021
Hi, Mark!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about your slipcover getting stretched out, and we'll be sure to get your thoughts passed along to our design team. In the meantime, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about your slipcover getting stretched out, and we'll be sure to get your thoughts passed along to our design team. In the meantime, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bud2
Verified Purchase:Yes
It took 3 × to get it correct. However the return process was great in the printed a shipping label for me
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: bert
Verified Purchase:Yes
this thing doesn't even go as high as the screen. So what's the point!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 30, 2020
Hi Bert,
We're so sorry this Commuter Series case doesn't have your vote of confidence quite yet.
This case was built to accommodate your built-in screen protector, but we understand it could feel more vulnerable. That being said, we assure you this case still went through 200 hours of extensive testing to ensure it will provide some of the best protection available to safeguard your investment. However, if you're looking for something a little more rugged, feel free to check out our Defender Series case below!
bit.ly/OBGS20UltraDef
Best,
OtterBox Customer Service Team
We're so sorry this Commuter Series case doesn't have your vote of confidence quite yet.
This case was built to accommodate your built-in screen protector, but we understand it could feel more vulnerable. That being said, we assure you this case still went through 200 hours of extensive testing to ensure it will provide some of the best protection available to safeguard your investment. However, if you're looking for something a little more rugged, feel free to check out our Defender Series case below!
bit.ly/OBGS20UltraDef
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Hector
Verified Purchase:Yes
excellent Item fits just perfect to my phone and I'm 100% satisfied
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: mara91
Verified Purchase:Yes
i bought this for my Galaxy s20 ultra and I'm very satisfied with the coverage. The only thing I don't like is the thing on the charging port. It's a little uncomfortable when you're trying to put the cable.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TexMom
Verified Purchase:Yes
Helps protect the camera lens on the back. Sturdy and slim.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com