Customer reviews from otterbox.com
OtterBox - Commuter Series Case for Samsung Galaxy S20 Ultra 5G - Mint Way
Average customer rating
4.3
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
24
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
4
83%of customers recommend this product.
(
25 out of
30)
Customer Reviews for OtterBox - Commuter Series Case for Samsung Galaxy S20 Ultra 5G - Mint Way
Posted by: Trinidad
Verified Purchase:Yes
I feel my phone is secure and safe ready to be used.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Not durable enough
on May 27, 2023
Posted by: Nick
Too slippery, not enough grip areas. Too thin around charge port in particular, so the plastic of the case breaks easily and chips away over time. I've had three or four break along the bottom.
OtterBox doesn't even have a Defender for this phone.
Also, fell on edge and my screen ended up damaged.
So, if you want a cover that saves your actual phone body from possible scratches, this is it... As that's all the Commuter is good for.. Not actual durability.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 30, 2023
We're very sorry to learn about your discouraging experience with the Commuter Series case for your Galaxy S20 Ultra. We understand that you expect better out of your OtterBox. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Great case
on April 15, 2023
Posted by: Josh352727
Never had much trouble with my case and if I did the warranty is awesome.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rod w
Verified Purchase:Yes
Too slick, slides of console in vehicle constantly
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 15, 2023
Hey there! So sorry to hear the Commuter Series case for your Galaxy S20 Ultra 5G wasn't quite what you were hoping for. If grip is an important feature for you, we'd recommend checking out our Defender Series case that includes an exterior rubber slipcover. We appreciate you sharing this feedback with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: 304Pete
Verified Purchase:Yes
Its an Otterbox case, if you're come this far and are new to Otterbox products... look no further. I've had their cases on my phones for years, solid products!
Written by a customer while visiting otterbox.com
Posted by: Yeff
Verified Purchase:Yes
Commuters have been around for nearly 15 years and have protected many phone models ive owned. I love the changes theyve made over thr years with the rubber pads on the back onstead of a large smooth plastic backing. Only suggestion is slightly softer buttons for screen shots and quick settings
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Doesn't fit my phone properly, other than that I am satisfied.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com