Customer reviews from www.schlage.com
Schlage - Encode Plus Metal Wi-Fi Deadbolt with Century Trim - Matte Black
Average customer rating
4.8
(3,698 Reviews)
Rating breakdown 3,698 reviews
5 Stars
3,220
4 Stars
374
3 Stars
65
2 Stars
22
1 Star
17
97%of customers recommend this product.
(
3,474 out of
3,566)
Customer Reviews for Schlage - Encode Plus Metal Wi-Fi Deadbolt with Century Trim - Matte Black
Customer Rating
1
Schlage Encode Plus Highly Deceptive
on June 4, 2026
Posted by: NateX
from Elmhurst IL
[This review was collected as part of a promotion.] The overall connectivity is highly unreliable, frequently disconnecting from Wi-Fi and resulting in an consistently substandard connection.
The interface design entirely fails to prioritize usability; the option to input code simply does not work at night or in low light, rendering it pointless. The numbers are difficult to see, and the interface is plagued with issues, making it ineffective. There is clear room for improvement, but at this price point, these flaws are unacceptable. The advertising claims of easy access are highly deceptive and misleading.
Regarding functionality, the button must respond reliably during evening and night hours, yet it consistently fails, forcing users to compromise one digit of their password and nullifying the security feature altogether.
Furthermore, the security rating is unequivocally poor—likely an F—due to persistent issues that compromise its purpose of providing secure access. In darkness, the utility of the key lock diminishes greatly because visibility is insufficient to identify the insertion point. Touchpads are ineffective in low-light conditions; turning on illumination is impractical. Durability concerns, such as battery degradation and component bending, further contribute to functional failures. While the overall feel is somewhat acceptable, it falls far short of high standards; it is functional but nowhere near exceptional. It deserves a rating of fairly good, likely an F, reflecting significant room for improvement.
For future purchases, I will definitely not buy this item again. I am actively seeking alternatives and will not return to this product. The value proposition is questionable given the high cost relative to its performance; the design and ergonomics are flawed. The touch sensitivity is adequate—smooth and unobtrusive—but overall, the product causes substantial business losses. I strongly advocate for a steep price reduction, as the current pricing is misleading.
No, I would not recommend this to a friend.
Written by a customer while visiting www.schlage.com
Customer Rating
5
Great product
on June 1, 2026
Posted by: Artb
from Texas
[This review was collected as part of a promotion.] Great product! Can open my door from anywhere in the world! Amazing
I would recommend this to a friend!
Written by a customer while visiting www.schlage.com
Customer Rating
5
Great Lock!
on May 29, 2026
Posted by: MGia
from Wheaton, IL
[This review was collected as part of a promotion.] Great lock! WiFi and safety features are great and works perfectly
I would recommend this to a friend!
Written by a customer while visiting www.schlage.com
Customer Rating
5
Encode model specifically is the best
on May 29, 2026
Posted by: MoeV
from Texas
[This review was collected as part of a promotion.] The thing that I love about the encode brand is my ability to connect to the Schlage lock and Easily add or take away users … we have other code lock brands and even a different older Schlage lock model that doesn’t connect to the Schlage app… world of difference. Best model out there, especially if you need to have multiple users and easily add and take away. Gives you way more codes to enter and still interacts great with both my ring system and our short term rental software. It’s also very easy for new users to figure out how to enter the code. The Encodes that I bought have lasted longer than the other brands and models. And they look great installed which helps with our curb appeal design … is someone who has tried a lot of locks with our rental business and also just at the house for my kids and grandparents visiting and neighbors checking on the house… this is the lock. Do not waste your time with the other Schlage models or other brands. Easy, secure, great software to organize and add users… I only wish I could buy it in bulk. lol
I would recommend this to a friend!
Written by a customer while visiting www.schlage.com
Customer Rating
5
Great features
on May 28, 2026
Posted by: rkvast
from Orlando, Florida
[This review was collected as part of a promotion.] Being able to control the lock from remote locations is a game changer for us.
I would recommend this to a friend!
Written by a customer while visiting www.schlage.com
Customer Rating
4
Is the door closed?
on May 27, 2026
Posted by: Meche4388
[This review was collected as part of a promotion.] Lock does not have a way of determining if the door is closed. This means you cannot be certain the door is secure if locked remotely.
Written by a customer while visiting www.schlage.com
Customer Rating
5
Nice Design
on May 24, 2026
Posted by: JG1377
from Holland, Michigan
[This review was collected as part of a promotion.] Nice looking lock that connected well to our network.
I would recommend this to a friend!
Written by a customer while visiting www.schlage.com
Customer Rating
5
Awesome products!!!
on May 24, 2026
Posted by: Sum0
from San Antonio TX
[This review was collected as part of a promotion.] Heavy duty quality build. Very easy to install. Repeat buyer…I really love Schlage products!
I would recommend this to a friend!
Written by a customer while visiting www.schlage.com