I love the brush, however the first one I purchased stopped water flossing. I liked it so much I purchased another one. The one thing wrong is the water button should be on top. Many times I accidentally turned it on and sprayed everywhere. Good thing I wear glasses, it got me in the face a few times.
I would recommend this to a friend!
Response from waterpik.comBy WaterPik, Product Support, March 31, 2022
Hello Liz Moore - Thank you for your feedback. We are glad to hear you are loving the toothbrush on the SF-04 model. It does come with a three-year warranty. If you ever have any issues, we encourage you to contact us at 1-800-525-2774 or email smreviews@waterpik.com.
I'm very pleased with the brushing and the way my mouth feels afterward. I dislike the flossing side of this system and the mess that it makes. Can't Waterpik come up with a better design?
I would recommend this to a friend!
Response from waterpik.comBy WaterPik, Product Support, March 17, 2022
Hello Linda B - We are sorry that you are unhappy with the flossing feature on the SF-04 model and found it messy to use. There is a trick to it. We have found the best advice we can give is to always place the brush head in your mouth before pressing the FLOSS button. Lean over the sink and slightly close lips enough to prevent splashing while still allowing water to flow from mouth into the sink. Here is a link to our how-to video that demonstrates this:https://youtu.be/YUee3ojqWBA.
Disappointed that brush controls water and not base of unit. Gets confusing with two buttons on brush. Had the table unit before since 1980's and really liked the button on base.
Response from waterpik.comBy WaterPik, Product Support, March 31, 2022
Hello Toothful - We are sorry that you are disappointed. Waterpik stands behind the quality of our products and the warranties that accompany them. This model carries a three-year warranty. Should you have any issues, please reach out to us at 1-800-525-2774 or email smreviewsa@waterpik.com.
My house burned down in December 2021, along with my toothbrush as well as a separate Waterpik. When we finally got an apartment, I bought this Waterpik/toothbrush combo. I love it! I used it the same day it arrived and my mouth felt like I just had a professional cleaning. It’s very easy to set up and use. I use it everyday.