Customer reviews from waterpik.com
Waterpik - Sonic-Fusion 2.0 Flossing Electric Toothbrush with Water Flosser Combo In One, ADA Accepted - White
Average customer rating
4.6
(921 Reviews)
Rating breakdown 921 reviews
5 Stars
705
4 Stars
134
3 Stars
45
2 Stars
15
1 Star
22
93%of customers recommend this product.
(
665 out of
716)
Customer Reviews for Waterpik - Sonic-Fusion 2.0 Flossing Electric Toothbrush with Water Flosser Combo In One, ADA Accepted - White
Posted by: AllanK
Verified Purchase:Yes
My old water pick stopped working and I replaced it with this expensive unit that makes a lot of noise and has to be plugged in all the time.
Written by a customer while visiting waterpik.com
Posted by: Irene DK
Verified Purchase:Yes
I had a previous version of Waterpick system. Enjoyed it for about 5 years. It was time to update. This one is even better that before, lighter, more compact and functions really well. I’d definitely recommend it.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: The molinator
Verified Purchase:Yes
You know when you use this. Your teeth and gums have been Sonicified!
Written by a customer while visiting waterpik.com
Posted by: GVMargie
Verified Purchase:Yes
High praise from my dentist the my home care is excellent. Confirmed by our dental hygienist
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Markv
Verified Purchase:Yes
I've found the WaterPik a very effective tool to keep your teeth in top condition. I've previously flossed manually, but there is no comparison to how the WaterPik cleans in between your teeth. Can't believe I waited this long to use a WaterPik. And the timed brushing mode really helps too.
No, I would not recommend this to a friend.
Written by a customer while visiting waterpik.com
Posted by: Pattii
Verified Purchase:Yes
This one is a lot harder to use compared to to the old one. You do not have control of the water as well to get it in the right place. The mirror is covered with water spots and is messy. No tips to change for areas the dentist wants you to focus on. I don’t recommend it.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, January 7, 2026
Hello Pattii- We appreciate your review and regret that you're experiencing challenges with our product. Ensuring a positive experience for our customers is our priority, and we apologize for any inconvenience you've faced. If you would like tips to improve your experience or have additional questions or concerns, please feel free to contact us at smreviews@waterpik.com.
Written by a customer while visiting waterpik.com
Posted by: 1954Bill
Verified Purchase:Yes
We are very satisfied with the way it brushes and flosses our teeth. The brush can get a little slippery and the flossing or brushing function can be triggered accidentally; but that’s a small sacrifice for the job it does.
The only thing that we are disappointed in is the brush heads. We feel more bristles, would improve its functionality.
The only thing that we are disappointed in is the brush heads. We feel more bristles, would improve its functionality.
Written by a customer while visiting waterpik.com
Customer Rating
1
Does not hold a charge
on December 30, 2025
Posted by: Yvettelop27
I got this from my house for Christmas. It doesn’t work. The lights turn on doesn’t know the charge. I returned. It got another one same exact thing two units in a row.
The previous one we had, we had it for a couple years and it worked great this one not so great
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, January 2, 2026
Hello Yvettelop27- We're sorry to hear that the unit is not charging. It does come with a three-year warranty. To gather more information and potentially open a warranty claim, please email us at smreviews@waterpik.com or call customer service at 1-800-525-2774 for assistance.
Written by a customer while visiting waterpik.com