Customer reviews from waterpik.com
Waterpik - Sonic-Fusion 2.0 Flossing Electric Toothbrush with Water Flosser Combo In One, ADA Accepted - White
Average customer rating
4.6
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
692
4 Stars
129
3 Stars
44
2 Stars
15
1 Star
20
93%of customers recommend this product.
(
654 out of
704)
Customer Reviews for Waterpik - Sonic-Fusion 2.0 Flossing Electric Toothbrush with Water Flosser Combo In One, ADA Accepted - White
Customer Rating
3
Great idea, Failed execution
on July 7, 2022
Posted by: TJP440
Gender:Male
OUR biggest issue with this product is the placement of the floss button on the handle. This leads to unexpected flossing of yourself as well as surrounding areas as the button is prone to being "bumped" on. BAD DESIGN!!
The brush button also suffers the same design thoughtlessness but makes a much smaller mess. Whomever chose this placement should be sent back to "Product Evaluation 101A".
Initially we did the brush/floss at the same time. Great time saving idea but costly. Why? The next dental visit resulted in both of us having 4 cavities each (~800.00 OUCH).
I can't remember the last time I either of us had a cavity. Having an engineering background, I wondered why we BOTH suddenly had cavities? The only change was using this device to brush and floss at the same time. It then occurred to me that doing so removes the toothpaste/fluoride OFF the teeth leaving them exposed which likely resulted in the above. Reverting to flossing first and brushing second with the unit has eliminated the issue. ;)
Finally, the perimeter of clear cover outside the "brush" button turns orange after a month or so which to me indicates there may be a leakage/ corrosion issue. You sent a replacement unit and it has done the same thing :(
Coming from engineering, I understand the "Marketing PUSH" to get a new product to the "window" first and that's been accomplished.
Now it's time to clean up the hurry up and get it done oversights IMO. The above defects could be easily fixed with little effort.
Great product otherwise that has helped a lot with my perio issues.
The brush button also suffers the same design thoughtlessness but makes a much smaller mess. Whomever chose this placement should be sent back to "Product Evaluation 101A".
Initially we did the brush/floss at the same time. Great time saving idea but costly. Why? The next dental visit resulted in both of us having 4 cavities each (~800.00 OUCH).
I can't remember the last time I either of us had a cavity. Having an engineering background, I wondered why we BOTH suddenly had cavities? The only change was using this device to brush and floss at the same time. It then occurred to me that doing so removes the toothpaste/fluoride OFF the teeth leaving them exposed which likely resulted in the above. Reverting to flossing first and brushing second with the unit has eliminated the issue. ;)
Finally, the perimeter of clear cover outside the "brush" button turns orange after a month or so which to me indicates there may be a leakage/ corrosion issue. You sent a replacement unit and it has done the same thing :(
Coming from engineering, I understand the "Marketing PUSH" to get a new product to the "window" first and that's been accomplished.
Now it's time to clean up the hurry up and get it done oversights IMO. The above defects could be easily fixed with little effort.
Great product otherwise that has helped a lot with my perio issues.
Written by a customer while visiting waterpik.com
Customer Rating
1
Cleans Great.. Machinery/motor sucks.. dies!
on December 20, 2022
Posted by: Katherine Lisk
Gender:Female
Verified Purchase:Yes
We have had 2 Waterpik.. the first one worked for about a year then quit pumping.. we tried all the suggestions we could find to no avail. Purchased a replacement and it didn’t work out of the box! We love the cleaning job it does..the mechanics not so much! For the price we paid we expecte a better quality product.
No, I would not recommend this to a friend.
Response from waterpik.comBy WaterPik, Product Support, December 22, 2022
Hello - We are sorry to hear that you had this difficulty and that the troubleshooting step did not fix the issue. The product does carry a three-year warranty. Did you contact customer service to open a claim after the troubleshooting did not work? If you ever need assistance in the future, please let us know! You can email me directly at smreviews@waterpik.com. Or you can call customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 am Mountain Time for assistance.
Written by a customer while visiting waterpik.com
Customer Rating
4
Two essentials in one!
on February 18, 2021
Posted by: koniferous
Gender:Female
[This review was collected as part of a promotion.] I have been using a standard Waterpik and an electric toothbrush separately in my oral hygiene routine for years now-- works great, but takes longer than I would like. This product combines the two and makes switching from one to the other QUICK! I easily was able to water floss with this, brush, and then used the flossing feature again to rinse. Love the fact that charging the toothbrush is magnetic, and all buttons are located right on the handle of the toothbrush. It's going to take some perfecting to get the Waterpik feature to spray exactly where I'm used to on my teeth because it's a little odd having the bristles of the brush in the way, but that's no big problem. My previous toothbrush oscillated and this just vibrates, so that will also take some getting used to, but feels gentler on my teeth that my previous toothbrush so far. Also love how compact it is, cuts down not only on my time, but counter space as well!
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Customer Rating
5
Water Floss and brush in one, Outstanding
on February 24, 2021
Posted by: Itchy1
Gender:Male
[This review was collected as part of a promotion.] I have been using for almost a week and I'm tickled with this product . I have been using a Water Pik brush and flosser , Model WP-881W. This unit doesn't have the all-in-one feature. I find that I didn't use the flosser quite as often because I had to put the brush away then pick up the flosser. Doesn't seem like a big deal but, it hampered me using the flosser portion. The brush on the new unit is also more powerful than the older unit. Only negative I found is the tubing seems a little short. I'm 6' 4" and the first time i used it I spilled the water from the unit.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Customer Rating
5
Makes my mouth feel fresh and clean
on March 2, 2021
Posted by: witchykitty39
Gender:Female
[This review was collected as part of a promotion.] I am beyond excited about my new Waterpik Sonic-Fusion Professional 2.0 toothbrush. I have used a manual toothbrush most of my life, and I never realized how amazing a toothbrush can be. My Sonic-Fusion toothbrush charges quickly, holds a charge for days, and is easy to use. It comes with two toothbrush heads, a regular size one, and a travel size one. I can use it as just a toothbrush, or just as a water flosser, or both at the same time. It even has a little pulse to let me know when it's time to move on to the next part of my mouth. After about two minutes, my toothbrush automatically shuts itself off. My mouth is left feeling clean and fresh. It literally feels like I just had my teeth cleaned at the dentist. The sleek white and chrome is attractive and looks nice on my bathroom countertop, and doesn't take up alot of space. Two weeks in, and I haven't been able to find a single con about it.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Customer Rating
5
Takes some getting used to
on March 3, 2021
Posted by: Art102449
Gender:Male
[This review was collected as part of a promotion.] I’ve used this machine for about 5 days and I have to admit it takes some time to best understand how to use it optimally. The electric tooth brush works great and is best used alone to begin with. Adding the water flosser rids your mouth of tooth paste so you are brushing with water only and simultaneously water flossing. This is what works best for me. The flossing container could be a little larger, but a second fill works as well. Getting under bridge work and into tight spaces takes time to aim properly and get the feel of. All together this machine is an excellent product that after some adjustments and understanding of its function works very well.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Customer Rating
5
What a difference this has made
on March 15, 2021
Posted by: Lucky1
Gender:Female
[This review was collected as part of a promotion.] I love using the Sonic-Fusion® Professional 2.0. I have been using this for a few weeks and I love how clean my teeth feel. It has been simple to use and set up. I love that the Water pik and toothbrush are all in one making to where I do not have to have two separate appliances on my countertop. I also like that I can adjust the intensity on the brushing. I like to use warm water while brushing and using the pik so I change the water each use. The easy use of this device and the overall size are major convenience.
I would recommend this to a friend!
Response from waterpik.comBy WaterPik, Product Support, March 16, 2021
Thank you for your amazing feedback! We are glad the unit is working well for you and making life easier. We'll be sure to pass this along to our development team.
Written by a customer while visiting waterpik.com
Posted by: grandmq
Gender:Female
Verified Purchase:Yes
Not comfortable using it . Trying smaller brush head. Messy with the water pik. Had been recommended by my dentist after crown replacement and fridge work. Really disappointed.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, August 30, 2021
We are sorry that you are disappointed with the Sonic-Fusion and hope the smaller brush head helped! There is a slight learning for new users. Below is a link to our how-to video that has great tips on how to prevent a mess. If you are still unhappy, we do offer a 60 day moneyback guarantee for this model. For more information, please email us at smreviews@waterpik.com or call us at (800) 525-2774 and we would be happy to help.
Sonic-Fusion 2.0 how-to video: https://youtu.be/vr4rjfX0mDA
Sonic-Fusion 2.0 how-to video: https://youtu.be/vr4rjfX0mDA
Written by a customer while visiting waterpik.com