Customer reviews from waterpik.com
Waterpik - Sonic-Fusion 2.0 Flossing Electric Toothbrush with Water Flosser Combo In One, ADA Accepted - White
Average customer rating
4.6
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
692
4 Stars
129
3 Stars
44
2 Stars
15
1 Star
20
93%of customers recommend this product.
(
654 out of
704)
Customer Reviews for Waterpik - Sonic-Fusion 2.0 Flossing Electric Toothbrush with Water Flosser Combo In One, ADA Accepted - White
Posted by: Dcosta
Gender:Male
Verified Purchase:Yes
The water pik feature stopped working in less than 10 uses.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, August 24, 2021
We are so sorry for the difficulty that you have encountered with your Sonic-Fusion. The The SF-04 is backed by a three-year warranty. We would like to get more information regarding the issue so that we can get this take care of you right away! Please email us directly at smreviews@waterpik.com. Thank you.
Written by a customer while visiting waterpik.com
Posted by: Tommy2
Verified Purchase:Yes
Difficult to brush and floss with short cord to water
Response from waterpik.comBy Waterpik, Product Support, October 14, 2021
We are sorry to see that you are not totally happy with your Sonic-Fusion. Here is a link to our how-to video to help you improve your water flossing skills and prevent messes.
Written by a customer while visiting waterpik.com
Customer Rating
1
Wrote excellent review that was denied
on January 26, 2022
Posted by: Anonymous
Gender:Male
I hate this product. It makes my gums bleed. Bad design and quality. Value is not what you get.
No, I would not recommend this to a friend.
Response from waterpik.comBy WaterPik, Product Support, January 27, 2022
Hello there - We are sorry you are unhappy with the product. If you have not flossed regularly in the past, it may take some time for your gums to get used to it. We recommend that you start on the lowest pressure setting that is most comfortable for you. You can adjust the pressure gradually as your gums become stronger. However, if pain and bleeding are severe or if they persist, we recommend speaking with your dental provider. We stand behind the quality of our products and this model carries a three-year warranty. If you have any issues, please let us know! You can email us directly at smreviews@waterpik.com. Or call customer service at 1-800-525-2774 for assistance.
Written by a customer while visiting waterpik.com
Posted by: Steve Reef
Gender:Male
Verified Purchase:Yes
The waterpik I received does not work, does not even come on.
No, I would not recommend this to a friend.
Response from waterpik.comBy WaterPik, Product Support, February 23, 2022
Hello Steve Reef - We are sorry for the difficulty you are experiencing with the product. New units do need to be primed before first use. You can view the priming instructions on the Quick Start Guide here: https://www.waterpik.com/oral-health/pdfs/SF-03-04-quick-start-guide.pdf. If this is not the issue you are experiencing, we would be happy to help. We can be reached at 1-800-525-2774 or via email at smreviews@waterpik.com. Thank you.
Written by a customer while visiting waterpik.com
Posted by: Donnaensc
Verified Purchase:Yes
This is a game changer! I’ve owned several Waterpik flossers over the years, and this one is the best ever! This is so much easier to use, and I really enjoy the convenience of having the brush and Flosser together in one unit. This product does an outstanding job of cleaning and flossing my teeth. I actually look forward to using this everyday.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I have ordered new brush/floss but only received the small one. Where can I get the larger one?
I would recommend this to a friend!
Response from waterpik.comBy WaterPik, Product Support, January 26, 2022
Hello there - We are sorry that this happened. Full-size brush heads are available. Click here to be taken to the product:https://www.waterpik.com/oral-health/tips-accessories/SFFB-2EW/. If you need assistance locating a part number, please call us at 1-800-525-2774 or email smreviews@waterpik.com.
Written by a customer while visiting waterpik.com
Posted by: Toothful
Verified Purchase:Yes
Disappointed that brush controls water and not base of unit. Gets confusing with two buttons on brush. Had the table unit before since 1980's and really liked the button on base.
Response from waterpik.comBy WaterPik, Product Support, March 31, 2022
Hello Toothful - We are sorry that you are disappointed. Waterpik stands behind the quality of our products and the warranties that accompany them. This model carries a three-year warranty. Should you have any issues, please reach out to us at 1-800-525-2774 or email smreviewsa@waterpik.com.
Written by a customer while visiting waterpik.com
Posted by: JCCJr
Gender:Male
Verified Purchase:Yes
Waterpik Sonic Fusion - Outstanding Product and Warranty
I would recommend this to a friend!
Written by a customer while visiting waterpik.com