Customer reviews from waterpik.com
Waterpik - Sonic-Fusion 2.0 Flossing Electric Toothbrush with Water Flosser Combo In One, ADA Accepted - White
Average customer rating
4.6
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
692
4 Stars
129
3 Stars
44
2 Stars
15
1 Star
20
93%of customers recommend this product.
(
654 out of
704)
Customer Reviews for Waterpik - Sonic-Fusion 2.0 Flossing Electric Toothbrush with Water Flosser Combo In One, ADA Accepted - White
Posted by: PetitePurchaser
Gender:Female
Verified Purchase:Yes
The water tank doesn’t have the capacity sufficient to floss during the entire brush cycle when using the highest setting.
I do like the small brush head, as it gets around the teeth better than the larger one.
I do like the small brush head, as it gets around the teeth better than the larger one.
No, I would not recommend this to a friend.
Written by a customer while visiting waterpik.com
Posted by: VZSPIDER
Gender:Male
Verified Purchase:Yes
amazing! Easy to use! Makes me want to brush and floss/water pik my teeth everyday!
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Maww
Verified Purchase:Yes
Love my sonic fusion. I will always own one it works awesome.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Juditha
Verified Purchase:Yes
We have the Ultra and were very happy with it. Our dentist insisted we get the Professional because it was so much better. It's not. It's flimsy and hard to keep together to put away. But worse than that it does not do as good a job as the Ultra as it does not get in between the teeth as well (even on the highest setting). It is more difficult to direct the flow of water.
Response from waterpik.comBy WaterPik, Product Support, October 26, 2022
Hello Juditha - We are glad to hear you enjoyed the Ultra model but sorry that you are not happy with the SF-04. It does come with a 60-day money-back guarantee. Call 1-800-525-2774 or email smreviews@waterpik.com for assistance.
Written by a customer while visiting waterpik.com
Posted by: Anonymous
Verified Purchase:Yes
I am very disappointed with my new Waterpik Sonic Fusion! I have had Waterpik products since the 1980's - probably all of your models! This model is extremely difficult for me to use! I have very bad shoulders and trying to manipulate the brush is very difficult for me! It was much more convenient then the brush was a separate entity from the stand. I do not like the attached cord and find it very awkward to use!
No, I would not recommend this to a friend.
Response from waterpik.comBy WaterPik, Product Support, April 14, 2021
Hello Customer - We are sorry to hear you are disappointed with the SF-04 model and found it difficult to use. Here is a helpful how-to video that will help with your technique. https://youtu.be/LwM5ZxmcMBE We do offer a 60-day money-back guarantee with this model. If you need assistance, please let us know. You can email us directly at smreviews@waterpik.com or call 1-800-525-2774 for assistance.
Written by a customer while visiting waterpik.com
Posted by: Samcam
Verified Purchase:Yes
Placement of brush is awkward & the hose does not store well. It’s in the way of the charging dock. The original waterpik is far superior. Don’t waste your money.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik, Product Support, May 2, 2022
Hello Samcam - We are sorry to see that you are not completely satisfied with your Sonic-Fusion and greatly appreciate your feedback. We will make sure to pass your comments on to our Product Design Team. The Sonic-Fusion does come with a 60 day money back guarantee. If you would like more information, please let us know. You can email us directly at smreviews@waterpik.com or give us a call at (800) 525-2774.
Written by a customer while visiting waterpik.com
Posted by: Sad in Tucson
Gender:Female
Verified Purchase:Yes
I received the product, charged it up and the water feature did not work!
No, I would not recommend this to a friend.
Response from waterpik.comBy WaterPik, Product Support, September 30, 2021
Hello there - We are sorry that you are having this difficulty. The SF-04 model does need to be primed before first use. To prime the unit, fill the reservoir with warm water and replace it ÿrmly on the base. Point tip into the sink. Press the FLOSS button. Rotate pressure knob repeatedly between high and low until water flows. If you are still having difficulty, please reach out to us at 1-800-525-2774 or email smreviews@waterpik.com. Thank you.
Written by a customer while visiting waterpik.com
Customer Rating
3
Good Idea
on February 25, 2021
Posted by: JoJoMarie
Gender:Female
[This review was collected as part of a promotion.] It sounded like such a good idea to have both the electric toothbrush and Waterpik in one. I liked my old Waterpik because I could isolate an area with the tip. With having it combined in one, I felt like it was hard to do. Maybe if you don't have any areas of concern this could be the product that you want. I felt like it was made very well. The handle felt somewhat bulky to me. It had different options so that you could use it separately as either a toothbrush or the Waterpik. It also had a dial so that you can adjust the pressure of the water.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com