Customer reviews from waterpik.com
Waterpik - Sonic-Fusion 2.0 Flossing Electric Toothbrush with Water Flosser Combo In One, ADA Accepted - White
Average customer rating
4.6
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
692
4 Stars
129
3 Stars
44
2 Stars
15
1 Star
20
93%of customers recommend this product.
(
654 out of
704)
Customer Reviews for Waterpik - Sonic-Fusion 2.0 Flossing Electric Toothbrush with Water Flosser Combo In One, ADA Accepted - White
Posted by: Anonymous
Verified Purchase:Yes
I love it! My teeth and mouth feel so clean after brushing. So glad I bought it
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: LLane
Verified Purchase:Yes
I have used this a few times. It did not charge the 1st 24 hours, but when I figured it out it was good. I had to adjust to the operation, and I love that I can brush and use the pik at the same time. Honestly, the plug is clunky and takes up the whole outlet so I had to purchase an extender. I will keep using it and try the different settings. It is not convenient for couples, and we had to purchase two units because you cannot purchase an additional brush handle separately for couples.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Customer Rating
4
Olverall good device with some reservations
on November 13, 2025
Posted by: Ktwriter
Verified Purchase:Yes
Teeth feel cleaner since I started using this Waterpik. I like being able to brush and floss at the same time. However, it easy to make the wrong selection due to the position of the controls, which can be messy. Don’t like that battery is not replaceable. I would not have purchased had I realized that fact.
Written by a customer while visiting waterpik.com
Posted by: Weiss
Verified Purchase:Yes
Bristles are too soft on brush & water flosser isn’t as effective as the standard one
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, November 19, 2025
Hello Weiss- We're sorry to hear you're disappointed. The Sonic-Fusion has the same pressure range as our other countertop water flossers, from 10 PSI on low to 100 PSI on high. The intensity might feel different because of the bristles, which are standard soft and proven effective. We offer a 60-day money-back guarantee with this model. If you need assistance, please email us at smreviews@waterpik.com or call 1-800-525-2774.
Written by a customer while visiting waterpik.com
Posted by: Mary Robel
Verified Purchase:Yes
The product doesn't work as well as I was hoping it would
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, November 20, 2025
Hello Mary- Thank you for sharing your experience with us. We're sorry to hear that the product didn't meet your expectations. We strive to provide high-quality products, and your feedback is invaluable in helping us improve. If there are specific issues you're encountering, or if there's anything we can do to assist you, please feel free to reach out to our customer service team at smreviews@waterpik.com or 1-800-525-2774.
Written by a customer while visiting waterpik.com
Customer Rating
5
The Sonic Fusion is the best toothbrush ever!
on November 24, 2025
Posted by: Acrick
Verified Purchase:Yes
Great machine for anyone who has or doesn’t have deep pockets! Using the Sonic Fusion is the only reason I still have my natural teeth!
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Customer Rating
5
Why did I stick with my old toothbrush so long?
on December 15, 2025
Posted by: John S.
Verified Purchase:Yes
Sonic cleaning makes a difference…feels like you’re getting a professional cleaning, twice a day!
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Anonymous
Verified Purchase:Yes
Not worth the money. Toothbrush great after 2 uses Waterpik stopped working!
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, December 23, 2025
Hello Valerie - We're sorry to hear you're having trouble with the unit. It comes with a three-year warranty, and we'd like to gather more information about the issue. If necessary, we can open a warranty claim for you. Please email us at smreviews@waterpik.com or call our customer service at 1-800-525-2774 for assistance.
Written by a customer while visiting waterpik.com