Customer reviews from waterpik.com
Waterpik - Sensonic Complete Care, Water Flosser and Sonic Electric Toothbrush Combo, ADA Accepted - White
Average customer rating
4.2
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
32
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
5
81%of customers recommend this product.
(
35 out of
43)
Customer Reviews for Waterpik - Sensonic Complete Care, Water Flosser and Sonic Electric Toothbrush Combo, ADA Accepted - White
Posted by: Jane D.
Verified Purchase:Yes
I love my water pic and electric toothbrush. My mouth has never felt so clean. The unit is compact and sits on my bathroom countertop. I feel all the excess bits of food are flossed away
Written by a customer while visiting waterpik.com
Customer Rating
1
Toothbrush is garbage!
on November 22, 2024
Posted by: Jim75#
This is the worst toothbrush I've had.My sons tore up a month after I bought it and now mine is not wanting to come on.I looked it up and everyone has had the same problem.Just as my Denist said I just paid for name cause there is alot better toothbrush out there. She told me that when it worked ,she sure was right
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, December 5, 2024
We are sorry to hear about your experience with our toothbrush. Your feedback is important to us. We would like to address this matter and make things right. Your product is covered by our warranty, and we are more than willing to investigate the issue further. Please call 1-800-525-2774 or email us at smreviews@waterpik.com for assistance.
Written by a customer while visiting waterpik.com
Customer Rating
5
More compact unit, yet a strong performer
on December 27, 2024
Posted by: Tico34
Gender:Male
[This review was collected as part of a promotion.] I have used this product for some time now, and can honestly give it a 'thumbs up'. To begin with, it is more compact than my previous model (the brush batteries would not hold a charge) -- this unit takes up less countertop space, yet produces a good rate of flow for the water flosser, and the brush is outstanding. I have only two reservations: 1.) I travel frequently and extensively, and would like to have a method for recharging the brush while on the road -- when the charge runs out, you have to wait to place it back in the stand to recharge ... not always possible.; and, 2.) the magnets securing both the water flosser and the brush to the base unit, while good, sometimes release when jostled, often at the most inopportune times -- perhaps some sort of retaining clip could be considered for a future generation. Other than that, this is an iteration of the WaterPik line that is most worthy, and I would recommend it.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Ruggermel
Verified Purchase:Yes
Quieter and softer flow, even at high speed, than previous version. Easy to use and works great! Feels good on my teeth and gums. And customer service is top-notch.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Thornton
Verified Purchase:Yes
I had used the fusion for years. This one took some getting use to but I really like it now.
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Disappointed 20
Verified Purchase:Yes
While I like the product features and function the toothbrush (while on the charger) is totally unstable. I am surprised that the problem was not caught in Human Factors testing. Pehaps there was no Human Factors testing. It is continually falling off the stand. A major irritant
Response from waterpik.comBy Waterpik Product Support, April 7, 2025
Hello - We're sorry this is happening. The CC-04 comes with a two-year warranty. We would be happy to investigate this and open a warranty claim if necessary. Please email us directly at smreviews@waterpik.com or contact customer service at 1-800-525-2774 for assistance.
Written by a customer while visiting waterpik.com
Posted by: Bevmo
Verified Purchase:Yes
Compact and powerful cleaning agent for teeth + gums
I would recommend this to a friend!
Written by a customer while visiting waterpik.com
Posted by: Ginner
Verified Purchase:Yes
In my opinion, the only positive for this waterpik is the small size of the unit taking less counter space. On the negative side there is a major design flaw. The toothbrush holder is not deep enough and the brush falls out when using the waterpik. Another flaw is the brush size. It's too large and when brushing molars the mouth has to be slightly open thus water splashes out of the mouth.
If your engineers ever develop a fix for the brush holder, I hope I'm notified. I've used waterpiks for over 15 years and this is the only one that has been disappointing.
If your engineers ever develop a fix for the brush holder, I hope I'm notified. I've used waterpiks for over 15 years and this is the only one that has been disappointing.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, June 23, 2025
Hello Ginner - Thank you for your feedback on the CC-04 model. We’re sorry to learn that you're disappointed. We stand behind the quality of our products and the warranties that accompany them. The model carries a two-year warranty. Should you ever need assistance, feel free to contact us at 1-800-525-2774 or email smreviews@waterpik.com.
Written by a customer while visiting waterpik.com