Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Customer Rating
1
Help
on July 13, 2023
Posted by: Fred75
Gender:Male
Purchased our Dyson 11June2023- it’s now 13 July and still haven’t used it since the battery was not charging.
Waiting for my replacement battery
I would recommend this to a friend!
Response from DysonBy Teanna Cannon, Dyson Expert, July 16, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Posted by: Eli G
Gender:Male
Verified Purchase:Yes
The device arrived without the main parts and the delivery time was long
Response from DysonBy Teanna, Voice of the Customer, January 15, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Adam
Gender:Male
Verified Purchase:Yes
Vacuum head for carpet quit working after 3rd time using it. Battery does not last long. Vacuum should have came with a second battery
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 18, 2024
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
1
Not what I expected
on November 20, 2023
Posted by: Multiple pet owner
I bought this a month ago, it doesn't pick up all the pet hair, the mop attachment does clean pretty well, but it takes days to dry after use. Want to return, haven't heard back yet. 48 hours turned into days still haven't heard back
No, I would not recommend this to a friend.
Response from DysonBy Teanna, November 20, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
DO NOT BUY!!!! Seriously
on October 22, 2023
Posted by: Jessiev1108
I was super excited to get this. I had been saving up and waiting to purchase this. I get it- it doesn’t work. It’s dusty- which I thought was really weird for something new in the box. It won’t turn on. I tried contacting Dyson- they assure you the chat feature is a person, it’s not. It’s a robot. They are “looking into their inventory for a new battery” what a piece of crap…I really didn’t expect this from Dyson.
No, I would not recommend this to a friend.
Response from DysonBy Summer, Voice of the Customer, October 26, 2023
Hello, this is Summer with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson V15 Detect. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Summer
Dyson Expert
Best wishes,
Summer
Dyson Expert
Written by a customer while visiting Dyson
Posted by: JimmyCrackCornCant
Verified Purchase:Yes
Wouldn't run out of the box. ran for 30 seconds and then it just shut down and the battery lights blinked ALOT!
when it would restart, it ran for less time and the light would blink again.
Returned it to Dyson for a refund
when it would restart, it ran for less time and the light would blink again.
Returned it to Dyson for a refund
Response from DysonBy Teanna, Voice of the Customer, January 22, 2024
We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Sesh
Verified Purchase:Yes
I was loving it until the battery fell out and something chipped off and now I have to duct tape it together
Response from DysonBy Teanna, Voice of the Customer, January 22, 2024
We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Marg
Gender:Female
Verified Purchase:Yes
I have had my Dyson about 2 weeks, hard to really make a judgement now, but find the handle hurts my hand,, not sure if the suction on echo is really strong enough for my carpets but can’t use the med/auto mode because it is so strong I can’t move the head. I use med on my hardwood floor and throw rugs. I like the emptying bin and would like to get the extension tube for the other attachments. I’ll keep using it and hoping I get used to it.
I would recommend this to a friend!
Written by a customer while visiting Dyson