Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: Sami
Gender:Male
Verified Purchase:Yes
Very bad backing and I received it dirty like is someone use it before
I would recommend this to a friend!
Response from DysonBy Teanna, Voice of the Customer, February 18, 2024
We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
1
Very disappointed
on September 2, 2023
Posted by: Quisha
Gender:Female
I’m very disappointed it doesn’t pick up very well🥲 so now I’ve spent all this money and still in need of a vacuum. I thought Dyson was top of the line for products .hopefully the company will see this and try to help me out
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, September 5, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Posted by: DR. HOWARD
Gender:Male
Verified Purchase:Yes
STILL WAITING FOR PARTS.... HAS BEEN A FEW WEEKS. PARTS MISSING IN V-15
Response from DysonBy Amandeep S, Customer Service, April 18, 2024
Hello, thank you for your review. We really appreciate your time and effort. We are so concerned to hear that you had this experience with your order as you mentioned some parts and accessories are missing from your order of Dyson V15. This does not fall in line with the iconic service standards we aim to provide our customers with, However, we are committed towards providing the best-in-class Experience for our Dyson owners. We do really apologize for the inconvenience caused to you. We would value the opportunity to assist you, to help ensure your concern is resolved, we would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get this sorted out for you.
Written by a customer while visiting Dyson
Posted by: star
Gender:Male
Verified Purchase:Yes
I had to replace this product after 1.5 years. No Warranty past a year so they want you to replace it. I need a product like this so I am stuck. But it is not a product that is meant to last the 10 years they suggest is possible
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, August 14, 2024
Hello, thank you for your review. We apologize for the inconvenience caused. We can imagine how frustrating and disappointing this must be for you. This is not the experience Dyson strives to provide for its customers. However, we strive to provide the best experience for our customers. We would also like to learn more so we can learn ways to improve future services and as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Frank
Verified Purchase:Yes
I like my Dyson v15 can mr.dyson put the laser light on the carpet cleaner as well.i really like the laser light.
Written by a customer while visiting Dyson
Posted by: Sickboy
Gender:Male
Verified Purchase:Yes
I bought my V15 Detect Absolute almost a month ago and I find myself vacuuming every other day or so. Im obsessed! This thing is worth every penny! The sucking power is amazing! I have pretty old carpet and after vacuuming it looks pretty decent. If you’re torn on the cost, don’t and buy this thing. Oh! And the wood / laminate flooring attachment is pretty cool. The green light really does make the dirt, dog hair, and whatever else expose itself. My only concern is the fact that a vacuum makes me happy.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Good product so far, support needs to be better
on January 24, 2024
Posted by: MrVacuumCleanerPerson
Verified Purchase:Yes
Product arrived with a defective battery. The lower rating is due to the post-order support experience. In the end, I did receive a new battery and now have a working machine that I hope to enjoy. But unacceptable experience trying to contact support via phone, chat, email, social, and finally the BBB indicates that improvements need to be made in terms of standing behind the product. At the very least, setting proper expectations on support responses would have gone a very long way. Eventually achieved success via social messaging. Phone, email, and chat are pretty much dead ends.
Response from DysonBy Voice of the Customer, Jenifer, January 24, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you did not have a 5-star customer service experience. If you need further assistance, you may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: MeKells
Gender:Female
Verified Purchase:Yes
I bought the Dyson about 2 months ago & I love it. The only reason why I didn't give it 5 stars was due to:
- Slightly heavy. Didn't expect that, so I have to switch arms a lot but I think I am getting use to it.
- The battery life isn't all that great. I can't even vacuum my whole upper floor (4 rooms with hallway) before it dies on me. And this is with a full charge!! So that part sucks, so if there is a way to get more battery life, it would be perfect.
- The battery life isn't all that great. I can't even vacuum my whole upper floor (4 rooms with hallway) before it dies on me. And this is with a full charge!! So that part sucks, so if there is a way to get more battery life, it would be perfect.
I would recommend this to a friend!
Written by a customer while visiting Dyson