Thank you very much for your thoughtful feedback. We are pleased to hear that you are enjoying the vacuum’s performance on hard floors and that the green light feature is helping to highlight missed spots, those are precisely the smart details we strive to deliver. We regret that the vacuum is not performing as expected on your rugs and carpets. We fully understand how important multi-surface versatility is, particularly in a new home, and we sincerely appreciate you bringing this to our attention. Your experience is truly valuable to us. If you are open to it, we would be glad to explore potential solutions, whether that involves adjusting settings, recommending suitable attachments, or offering tips to enhance carpet performance. Please feel free to contact our customer support team via chat or voice assistance. We are here to help and remain committed to improving your experience.

Hello, thank you for sharing your feedback. We’re sorry to hear that your first Dyson V15 Detect did not meet expectations after the warranty period, and we understand how disappointing that must have been. At the same time, we’re pleased to know that you value the powerful suction and the precision of the illumination technology that makes dust and dirt visible, and that your new machine is delivering the performance you were hoping for. At Dyson, our goal is to engineer machines that combine innovation with durability, and your experience highlights both the importance of performance and the need for reliability. We sincerely appreciate your continued trust in Dyson and your decision to invest in another V15 Detect. Should you ever need support in the future, our chat and voice support teams are always available to assist you.

Hello, thank you for sharing your feedback. We are delighted to hear that the latest Dyson machine has impressed you with its updates and powerful suction. Each new generation is engineered to deliver enhanced performance, improved efficiency, and a more refined cleaning experience, so it’s wonderful to know these advancements are making a noticeable difference for you. At Dyson, we are committed to developing high‑quality machines that combine innovative technology with thoughtful, user‑focused design. Your continued trust in our products truly reinforces that mission, and we sincerely appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please feel free to reach out to our chat or voice support team — we’re always happy to assist.