Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: HR61
Gender:Female
Verified Purchase:Yes
I enjoy my Dyson for the most part except for the part of having to hold the start button the entire time you are vacuuming. having some Arthritis in my hands makes it somewhat difficult to maneuver.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 6, 2025
Thank you for sharing your feedback. We appreciate you letting us know that while you enjoy your Dyson overall, holding the start button continuously during vacuuming can be difficult due to arthritis in your hands. We sincerely apologize for the inconvenience this causes and understand how important ease of use is in your daily routine. If you would like further assistance or guidance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: HKQ451
Verified Purchase:Yes
While som aspects are a real improvement on my old V8, a couple of changes are huge handicaps, one so bad I think I'm going to have to buy something else, instead.
The cons: It's too heavy. It hurts my for arm to vac with it. I can't do the whole of my lounge in one go because of the strain. I'm a small woman, but no smaller than 25% of American women, and I'm not particularly frail. Ive never had a problem with a vacuum cleaner before, so I I find this an unacceptable design choice on Dyson's part.
The other negative change is that you have to remove the attachments to empty the bin. On previous models I've owned you just picked the vac up over your trash can and pulled the lever, put this one the hatch that opens is where the attachments plug in. The machine won't let you open the hatch with the attachments plugged in (and it would be difficult to do so and empty over a trash can for the larger attachments anyway. This is far more cumbersome than the previous Dyson's I've had.
The good - it's more powerful. I believe the battery will last longer, but it's too heavy for me to test that theory as I can't vac with it for long enough. Similarly the bin seems bigger so won't need emptying mid-vac so much but, again, I haven't been able to test that theory. I find the hair detangler seems to work - which I really like!
Other upgrades like the light that shows you dirt on hard surfaces seem gimmicky to me and I haven't found them useful.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 14, 2025
Hi there, we really appreciate your detailed review and are sorry to hear that some design changes haven’t met your expectations. We understand how important ease of use is, and your feedback will be shared with our product team. If you’d like assistance with handling or have any concerns, please connect with us through live chat or by phone. We’d love to help make your experience better.
Written by a customer while visiting Dyson
Posted by: Deb23
Gender:Female
Verified Purchase:Yes
Bought 2 weeks ago. Instructions are horrible. Dirt canister small, have to hold button to operate, heavy, attachments not easy to exchange
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 20, 2025
Hello there, we appreciate you sharing your experience with us. We’re sorry to hear that the instructions felt unclear and that aspects such as the dirt canister size, continuous button operation, weight, and attachment changes have been challenging. Your feedback is important, and we want to ensure you feel supported with your machine. If you need further assistance, please contact us via phone at 1-866-693-9766 or through Live Chat at http://ms.spr.ly/6422tUFw8. Our team will be glad to help.
Written by a customer while visiting Dyson
Posted by: Eddie
Gender:Male
Verified Purchase:Yes
if i could return it i would, cheap plastic construction, don't waste your money :(
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 12, 2026
Hi, thank you for sharing your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations. Your input is very important to us, and we appreciate you taking the time to let us know. If you’re facing any issue, please don’t hesitate to reach out to us via live chat at http://ms.spr.ly/6429tfgWJ or call our support team at 866-693-9766. We’re available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’d be happy to assist you further.
Written by a customer while visiting Dyson
Posted by: NO WAY
Gender:Female
Verified Purchase:Yes
I have a rug free 3100 sq. ft home. I live with my cousin and 3 dogs. This vacuum is my 3rd Dyson. It's my least favorite...take into consideration the cost and it is NOT worth it. I used the fluffy head. I have to go over the same areas so many times the battery wears out in one room!!! It's top heavy and the fact that you have to continously push the on button is a REAL drag!!! I hate that it cannot stand up on it's own...real pain!! I used the power head a couple times and since it does not have a light, i can only imagine what it's NOT picking up. It has good suction IF you constantly use full power mode but then the battery lasts me 1/2 a room completed. NO WAY is thus vacuum worth the money!! TOTAL disappointment!!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 12, 2026
Hi, thank you for sharing such detailed feedback and your honest review. It’s clear you know Dyson vacuums well and care about home cleaning. We understand how important it is for your machine to keep up with a busy household and three dogs, especially in a large, rug-free space. Your comments about battery life, usability, and attachments are truly valuable and help us improve. We’ll turn things around and make your experience better. If you’re open to it, please connect with our live chat or call our support team. Our experts are ready to help and discuss solutions tailored just for you. Your satisfaction matters to us, and thank you again for helping us make Dyson better.
Written by a customer while visiting Dyson
Customer Rating
1
Terrible battery
on March 20, 2023
Posted by: Phil D
Gender:Male
This vacuum would be better if the battery worked. My previous review was denied publication by Dyson. I guess Blocking a bad review is more important to them than trying to resolve my problem.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 23, 2023
Hi Phil, this is Kelly with Dyson. Thank you for sharing the feedback regarding the life of the battery on your Dyson V15 Detect. We're sorry to hear that your experience hasn't matched your expectations. I'm not certain from your review if you've found the battery run time to be the source of disappointment, or if the battery is no longer charging or working at all. Your machine does offer three modes of suction power, and the actual run time you will receive will vary, based on power mode, dust level, floor type and the attachment/tool being used. Your Dyson machine will provide anywhere from 5-60 minutes of run time on a single charge.
If you feel that your V8 might be malfunctioning, we do offer a two-year warranty on this product. Just reach out to our customer support at askdysonUS@dyson.com so we can help.
Best wishes,
Kelly
Dyson Customer Support
If you feel that your V8 might be malfunctioning, we do offer a two-year warranty on this product. Just reach out to our customer support at askdysonUS@dyson.com so we can help.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Good vacuum in general, just not for husky hair
on July 11, 2023
Posted by: Richardp
Gender:Male
I enjoy the vacuums portability and ease of use however when my 2 huskies start shedding their undercoat... the vacuum struggles and can't handle the hair. Getting clogged every 30 seconds. Then taking a lot of my time, poking and cutting my finger attempting to pull out the hair from the small deposit hole is in the canaster. I would attempt to enlarge the hole but not sure how that would affect the pickup.
I would recommend this to a friend!
Response from DysonBy Teanna Cannon, Dyson Expert, July 12, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
4
Works so amazing BUT
on June 5, 2023
Posted by: Rivvy
I bought this about a month ago and it works GREAT… BUT every time I use it, it tells me I have to clean the filter and it’s pretty annoying. I clean it, let it dry and reinstall the next day and after I use it again it tells me I have to clean it again. I don’t think this should be happening often for what they charge.
Written by a customer while visiting Dyson