Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Customer Rating
3
Dyson V15
on April 19, 2023
Posted by: Toothpick
Gender:Female
We bought our first Dyson a few years back and within a few months a part had to be replaced. Then 3 months ago, we had problems with it holding a charge. We took it in for repairs and Dyson replaced it with their newest model, which was very generous of Dyson. Its very nice, however it's very hard to push on thick, dense pile carpet...Other than this we really like Dyson product and their customer service it top notch!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Support, April 20, 2023
We appreciate you taking the time to share with us. Should you have any further questions or concerns we can help to address, don't hesitate to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Fan
on March 6, 2023
Posted by: Mott1
Gender:Female
Love this vacuum! I can’t believe how great the suction is and all the dirt it picks up. I thought my old vacuum did a good job but after using the Dyson not even close! I had an issue with one of the attachments but customer service was great and sent me a replacement that day. Best purchase to date!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Definitely deserves 5 stars
on May 28, 2022
Posted by: Mr Whoop 3 Whoop
Gender:Male
Light and handy to use; there is a tool for every situation which are easily changed. I had trouble with the high torque cleaning head but issue was quickly repaired by Dyson. Anti tangle feature works perfectly. Probably the best feature is there is no cord to deal with. The battery lasts long enough to vacuum my 2300 sq. ft. house. Be aware the unit has to be emptied often as it collects debris as does the dust filter. This vacuum is worth every penny!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Difficult to empty
on May 29, 2022
Posted by: JW70
Gender:Female
I really love the product but find it very difficult to empty. I am an older woman who has to lay it on my kitchen island to remove the base to then empty it. I find it very awkward, but it picks up all of my long hair and has great suction to do all the tasks I need. My fingers do at times have difficulty changing the heads.
I would recommend this to a friend!
Response from DysonBy Dyson, June 1, 2022
Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson V15 Detect. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
4
Product is good. Accessories are less then V10.
on June 6, 2022
Posted by: ElizabetU
Gender:Female
I like the product. However I bought few months ago V10 to my sister. Even though it was 300 USD less, had more accessories and docking station.
Written by a customer while visiting Dyson
Customer Rating
3
Not happy
on May 4, 2022
Posted by: Blou
Gender:Female
I cannot get this apart no matter what I do. There are too
Many attachments but who cares because I cant get it apart to attach any.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, May 5, 2022
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson V15 Detect cordless machine. The V15 Detect features to Quick-Release connection, so the tools can easily be switched between each other.
Out-the-box, the Quick-Release connector may be stiffer as it is newer plastic. However, after several uses, the switching of tools and attachments will be much easier.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Dyson V15 Detect cordless machine. The V15 Detect features to Quick-Release connection, so the tools can easily be switched between each other.
Out-the-box, the Quick-Release connector may be stiffer as it is newer plastic. However, after several uses, the switching of tools and attachments will be much easier.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Wish ot had more suction
on February 3, 2023
Posted by: Ktruscott1230
Gender:Female
I need to go over areas several times to pick things such as kitty litter. Very frustrating. Heard so many good things and it took me a very long time to purchase because of price now I'm disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 7, 2023
Hello, this is Kelly with Dyson. We're sorry to learn that you've found your V15 Detect to be lacking in suction and pick-up power. Your machine does come equipped with three modes of suction power, with run times that will range from 5-60 minutes, which vary depending on type of flooring you're cleaning, and the tool being used. If you find that a motorized tool isn't picking up something, we'd recommend adjusting the suction mode. You can also try using a different tool to see if that makes a difference in the mess you're cleaning. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Best vacuum ever....
on February 24, 2023
Posted by: Knobz
Gender:Female
I just purchased a Dyson V15.. its the best vacuum I've ever used..the power is unbelievable....it'll pull up your carpet with a ton of power...Its the best vacuum I could have ever bought...and I won't ever buy any other brand because this Dyson V15 does it all plus some...it's AWESOME
I would recommend this to a friend!
Written by a customer while visiting Dyson