Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: RM1304
Verified Purchase:Yes
This vacuum is powerful and has good battery life. The problem is it says it’s recommended for “All Floors”. It is terrible on rugs or carpet. All my rugs are short pile and not much to them but this vacuum you can hardly push along the rug. Who needs a vacuum that can only clean hard floors but can’t to rugs or carpets. For the price of this thing it’s a joke.
Dyson, make a power head for the V15 that will vacuum carpet!
Definitely would not recommend this vacuum cleaner.
Dyson, make a power head for the V15 that will vacuum carpet!
Definitely would not recommend this vacuum cleaner.
Response from DysonBy Customer Service, Rubaid K, August 16, 2025
Thank you for your feedback. We are sorry to learn about the difficulties you have experienced on rugs and carpets. We understand how important versatility is, particularly for a product designed for use on all types of flooring. Our goal is to ensure seamless performance across all surfaces, and we regret that the V15 has not met that standard in your home. If you are willing, we would be happy to explore ways to improve its usability on carpeted areas, whether through accessory recommendations, cleaning techniques, or by learning more about the specific types of rugs in your home. Please reach out to our customer support team at askdysonus@dyson.com so that we can assist you further. Your feedback is extremely valuable as we continue to enhance our products. We wish you continued health and happiness.
Written by a customer while visiting Dyson
Posted by: judik
Verified Purchase:Yes
I love the vacuum but am missing the crevice tool attachment. Have had zero luck contacting through the website and will likely have to pick up the phone but it is irritating I can't respond to the order with my issue.
Response from DysonBy Customer Service, Rubaid K, August 14, 2025
Thank you for your feedback. We are delighted to hear that you are enjoying your Dyson vacuum. That level of satisfaction is exactly what we strive to deliver. We are truly sorry that the crevice tool was missing from your order and that reaching us through the website has been difficult. We understand how frustrating that experience can be and sincerely appreciate you bringing it to our attention. Our objective is to ensure a smooth and reliable experience from the moment of purchase through ongoing performance. We would be pleased to assist you, help you navigate your order, or guide you to the most effective support. Please contact our customer support team for prompt assistance. If you have any additional questions or concerns, you are welcome to email us at askdysonus@dyson.com. We wish you continued health and happiness.
Written by a customer while visiting Dyson
Posted by: Sore Thumb
Verified Purchase:Yes
This is an A+ vacuum cleaner when it comes to cleaning. The only reason I gave it a 4 is that it is my first vacuum cleaner that requires holding the on off button when using. The first time I used it I had the beginnings of a blister. If I would have used it longer, a blister would have formed. I haven't had it that long, but when I use it, I wear a glove. I certainly wish that wasn't necessary.
Written by a customer while visiting Dyson
Posted by: Marble Hall
Verified Purchase:Yes
Attachments are wonderful. Assembly was very easy. Battery life on par with recommendations. Filter works beautifully. Maneuverability excellent while standing and walking behind machine. A little tricky under furniture. Excellent performance. I LOVE THE DETECT ATTACHMENT!!! This model is a little heavy for me when cleaning the entire house. Wish the handle was on top instead of underneath the ‘engine’. Wish there was a continuous “On” button.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
BEST EVER - You Can See What Needs Your Attention.
on September 17, 2025
Posted by: IdlyTravelstoHawaii
Verified Purchase:Yes
OMG this is THE BEST product ever. If you care about clean floors, this is your unit. It's my fourth DYSON cordless vacuum (gifted one to parents; one to partner; and I have had 2 previous over the years). The worst thing about this product is that you can see the dust (and other stuff) that remains so you may find that you want to vacuum all the time! :) Seriously I love this product...a must for anyone who is an focused on keeping the floors clean as I am (I have 2 pets ... and tumble weeds of hair are constant without this product).
Written by a customer while visiting Dyson
Posted by: Dick
Verified Purchase:Yes
Bought this a couple of weeks ago. Works great at cleaning carpets and bare wood floors. It's a little pricey, but I believe it is worth every penny. Would highly recommend it.
Written by a customer while visiting Dyson
Customer Rating
4
Overall a little heavy for me but works great
on November 5, 2025
Posted by: Char
Gender:Female
Verified Purchase:Yes
I’m happy I went with this model, it’s very fun to use with the green light as we have 4 cats and a dog. The carpet attachment is so good it’s almost hard to use because the suction is so strong. It’s easy to empty and mostly hands free. The attachments are a little hard to click in and to get out but once they’re in it’s fine. After a while of using the vacuum it does get a little heavy. The fluffy roller attachment is great and the auto detect is pretty cool. Maintains battery well, and moves around easily.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your experience with us. We’re delighted to hear that you’re enjoying your Dyson, especially the green light feature for spotting hidden dirt and the powerful suction from the carpet attachment. It’s great to know the fluffy roller and auto‑detect functions are adding to the convenience, and that the battery life and maneuverability are meeting your needs. We also appreciate your thoughtful feedback on the attachments and weight during longer use, insights like yours help us continue to improve our products. We’re glad you’re pleased with your Dyson and truly appreciate you taking the time to share your review.
Written by a customer while visiting Dyson
Posted by: tkm1966
Verified Purchase:Yes
Bought about a month ago, so far, so good! Have 2 Dyson full sized vacuums (which I love), wish I had purchased this one sooner! Love all of the attachments and power. only downside.....the "green light" is only on the hardwood floor attachment....needs to be on the carpet/rug attachment as well.
Response from DysonBy Dyson Customer Service, December 4, 2025
Thank you for sharing your feedback. We’re delighted to hear that you’re enjoying the power and attachments of your new Dyson, and that it’s been a great addition alongside your full-sized vacuums. We understand your point about the green light feature being limited to the hardwood floor attachment and appreciate you highlighting how useful it would be on carpet and rug attachments as well. If you have any concerns or would like further assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson