Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: TDPp
Verified Purchase:Yes
Bought a month ago and so far so good. We shall see.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
How are you able to use this in carpets?
on October 31, 2022
Posted by: DawnF
Gender:Female
Got this vacuum last week and I’m returning it - my experience has been awful
You can’t go over thin area rugs (ruggables that Velcro attach) without sucking the whole thing up or the vacuum stalling out and stop spinning
I tried it on regular carpet and same thing ….it dies out like it can’t handle it until you shut it down and start it back up
The laser light on my laminate flooring shows all the 3 dogs hair amazing BUT it doesn’t suck it all up- you have to go over and over and over it and it won’t suck up the hairs along the moldings like other dysons have
The money was not worth this machine - very top heavy also imo
Some great features but I’m not loving it
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, November 1, 2022
Hello Dawn, this is Kelly with Dyson. Thanks for sharing your feedback with us, regarding the Dyson V15 Detect™ Absolute. We're sorry to hear that we seem to have missed the mark with several features that this machine offers. You will have three suction modes from which to select from, and we can confirm that on surfaces such as area rugs, which won't be fixed down to the flooring underneath, you may find that the lowest suction mode should be used, due to how much suction our machines do offer. It's also unusual to hear that you've noticed debris is staying behind when cleaning bare floors. The same would hold true with suction on that flooring - a higher mode of suction may be required there if you're noticing that things are saying behind after multiple passes with the cleaner head.
We understand that you're intending to return your unit to the point of purchase. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
We understand that you're intending to return your unit to the point of purchase. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Worth the money!
on January 25, 2022
Posted by: Bea89
Gender:Female
I had an older version and got this one for Christmas. I love the different attachments especially the roller with the laser. You think your home is clean until the laser shows you all the debris. The vacuum itself it’s great and it came with a good number of attachments. My only issue is that it is heavier than my old one otherwise well worth the investment.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Great Vac But...
on February 23, 2022
Posted by: Mountain Hick
Gender:Male
[This review was collected as part of a promotion.] The vacuum is awesome. I love not having a cord. It does my entire house on a single charge unless I get interrupted and try to dust everything as well. I don't know how but this thing picks up my shedding dog's long hair without any trouble and without any getting caught anywhere but where it should...the cannister. No clogs whatsoever. And, it keeps stuffing hair into the cannister with no loss of power.
My only complaint is the setup was not at all obvious. Nothing seemed to tell me I had to install one of the attachments in order to connect the main tube to the vacuum. 20 pages of safety information in more languages than I knew existed but, one vague pamphlet of assembly instructions. The Dyson site only gave instructions for the V-15 Detect. The Detect+ is different in this regard. Thankfully, someone posted a 3rd party video on the internet otherwise, I may have tossed this thing out the front door and down the hillside. Now that I am through that, I love it.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Great product but…
on November 20, 2021
Posted by: Carolc
Gender:Female
I love this vacuum except that the clean filter light goes on after every use. This is very annoying and can’t be correct. Dyson needs to fix this and then it will be the perfect vacuum.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2
Awsome!
on December 30, 2021
Posted by: Nickliss
Gender:Female
Exceeds my expectations! Love this cordless. This is my first Dyson and I couldn’t be happier. Fantastic pickup, easy to maneuver, gets under furniture. Can’t say enough about this vacuum. I don’t think I could ever go back to corded. Highly recommend
Response from DysonBy Dyson, January 3, 2022
Hi there, this is Tia from Dyson. We appreciate your review and glad to know things are working out! If there should happen to be any concerns or questions about the use of your machine, please don't hesitate to reach out to us at askdysonus@dyson.com.
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3
Good vacuum, but clean filter error message.
on December 3, 2022
Posted by: RicN
Gender:Male
I received the Dyson V15 the other day and on the first time of using the machine I got the clean filter error message. It’s too bad because the vacuum did a good job cleaning. I ended up returning it to the place of purchase since calling Dyson regarding the message and after I saw other reviews with the same issue. I’m thinking of buying another with the hope of not receiving a defective unit. Poor QC on Dyson side for this item. Dyson should also make a power switch that you do not need to hold while vacuuming.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, December 5, 2022
Hello,
Thank you for your review. This is Miella from Dyson. While we're happy to hear you've enjoyed the functionality and power of your Dyson V15 Detect Absolute cordless machine, we're sorry to hear of the peculiar issue with the clean filter notification. This is definitely peculiar, and we have experts available via phone, live chat and email that are ready to assist with issues that may arise.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. While we're happy to hear you've enjoyed the functionality and power of your Dyson V15 Detect Absolute cordless machine, we're sorry to hear of the peculiar issue with the clean filter notification. This is definitely peculiar, and we have experts available via phone, live chat and email that are ready to assist with issues that may arise.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Excellent craftsmanship and technology Dyson!
on December 1, 2021
Posted by: Dysonlover1979female
Gender:Female
I am a vacuum freak. I love love love the V15. It is so amazing. Worth every penny!!
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson