Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
I bought this a few weeks ago and I actually hate it. Very expensive and it doesn’t do well with my brand new carpeting. I can barely push it across the floor. I tried different attachment still wasn’t good. Very disappointed!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 28, 2026
Hello, thank you very much for sharing your experience with us. We are truly sorry to hear that your Dyson V15 Detect Absolute hasn’t performed well on your new carpeting and understand how disappointing and frustrating this must be, especially given your investment. We’re here to help, please contact us via Dyson live chat or phone support, so our team can review your situation in detail and guide you through solutions tailored to your carpet type. Thank you again for your patience and for choosing Dyson; we’re committed to providing the support you need.
Written by a customer while visiting Dyson
Posted by: BWS3
Verified Purchase:Yes
the V15 seems to work ok.
I am disappointed in the instructions for assembly. Looks like Dyson changed the design but did not take the time to update the instructions. This sloppy work makes me question the quality of their engineering.
I am disappointed in the instructions for assembly. Looks like Dyson changed the design but did not take the time to update the instructions. This sloppy work makes me question the quality of their engineering.
Response from DysonBy Dyson Customer Service, November 27, 2025
Thank you for sharing your feedback on the Dyson V15. We’re glad to hear that the unit is working well for you, but we’re sorry to learn about your disappointment with the assembly instructions. Your observation about the design changes and documentation is very valuable, and we’ll make sure it’s shared with our team to help improve clarity and ease of use. Please contact our chat or voice support team if you’d like assistance with assembly, and we’ll be ready to guide you through the process. Your satisfaction is important to us, and we appreciate you taking the time to let us know.
Written by a customer while visiting Dyson
Posted by: KBeck
Gender:Female
Verified Purchase:Yes
I have two V11s and they're wonderful. This one.... is not up to Dyson standards. The turning is clunky and lifts off the floor defeating the purpose of the 360 swivel head. Its not vacuuming correctly/suctioning properly. The gadgets & overall assemble is not as smooth and it sticks. And finally- the vacuum trigger button on this one is SO uncomfortable!!
I do not understand how this is even the same company creation.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 22, 2026
Thank you for sharing your honest feedback'; it's extremely valuable to us. We appreciate your love for the V11 and understand your disappointment with your new machine’s stiff turning, uncomfortable trigger, and suction issues. It’s not what you expect from Dyson, and it’s not what we aim for. For any performance problems, please reach out to us via live chat or phone. Our agents are ready to help resolve any issues and ensure your Dyson experience meets the high standards you know and trust. Thank you once again for your input; it genuinely helps us improve.
Written by a customer while visiting Dyson
Posted by: Rebbl87
Gender:Male
Verified Purchase:Yes
We replaced our V6 that we have had for 7 years with the 15 detect. It works great and the new laser feature is both addicting and disturbing (as now is see how gross my dog is all the time). The particle size graph is a fun feature as well.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Bonnie
Verified Purchase:Yes
I would have liked it more to have a users manual that I can refer to, instead of having to get into my computer to get help.
Response from DysonBy Amandeep S, Customer Service, April 8, 2024
Hello Bonnie, Thank you for your review. We really appreciate your effort and time. We are genuinely concerned to hear that you are facing an issue with your Dyson V15 detect. We apologize for the inconvenience that you had to face. This is not the experience Dyson strives to provide for its valuable customers. However, I would request you to please contact our live support channels like chat & Call support and you can also contact us via email on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Marilyn's Toy
Verified Purchase:Yes
I am thrilled with my V15. Getting stuff up I didn't know was IN my carpet!
Written by a customer while visiting Dyson
Customer Rating
5
fFeatutes help get into odd shaped placed to get t
on July 13, 2024
Posted by: No nickname yet
Verified Purchase:Yes
I enjoy being able to pick up spots of dirt through out the house without having to plug the bigger Dyson , which I love also .
Written by a customer while visiting Dyson
Posted by: yssd2020
Gender:Male
Verified Purchase:Yes
Bad product , not happy with product, wasted my money
No, I would not recommend this to a friend.
Response from DysonBy Bhavvishal, Customer Service, May 20, 2024
Hello, thank you so much for your valuable feedback. We really appreciate your time and efforts. We are very concerned to hear that you had this experience with your Dyson. This is not the experience Dyson strives to provide to its customers. We are extremely sorry that you had to face the issue and apologies for the inconvenience caused to you. However, we strive to provide the best experience for our customers.
We would also like to learn more on this subject so that we can learn ways to improve future services. Please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
We would also like to learn more on this subject so that we can learn ways to improve future services. Please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson