Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Customer Rating
5
Amazing vacuum!
on November 8, 2022
Posted by: ab123
Gender:Female
I was scared to spend that much on a vacuum, however, I don’t know how I lived without it! I vacuumed our carpet with my new Dyson after using our cheap first ever vacuum. I filled the canister 3 times and only vacuumed half our living room! I felt absolutely disgusted that even though I vacuumed all the time, my new Dyson still picked up so much!
I LOVE THE LASER! It shows so much when using the hardwood floor attachment and my floors are looking wonderful! It picks up everything and leaves no scratches on our hard work floors!
If you are debating on this vacuum, I highly recommend giving it try!
Written by a customer while visiting Dyson
Customer Rating
1
poor design and battery life
on February 24, 2022
Posted by: Silvaine
I have the Animal and love it, but the battery life wasn't great so I decided to splurge on this model. Two problems that make this model unbearable. Problem 1 is that on to power setting it lasts about 13 minutes. That's less than my Animal, but the absolute killer is the placement of the exhaust ports. It seems like the engineers skipped two world testing. The exhaust is on both the right and left sides around the handle. On hardwood floors what this means is that the airflow bounces, his the ground, and scatters everything you are wanting to vacuum. If you have a dog then you are chasing fur bunnies. No way would I recommend this. Buy the Animal
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 26, 2022
Hi there, this is Kelly with Dyson. Thank you for taking the time to share your review of the V15 Detect. This machine introduces several new technologies including our laser technology on the Laser Slim Fluffy head, which reveals hidden microscopic dust on your hard floors, a Piezo sensor which monitors and counts dust particles 15,000 times per second, which automatically adjusts suction power when needed, and a new Hair Screw Tool, which features an anti-tangle conical brush to capture pet hair, without tangles.
With regard to run time on this machine, that will vary from 5-60 minutes, and is dependent on suction mode in use, as well as the attachment. If you're using a motorized tool, run time will be less due to the extra power needed to power the brush motor.
Due to the machine's main body/motor being held relatively close to the hand, it's very normal to feel the exhaust while vacuuming. This is true on all of our cord-free models. Our upright and canister machines have motors within the ball that sits on, or close to the floor, so in using those machines, you'd tend to feel the exhaust at your feet.
We would value the opportunity to ensure that your vacuum is performing as designed. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
With regard to run time on this machine, that will vary from 5-60 minutes, and is dependent on suction mode in use, as well as the attachment. If you're using a motorized tool, run time will be less due to the extra power needed to power the brush motor.
Due to the machine's main body/motor being held relatively close to the hand, it's very normal to feel the exhaust while vacuuming. This is true on all of our cord-free models. Our upright and canister machines have motors within the ball that sits on, or close to the floor, so in using those machines, you'd tend to feel the exhaust at your feet.
We would value the opportunity to ensure that your vacuum is performing as designed. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
2 Serious issues
on April 21, 2022
Posted by: Earthroamer
Gender:Male
This vacuum does a great job sucking up hair. In our short trial though, within 15 minutes of using this brand new vacuum, the Filter Clogged error light illuminated. I inspected the filter and it looked brand new, but the Filter Clogged error persisted. There are instructions for cleaning the filter, but it must dry for 24 hours before you can re-install it. This is a deal-breaker.
The other serious problem is, the dust canister gets so clogged with hair that it doesn’t dump properly. I literally had to use my electric vacuum with a crevise device to suck out the debris. Major pain and if you do not have another vacuum, you are out of luck.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 21, 2022
Hi there, this is Kelly with Dyson. We really appreciate your feedback and I'm sorry to hear that you are not getting the full quality experience of your Dyson V15™ Detect vacuum. It does sound like your machine might be malfunctioning, and we do offer a two-year warranty on this product. Please reach out to our customer support team at askdysonUS@dyson.com, so we can help.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Total Junk
on June 4, 2022
Posted by: Iusereddit
Gender:Male
Don’t waste your money. This didn’t work right out of the box and I am returning it. “Airways clogged” warning came up the instant it was turned on, the first time.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: JenVan
Gender:Female
Verified Purchase:Yes
I bought this a month ago and glad I did. For a cordless vacuum it’s great for in betweens. I have 2 dogs and still need to use my big sweeper for a deeper clean. However it’s heaven on staircases and vehicles.
I would recommend this to a friend!
Response from DysonBy AmandeepS, Dyson Customer service, September 13, 2024
Hello Jen, we truly appreciate your fantastic feedback! We are thrilled to know that you are enjoying your Dyson V15 Detect vacuum. Our commitment to creating top-notch products and providing exceptional service to our customers is of utmost importance to us. Your valuable comments play a crucial role in helping us refine our products and services continually. To help us learn and improve our future services, we would be grateful for any additional insights you'd like to share. If you have any other questions, concerns, or suggestions, please feel free to reach out to us at askdysonus@dyson.com. Dyson wishes you good health and happiness!
Written by a customer while visiting Dyson
Customer Rating
1
V15 Detect Absolute doesn’t work on carpet
on November 18, 2023
Posted by: JonABQ
Gender:Male
I’ve had and pretty much lived out V8 Animal for a few years now but it had issues with medium pile carpet. It would only rotate brush on low power mode and/or pulling backwards only. We looked at this V15 because it had more power and hopefully worked better on carpet. Well it is worse. It won’t work at all on low power or High/boost or Auto mode backwards or forwards. There’s lots of suction but brush motor won’t rotate rendering it’s cleaning useless. Very disappointed and I don’t know how anyone is satisfied with this thing. The delay on when you press trigger and how the motor keeps running for 1-2 seconds after remarks is annoying and if you accidentally picked up something you didn’t want to vacuum up it would be too late because of this.
Also annoying is the collection bin. If you use to pick up pet hair which it does an amazing job (like except brush motor head) the hair just sticks to the bin and you have to literally stick your hand in the bin and pull it out. This is a big fail.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, November 19, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
1
Expected more
on November 23, 2023
Posted by: Jdlepine
Gender:Male
Would not recommend the vaccum only lasted an hr when the battery died
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 11, 2025
Hello, thank you for sharing your feedback with us. We're sorry to hear that the vacuum did not meet your expectations regarding battery life. We understand how important it is to have a reliable product that performs as expected.
Your feedback is invaluable to us, and we take it seriously as we continuously strive to improve our products. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm regards,
Priya
Dyson Marketplace Support
Your feedback is invaluable to us, and we take it seriously as we continuously strive to improve our products. We would like to look further into this for you and we would like to do troubleshooting on this to get into the root cause, as for the detailed information please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Warm regards,
Priya
Dyson Marketplace Support
Written by a customer while visiting Dyson
Customer Rating
1
not at all
on November 13, 2023
Posted by: chappies
Gender:Female
I got it by nail a week ago don't like it at ALL! very unhappy with the product.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, November 15, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson