Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Customer Rating
4
LIKED IT
on September 11, 2022
Posted by: Heidi D
Gender:Female
Liked everything about it, but the weight. Even while using it normally my hand would get tired and would have to use my other hand. Then when I would use it with a tool the weight felt even heavier and had to use 2 hands and that become uncomfortable.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Appreciate power and manuverability
on July 14, 2023
Posted by: GmaB
Gender:Female
I use this unit for whole house cleaning. All hardwood floors and area rugs. Works well. Only negative for me...the on/off trigger can't be locked into an on position. An issue for aging hands. Otherwise, even though I have no pets, a good tool for cleaning.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Not happ6
on May 30, 2022
Posted by: Jennywren
Gender:Female
I cannot easily remove the wand to empty the cannister. It was so difficult the wand broke. They sent a new one and it was damaged. So I await a new wand to see if it will work if not I will have to wait more time to replace the whole vacuum. My first V11 dyson also broke and this is a replacement for that
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
2
No 60 Minute Run Time
on November 9, 2022
Posted by: Jayceeschong
Gender:Female
Very disappointed with the short run time. Per ads, chats with Dyson this model has 60 minute run time. NO! Fully charged 45-30 within minutes using hard floor attachment on auto. In small visibility clean floors. Pet Dyson 60 minute is dependent on attachment and mode used. Why is this not disclosed when I was researching my purchase???? It was suggested that I use eco mode! Really than why purchase this model and brand?’
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Customer Rating
1
Clean Filter Error After First 1 Minute of Use
on October 30, 2021
Posted by: jnscollier
Gender:Male
We bought it. It arrived. We assembled it. Charged the battery until it was full. Started it up. After 1 minute of use, the machine screen showed a dirty filter message indicating the filter needed to be cleaned. Again. This was the FIRST TIME WE USED THE VACUUM. This was AFTER A COUPLE OF MINUTES. We were using it in a very practical and common way - hardwood floor or carpet that wasn't even noticeably dirty.
No, I would not recommend this to a friend.
Response from DysonBy Dyson, October 31, 2021
Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Not the Dyson I remember
on April 9, 2021
Posted by: pbjkids
Gender:Female
We had a Dyson for 15 years that was absolutely amazing. When it finally died, we switched to another brand but it just wasn't the same so we came back to Dyson. I just got my V15 and while I was excited over the features especially the cordless and laser features, it definitely was a complete disappointment. Nowhere did I see I was going to have to hold down the “on” button the whole time I’m vacuuming. That is ridiculous for something in this price range. You couldn’t put in an on/off switch? This thing is so flimsy on the floor, it just kind of goes willy nilly in different directions. You really have to maintain control of where you want it to go. Dyson’s are known for their suction but this left a lot to be desired. My old Dyson, one swoop and the floor was spotless. This one, I went over the floor with one tool then used the laser tool to see how great it did and wow, what a mess. The laser tool had a lot to pick up that should have been picked up with regular vacuuming if the suction was truly great. I’m talking dog hair and crumbs, not dust. Even the laser tool wasn’t doing the best picking it up. Had to run over the same spot multiple times which is the whole reason I left my other brand and came back to Dyson. I mean c’mon. This is improvement. Please! The vac is also ridiculously top heavy. That canister is tiny as is but it also has next to no depth with the inner workings inside so filling that canister took just a few minutes. The vac also can not stand upright since it’s so top heavy so don’t expect it to work like a true upright vacuum. About the only feature I truly appreciated on this was the fact nothing was wrapped on the rollers which with 2 huskies and 3 long haired girls, that’s a huge plus. I did get the separate stand because I don’t have wall mounting capabilities in a house we are getting ready to sell and that was nice. I also got the accessory kit. I do like all the attachments but if the vac isn’t doing its job, accessories are worthless. The real tragedy now is having to figure out how to pack all of this back into the box it came in so it can be returned.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 10, 2021
Hi there, this is Kelly with Dyson. Thank you for taking the time to share your experience thus far with the new Dyson V15 Detect™. Our newest cord free introduces several technologies. An angled laser makes invisible dirt visible on hard floors. The piezo sensor counts dust particles, showing you real-time scientific proof of deep clean on the LCD screen. One more exciting feature is the de-tangling comb, which automatically cleans hair from the brush bar on the high torque cleaner head. We've also introduced the hair screw tool which picks up pet hair in a jiffy!
With regard to the trigger, we know that battery run time is a very important aspect of performance for our owners, so we developed a trigger that helps maximize the amount of time you can clean on one charge. We chose a light-touch trigger over an on/off switch to ensure that battery life is never wasted by letting the machine run when it's not in active use.
The Dyson V15 Detect™ vacuum has the same pick-up performance on large debris as the Dyson V11™ vacuum – even with the addition of new anti-tangle cleaner head technology. Your machine offers three modes of suction, and the high torque cleaner head also has a built-in suction control slider offering you the ability to open the vents for different flooring types or larger debris.
While I understand you are intending to return your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
With regard to the trigger, we know that battery run time is a very important aspect of performance for our owners, so we developed a trigger that helps maximize the amount of time you can clean on one charge. We chose a light-touch trigger over an on/off switch to ensure that battery life is never wasted by letting the machine run when it's not in active use.
The Dyson V15 Detect™ vacuum has the same pick-up performance on large debris as the Dyson V11™ vacuum – even with the addition of new anti-tangle cleaner head technology. Your machine offers three modes of suction, and the high torque cleaner head also has a built-in suction control slider offering you the ability to open the vents for different flooring types or larger debris.
While I understand you are intending to return your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Display Broke on first use
on June 20, 2022
Posted by: frontiergi
Gender:Male
So the display broke on the first use....it just goes black and won't let you select anything, so you can't see the particle count or change the suction level. Upon online research, it sounds like this is a problem with many, many users. The vacuum still works and does clean amazingly, and the laser is pretty awesome, but for this price, and every other account of this same exact thing happening, for the price, it is very disappointing.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, June 21, 2022
Hello, this is Amanda with Dyson. We’re so sorry to hear that you have experienced issues with your V15 Detect. This is unexpected to hear. While we don’t ever expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Dissapointing
on April 15, 2022
Posted by: Merekat
Unfortunately I cannot recommend the Dyson V15 Detect for the following reasons:
1. Weak suction
2. Difficult to empty canister
3. Heavy
I've owned and loved a Dyson upright for 17 years -- it has always worked great and is still going strong. We recently moved into a house with a lot of stairs, so I wanted to try a cordless vacuum. Unfortunately, this model has proved to be very disappointing, especially given the price.
The biggest issue is the weak suction. I've been through the troubleshooting process three times with Dyson support, and Dyson sent me a new filter free of charge. However, the problem persists. For example, when vacuuming our couch, I need to go over the same areas multiple times in turbo mode to get up cat hair. And when I hold my hand against an attachment while the machine is running, I can feel how weak the suction is.
The second issue is that the canister is messy and difficult to empty. I have to reach inside with my hand to pull everything out or use a skewer to pull down debris wrapped around the canister.
Third, it is heavy, especially when using it in handheld mode.
I really wanted to love this because my other Dyson vacuum is fantastic. Unfortunately, this model misses the mark on several fronts.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 16, 2022
Hello, this is Kelly with Dyson. Thank you for taking the time to share your feedback regarding your experience with the Dyson V15 Detect. Generally speaking, pickup issues are usually caused by a blockage some place within the machine - could be the filter, the bin, cyclone - any place where the path of air flows. While we do understand that you've taken some time to reach out to us for troubleshooting assistance, if you're still experiencing issues, we'd like to walk you through the steps to troubleshoot the issue. Please contact our customer service team here for further assistance: https://www.dyson.com/support/contact-us, or email directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson