Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: ScottE
Gender:Male
Verified Purchase:Yes
This vacuum is almost as good as a corded model and it is much lighter. I have always dreaded vacuuming, bit with the V15 I do not dread it. I grab it, does the vacuuming and shortly I am done without having to deal with a cord. Love it especially on hardwood.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Cherrylips
Gender:Male
Verified Purchase:Yes
I upgraded from the V8 to this V15 and it's been a game changer. Cleans better and the laser really helps to see all the dust and hair on the floor. My only complaint is that it's very heavy and cumbersome for most tasks. After using it for 15 mins. My trigger finger hurts and I've developed a callus on my finger from use. Dyson, make it lighter and it will be perfect.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Thick carpet
Gender:Female
Verified Purchase:Yes
I love the vacuum on wood floors. Seeing all the dust and particles being picked up is satisfying. The carpet attachment does not work at all on thick carpet. It just freezes and shuts off. I did adjust the settings as described and it will work if I really put a lot of effort into dragging it but it shuts off a lot. I ended up doing carpet with the little couch attachment. Not my favorite experience
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear the vacuum performs well on wood floors, but we’re sorry that the carpet attachment has not worked properly on thick carpet and has been shutting off despite your adjustments. We understand how frustrating it must be to have to rely on the smaller couch attachment instead, and we appreciate you letting us know about your experience. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Mopar1223
Gender:Male
Verified Purchase:Yes
Uncomfortable to hold due to rough edged plastic. As crazy as it is the suction is TO good, so much so I can't vacuum rugs with it even on Eco mode.
Great attempt but needs refinement.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, March 12, 2026
Hi there, thank you for sharing your feedback. We're sorry to hear the vacuum felt uncomfortable to hold because of the rough-edged plastic, and that the strong suction made it hard to use on rugs, even in Eco mode. We appreciate your comments about the design and performance, as they help us make our products better. If you’d like to discuss your experience further, please reach out to us on live chat or call so that we can support you directly. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
4
Great performance!
on September 17, 2023
Posted by: Kate CM
Gender:Female
I have tried plenty of vacuums and plenty of brands, we own a housekeeping company and I can say that this blows most vacuums out of the water for rugs and hard floors. I bought one for my own home because it made keeping my floors clean, with two kids and a german shepherd this is just so easy and convenient. I would recommend, be sure to take advantage of the amazing tools it comes with!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: happy
Gender:Male
Verified Purchase:Yes
I just got mine, so I haven't figured out some features, like the detect light, but my initial reaction is that this is a very good machine. It's nice to see(although surprising ) all the dust that it sucks up. Amazing!!! Also nice to vacuum without a cord!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Wild Bill
Gender:Male
Verified Purchase:Yes
No have new 15V Dyson and the power head doesn't work. worked lass then 30 seconds new and stop turning.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, Nisha, April 16, 2025
Hello, thank you for sharing your experience on the Dyson V15. We’re truly sorry to hear that the power head stopped working so quickly after purchase—this is certainly not the experience we want for our customers. Dyson is committed to delivering reliable and high-performing technology, and we regret that this unit did not meet expectations. We understand how frustrating it must be to experience this issue right away, and we sincerely apologize for the inconvenience. If you haven’t already, we encourage you to reach out to our support team so we can assist in troubleshooting or exploring a resolution. We want to ensure you receive the quality and performance you expect from Dyson. We request you please reach out to us at askdysonUS@dyson.com with "Dyson Review" in the subject line. Our team is committed to assisting you and ensuring the issue is rectified promptly.
Best Regards,
Dyson Support | Marketplace
Best Regards,
Dyson Support | Marketplace
Written by a customer while visiting Dyson
Customer Rating
1
Disappointed
on November 14, 2022
Posted by: Jelly Bean
Gender:Female
Purchased approximately 1 year ago and doesn’t hold a charge. Sad customer
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, November 15, 2022
Hello, this is Amanda with Dyson. We’re so sorry to hear that you have experienced issues with your V15 Detect. This is unexpected to hear. While we don’t ever expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson