Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Customer Rating
1
Bin is so small it's useless
on May 5, 2023
Posted by: Lindsey95
Gender:Female
I don't understand why anyone would make a vacuum with such a small bin. If you have pets this vacuum is basically useless because you have to dump it out every minute and it gets clogged super easy.
I'm so disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, May 5, 2023
Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson V15 Detect. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance. Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Lackluster experience on a flagship product
on February 27, 2023
Posted by: joee
For a company that prides itself so intensely on their designs I don't see how this one made it out of the lab. Emptying the v15 is an absolutely awful process that just releases the billions of small particulates you just sucked up right back into your room. Doesn't really help that I can see how many particles I picked up when they're just being deposited right back. Also most of the time I find I have to shove my hand into the nasty canister to remove everything, shaking it simply doesn't work... I want to like it but instead I'm really disappointed in this one after "upgrading" from the Animal Complete standing vac I've had for the last decade.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 2, 2023
Hello Jose, this is Kelly with Dyson. Thank you for sharing your review. We love to hear and learn from our owners. We're sorry to hear that we seem to have missed the mark with our V15 Detect. On some of our older cord-free machines, the wand would attach to the side of the dust bin. When we re-engineered our cord-free machines to be more streamlined to increase airflow, starting with our V10 models, the wand now attaches to the front of end of the bin, so the wand and floor tool or other attachment would need to be removed, to empty the bin. We do appreciate the feedback that you have shared here with us.
If you're having any other issues with your machine, or are within the 30-day return period and would like to arrange a return, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If you're having any other issues with your machine, or are within the 30-day return period and would like to arrange a return, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
2
Worst I've bought
on December 8, 2023
Posted by: DLS CT
Gender:Female
I've had multiple Dysons and have loved the products but this one not so much. Too top heavy, screen too complicated and compared to older models it doesn't pick up well. I should have returned
No, I would not recommend this to a friend.
Response from DysonBy Jenifer, Voice of the Customer, December 8, 2023
Hello, this is Jenifer with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Jenifer
Dyson Expert
Best wishes,
Jenifer
Dyson Expert
Written by a customer while visiting Dyson
Posted by: Bebop22
Verified Purchase:Yes
I love the machine but being 76 I’m finding it on the heavy side. Although it maneuvers great I just wish it was lighter. I would not trade it for anything though!
Written by a customer while visiting Dyson
Posted by: MINE
Gender:Female
Verified Purchase:Yes
Love everything about my Dyson V15 except for the weight of it really hurts my wrist and hands after using it!!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Filter, laser light, cleans deep in the carper
on March 20, 2024
Posted by: None
Gender:Female
Verified Purchase:Yes
I love the head for wood floors. Didn’t see all the small particles on the kitchen wood floor.
Still getting use to taking the motor off the pipe to empty the waste bin. Since I have dogs, I need to do this often and it should be simpler. I move from carpet to wood floors often. Changing heads are more difficult. Think once I push the release button it would come right out; but some times it requires more finesse.
Feel that it is cleaning effectively and can’t believe how much is captured by the filter. I’ve had this machine a little over a month and had to clean the filter!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Bearit
Verified Purchase:Yes
It was purchased about two months ago and works great. My complaints are it’s too heavy and doesn’t have an on-off switch.
Written by a customer while visiting Dyson
Customer Rating
1
Where's the customer number to call and talk to so
on April 24, 2025
Posted by: Doesn't work
Gender:Male
Verified Purchase:Yes
We think we might have a wrong part. Can't get the long pole to fit
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, May 5, 2025
Hello, thank you for reaching out! We’re sorry to hear that you’re having trouble fitting the long pole and suspect that you might have the wrong part.
To help resolve this, we recommend reaching out to our support team for guidance. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention. They can assist in verifying the part and providing the right solution for you.
We appreciate your time and look forward to helping you!
To help resolve this, we recommend reaching out to our support team for guidance. Please feel free to email us at askdysonUS@dyson.com with the subject line "Dyson Review" for prompt attention. They can assist in verifying the part and providing the right solution for you.
We appreciate your time and look forward to helping you!
Written by a customer while visiting Dyson