Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: Nikki
Gender:Female
Verified Purchase:Yes
Really nice vacuum. Picks up more dirt than my other Dyson but totally not worth the price.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: Becka J
Gender:Female
Verified Purchase:Yes
not the vacuum for us. does not work on high pile carpet, so we must return. also, i have issues with my shoulder and i couldn't not handle the weight of the machine for more than 10 minutes. we are waiting for a return response from dyson, and communication has been non-existent and we only have 30 days. we will keep trying to return it! we are going back to a canister vacuum for all reasons.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, October 23, 2025
Thank you for sharing your feedback. We regret that the vacuum has not met your expectations, particularly in its performance on high-pile carpet and its overall weight, which has caused discomfort due to your shoulder issues. We understand how important it is for home appliances to be both effective and manageable, and we appreciate you bringing these concerns to our attention. We are sorry that your return experience with Dyson has been challenging, especially given the time-sensitive nature of the 30-day window. If you are open to it, we would be glad to assist in any way we can. Please contact our chat or voice support team, and we will be ready to support you. Your experience helps us improve, and we remain committed to ensuring you find the most suitable solution for your home.
Written by a customer while visiting Dyson
Posted by: ZORY
Gender:Female
Verified Purchase:Yes
Im enjoying the new vacuum cleaner very much,I cant believe how much debris is left from my other brand
Thank you Dyson for your great products.im also enjoying my blow dryer.
Thank you Dyson for your great products.im also enjoying my blow dryer.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Pieces didn't-fit together,needed to be returned.
on December 2, 2025
Posted by: PamD
Verified Purchase:Yes
I bought this vacuum for my daughter for an early Christmas gift. They really needed a vacuum and were so happy to receive it. unfortunately the vacuum came with the wrong shaft, or was missing an intermediate part to assemble it . On a phone call with Dyson the final solution was for them
To repack the vacuum, mail It back and now they are waiting for a new vacuum. Not exactly a nice surprise, and then they needed to pack it up, mail it and now wait for a new one . I'm sure it will be a great vacuum once they actually have one that fits together .
To repack the vacuum, mail It back and now they are waiting for a new vacuum. Not exactly a nice surprise, and then they needed to pack it up, mail it and now wait for a new one . I'm sure it will be a great vacuum once they actually have one that fits together .
Response from DysonBy Dyson Customer Service, December 4, 2025
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience with the assembly issue and the extra effort required to repack and return the vacuum, especially since it was meant to be a thoughtful early Christmas gift. We understand how disappointing it must have been for your daughter to wait for a replacement instead of enjoying the product right away. We appreciate your patience and confidence that the vacuum will perform well once the correct parts are received. If you have any concerns or need further assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to ensuring you and your family get the most from your Dyson solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
1
Very Disappointed! I want my V8 back!
on April 12, 2023
Posted by: Julie9999
Gender:Female
Wow, if I had any idea how hard it was going to be to use this vacuum, I would never have wasted my money. This is my FIFTH Dyson stick vacuum. I used to love them. This one is the worst. I have three dogs with long fur. I have to empty the bin multiple times every time i vacuum. The V8 was so easy! Just go over to the trashcan, hit the lever and everything came out. The V15 you have to remove the tube EVERY TIME and it does NOT come off easy! And even though I am emptying before the debris level gets to the line, the fur get tangled up in the motor portion beyond the flimsy rubber gasket. So vacuuming takes twice as long as it ever did before and I am sore and exhausted and the whole trash can area is a dusty mess and my hands are filthy. And boy, do I miss the GREAT motorized upholstery brush that came with the V8. The one that came with the V15 is a "corkscrew" style with no bristles at all. It leaves every dog hair behind. What a disappoinment, Dyson.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, April 13, 2023
Hello Julie, this is Kelly with Dyson. We're sorry to hear that thus far in your use, you've found the V15 Detect Absolute to be such a disappointing purchase. We would expect that emptying the dust bin empties in the same manner as your previous cord-free models. Once the bin base door has been opened, all the debris should easily fall out of the bin as long as it's consistently being emptied before debris can fill past the max fill line. If it's able to fill beyond that point, it can wind up accumulating around the top of the cyclone. The new hair screw tool has been designed with an anti-tangle conical brush bar which picks up long hair and pet hair. When making improvements to tools or machines, we do take feedback provided from our owners into account, to ensure we're consistently making technology that makes sense.
We do offer a 30-day return period, on any purchase made direct from our website. If you're within that time frame and would like to explore arranging a return, please feel free to get in touch with us at askdysonUS@dyson.com, and we'll be happy to help further.
Best wishes,
Kelly
Dyson Customer Support
We do offer a 30-day return period, on any purchase made direct from our website. If you're within that time frame and would like to explore arranging a return, please feel free to get in touch with us at askdysonUS@dyson.com, and we'll be happy to help further.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Can’t even use my new dysob
on June 3, 2023
Posted by: Cin62
Gender:Female
Bought Dyson and only used 2 times. The battery cannot charge. Received new battery and that wasn’t the issue as it is now the charger. I think I got a bad egg
Response from DysonBy Teanna Cannon, Social Media, June 5, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
5
Great vacuum
on September 20, 2023
Posted by: Appreciating customer
Gender:Female
Purchased about 3 weeks ago. The cleaning attachments are impressive. Laser on hard surface is just great, suction is the best I have experienced with a cordless unit. Happy customer. Had one small issue with laser power head. The plastic cap on right side fell off when vacuuming. Was maybe not attached properly from new. Put it back on and everything seems fine.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Needs a switch, not a trigger
on November 29, 2022
Posted by: ScottCleansAlot
Gender:Male
The weight of the unit means that it needs a switch, holding the trigger is wearing the skin on my finger into a blister. I’m considering a return.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, November 30, 2022
Hello Scott, this is Kelly with Dyson. We can confirm that the Dyson V15 Detect™ models, along with the majority of our other cord-free machines, does have a light touch trigger that does need to be held down, in order to power the machine. The only cord-free technology that we offer with an on/off switch would be the Omni-Glide™ model, or any of the V12™ machines.
We would certainly not expect a blister to occur as a result of using your Dyson product. If you are finding this to be your experience, we would recommend holding the unit lower down the handle to prevent rubbing or pressure on the top of your hand. Please also keep in mind that Dyson cordless vacuums will feature a runtime enhancing light touch trigger, which requires little pressure to run the unit as well. It may also prove helpful to ensure the unit is held with a firm, but not a very tight grasp, given that the light touch trigger does not require a very hard press or grasp to operate. If we can ever be of assistance with anything else, please do not take to let us know.
Best wishes,
Kelly
Dyson Customer Support
We would certainly not expect a blister to occur as a result of using your Dyson product. If you are finding this to be your experience, we would recommend holding the unit lower down the handle to prevent rubbing or pressure on the top of your hand. Please also keep in mind that Dyson cordless vacuums will feature a runtime enhancing light touch trigger, which requires little pressure to run the unit as well. It may also prove helpful to ensure the unit is held with a firm, but not a very tight grasp, given that the light touch trigger does not require a very hard press or grasp to operate. If we can ever be of assistance with anything else, please do not take to let us know.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson