Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: Chlodee
Gender:Female
Verified Purchase:Yes
I bought this because my old Dyson (which was over 10 years old) finally broke. It’s a little heavier than my old one. But it works so well!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
This is the 3rd wrong battery we bought from you,
on November 11, 2025
Posted by: John
Gender:Male
Verified Purchase:Yes
I bought this, our 3rd Dyson vac, & it hasn’t worked at all since receipt due to the wrong battery it was supplied with.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your feedback with us. We’re very sorry to hear that you’ve received the wrong battery multiple times and that your new Dyson vacuum has not worked since purchase. We understand how frustrating this must be, especially after investing in several Dyson machines. Your satisfaction is very important to us, and we’d like to ensure this is resolved properly. Please contact our chat or voice support team, and we will be ready to assist you further with the correct battery and guidance. We appreciate your feedback, as it helps us continue to improve both our products and our customer care.
Written by a customer while visiting Dyson
Posted by: Tom.
Gender:Female
Verified Purchase:Yes
The V`15 was far more difficult to assemble than our V-12. This is mainly due to the poor graphics provided with the "instructions". Our neighbors have a new V-15, and experienced the same difficulty in attempting to assemble the suction "tubes or wands" to the motor "head".
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 18, 2025
Thank you for sharing your experience with assembling the V15 compared to the V12. We appreciate your feedback regarding the instructions and understand how this could make the process more challenging. If you are still facing any issues with assembly or use, please don’t hesitate to reach out to our support team via chat or phone at http://ms.spr.ly/6429tRtoN. We’ll be happy to assist you further.
Written by a customer while visiting Dyson
Customer Rating
2
CONSTANT BLOCKED MESSAGE
on August 6, 2023
Posted by: SCOTT IN CONROE
Gender:Male
I bought this and was great for a while. Then the airway blocked message started. You clean it and the same thing pulses. You can see through the tube and the floor tool and nothing. YOu can take the tube and tool off and it runs fine. Wish I had never gotten rid of my Oreck
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 8, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
3
Hard floors but not carpet
on July 10, 2023
Posted by: DapX
Gender:Male
This vacuum is awesome on my stairs and hardwood. But it will strain or even stop on my carpets. It doesn’t do my area rugs much at all. This is quite a bit of money just for floors. Be aware.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, July 10, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
5
Excellent
on September 25, 2023
Posted by: Evelin
I love the vacuum. It’s my first cordless vacuum. My favourite thing is how powerful it is and easy to maintain. The laser is a game-changer. The battery is absolutely enough for me to clean the house. I recommend
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Returned after 1 use.
on March 20, 2023
Posted by: Lynn99
Was really excited about purchasing to be totally disappointed by performance. Only worked well if in boost, which meant you have 9 minutes before needing to recharge. Our carpets are thin too, so I can only imagine what thicker carpeting would be.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 22, 2023
Hi Lynn, this is Kelly with Dyson. We're sorry to hear that you didn't have a better experience with your V15 Detect. We work really hard to make sure our customers love our products, and it's disheartening to know we've missed the mark here. V15 Detect does have three powerful suction modes. The actual run time you will receive will vary based on power mode, dust level, floor type and the attachment or tool being used. You can expect anywhere from 5-60 minutes of run time. We're sorry to know that you only found the boost suction mode to be effective at cleaning your home. We understand that you've decided to return your purchase. If there's anything else we can help with, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: David
Gender:Male
Verified Purchase:Yes
I bought this for my girlfriend. When I tried to put it together, I realized that the wand would not fit into the base, so we have not been able to use it. We have not been able to get any response from Dyson. It is a terrible company. I have notified American Express not to pay them.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 15, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson