Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Customer Rating
2
Quality has gone south!
on August 24, 2023
Posted by: Tb9502
I regret to share my disappointing experience with the Dyson Cordless V15 vacuum. Within just six months of ownership, I've had to endure not one, but two replacements of the body and cyclones. This déjà vu is reminiscent of my experience with the V11, which barely managed to last a mere two years before succumbing to similar issues. The recurring problems and rapid deterioration of both vacuums paint a clear picture of quality concerns. It's frustrating to invest in a product that appears to have inherent flaws, leading to consistent breakdowns and replacements. Dyson's reputation for innovative design and performance does little to offset the persistent quality issues that plague the Cordless V15 vacuum, leaving me deeply dissatisfied with my purchase.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, August 27, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Posted by: Unhappy
Gender:Female
Verified Purchase:Yes
I sent it back in 2 days. Too heavy and no wheels. Hurt my back pushing it around my carpet.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, April 8, 2024
Hi, thank you for sharing your feedback. This is unexpected to hear. This does not fall in line with the iconic service standards we aim to provide our customers. I do really apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please feel free to email us on askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Jeff
Gender:Male
Verified Purchase:Yes
I bought this 15. Replacing the 7… the hardwood floor head attachment works great and love the lighted feature. I still am struggling with the universal head attachment as I’m not able to actually vacuum carpet with it. The head locks up and suction power will not allow it to pass through the carpet. Tried using the head adjustment to negative side and adjusting to Eco mode. Helps some but I feel it’s still not working properly.
Response from DysonBy Priya, Customer Service, September 10, 2024
Hi, we have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Dyson Customer Support
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Rick
Gender:Male
Verified Purchase:Yes
Bought about a month ago.i love it. So easy to maneuver and very light weight. As powerful as my border Dyson Vacuum.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Tony Nizz
Verified Purchase:Yes
Same problem the carpet attachment stops spinning. This is the fourth one I have to send back. This is horrible. Very, very disappointing
Response from DysonBy Priya, Customer Service, May 14, 2025
Hello, thank you for taking the time to share your review. We are truly sorry to hear about the recurring issue with the carpet attachment stopping spinning, and we deeply regret that this has resulted in your fourth return. We fully understand how frustrating and disappointing this experience is, and we sincerely apologize for any inconvenience it has caused.
At Dyson, we are committed to providing high-quality, reliable products, and your feedback is invaluable in helping us improve. We would greatly appreciate the opportunity to learn more about your experience so we can work on a lasting solution to this issue. Your insights make a difference, and we truly value your input.
To help us improve our future services further, we would love to learn more about your experience. Please feel free to email us at askdysonUS@dyson.com, and for prompt attention, kindly include "Dyson Review" in the subject line.
Thank you once again for your review and for choosing Dyson.
At Dyson, we are committed to providing high-quality, reliable products, and your feedback is invaluable in helping us improve. We would greatly appreciate the opportunity to learn more about your experience so we can work on a lasting solution to this issue. Your insights make a difference, and we truly value your input.
To help us improve our future services further, we would love to learn more about your experience. Please feel free to email us at askdysonUS@dyson.com, and for prompt attention, kindly include "Dyson Review" in the subject line.
Thank you once again for your review and for choosing Dyson.
Written by a customer while visiting Dyson
Posted by: GShell 24
Gender:Female
Verified Purchase:Yes
Best purchase!! So pleased with the Dyson V15 Detect Complete Vacuum!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Absolutely LOVE my Dyson V15 Detect
on September 14, 2023
Posted by: BecsFl
Gender:Female
I was VERY HESITANT to buy a cordless but Dyson never failed me. I absolutely LOVE my vacuum. Just wish all cleaner heads had the laser lights. Cleaner is not too heavy and cleans exceptionally well for a cordless. I have had this for over a year now. I highly recommend and would buy again.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
So not worth the money
on July 23, 2023
Posted by: Monav417
Gender:Female
This vacuume is useless. Works horribly and doesn’t work on carpet at all. Plus it so small for big areas and suction sucks
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, July 24, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson