Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: bob27
Verified Purchase:Yes
Detect light and maneuverability are great, but battery life is unimpressive, the small back wheels on the detect head jam with pet hair too easily and it's difficult to remove, the anti-tangle comb head regularly bogs down because it can't get enough power/torque, and the debris disposal mechanism works poorly -- I have to open/close it repeatedly to try to clear it and I usually need to pull out hair/debris with my hands or even use another vacuum to fully remove the hair/debris.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, August 27, 2024
Hello, we are sorry to see from your review that you have experienced multiple issues with the machine. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. This is not the experience Dyson strives to provide for its customers. We strive to provide the best experience for our customers. We are committed to ensuring the quality of our products and would like to investigate this further. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: April
Verified Purchase:Yes
I had a lot of frustration, trying to figure out how to put the long wand onto the machine. The assembly instructions are very incomplete. After many tears and a lot of frustration I looked online to find out that one of the accessory parts was to be used between the wand and the machine very unusual.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Mel d
Gender:Female
Verified Purchase:Yes
I bought this a couple of months ago and my golden doodle was leaving hair everywhere. This vacuum got every hair! The light will make you question your cleaning abilities but it will definitely reassure you that you made the right purchase!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Jaclyn
Verified Purchase:Yes
Overall score is a 3. The attachments are less than desirable. The fluffy optic does detect the dirt but I don’t find it does a good job actually getting the dirt picked up off my hard floors . The hair screw is a very weird angle. It’s what I was most excited about and I’ll probably never use it. It’s not great. The regular multi surface vacuum head is quite good! It does a good job on my carpet,area rug, smaller mats and hard floors. I wish this machine had a crevice tool to get around the baseboards. Just taking the attachment off doesn’t seem to have enough suction or a good angle to get in there. The overall suction is more than great with the multi floor attachment. I have old 80’s super high pile plush carpet and it is doing so so SO good. I didn’t know my carpets were still capable of being this soft and fluffy. I was going to rip out the carpet but I think I’ll wait. The vacuum pulled all the dirt and dog hair that’s been accumulating for the last 4 years I’ve lived here… and probably longer than that too. The bin is hard to empty, I have to use my hand to scoop out the dirt and dog hair which isn’t the most ideal. The battery is decent as well. I can get 2 thorough vacuums of my entire upper floor (3 bedroom and 2 bathroom house) or 4-5 quicker vacuums on one battery charge. The vacuum is much quieter than my old vacuum, I don’t know what to compare it to but I am happy with the noise. I’m not sure I would vacuum while my baby is sleeping, but maybe I’ll try. Overall I am happy with my purchase just for the multi floor attachment and the way it’s given my carpet new life. If I could return the useless attachments and get part of my money back then I would up this to 5 stars. Giving a 3 star for value for money spent and the attachments.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, June 10, 2025
Hello, thank you for sharing your detailed experience with the Dyson V15 Detect. We appreciate your honest feedback and are glad to hear that the multi-floor attachment has made such a positive impact on your carpet. At the same time, we understand your concerns regarding the effectiveness of some attachments, the crevice tool availability, and the bin-emptying process. Your insights are incredibly valuable, and we appreciate you highlighting areas for improvement. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Dyson wishes you good health and joy!
Written by a customer while visiting Dyson
Customer Rating
5
Best Investment
on October 11, 2023
Posted by: Beebo66
Gender:Female
I upgraded from a V8 to the V15 Detect Absolute and it was such a well worth investment! I am a severe allergy sufferer and owner of shedding pets and the HEPA filter and laser light were game changers. I love that it comes with so many different attachments for your best cleaning.
Written by a customer while visiting Dyson
Customer Rating
1
Meh. At best.
on July 21, 2023
Posted by: dysonisbad
Consistently breaks, never have replacement parts, and even when they do it takes weeks to send out.
I do not recommend buying this product.
No, I would not recommend this to a friend.
Response from DysonBy Teanna Cannon, Dyson Expert, July 24, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Posted by: Christine
Verified Purchase:Yes
J bought a Dyson thinking it would have the crazy suck power. It does not. It won’t even suck up a spider.
Response from DysonBy Priya, Customer Service, August 22, 2024
Hi, we have reviewed your concern regarding the issue that you are experiencing with Dyson. We apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please do not worry, we will do our best to help you out with this issue. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review".
Best Wishes,
Dyson Customer Support
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Ham8020
Gender:Male
Verified Purchase:Yes
Vacuum barely works. Support has been AWFUL. Wish I could return this piece of garbage.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, September 5, 2024
Hello, thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced with your vacuum and our support services. We strive to provide high-quality products and excellent customer service, and it’s clear we fell short in this instance. We would like to make things right. Please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.
Written by a customer while visiting Dyson