Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,026 Reviews)
Rating breakdown 2,026 reviews
5 Stars
1,470
4 Stars
272
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,406 out of
1,614)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: Help with wife's lungs!
Gender:Male
Verified Purchase:Yes
This Dyson V15 Detect is by far, the best vacuum I have ever owned and I believe it is making a difference to my wife's lung conditions. She is getting better. The carpets were resurrected. I can' believe how much dirt and dust is in our carpets. There is hope that the Arizona desert will not stay inside the house!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 5, 2026
Thank you for this thoughtful feedback. We’re so pleased to hear the V15 Detect is helping create a cleaner environment for your family. It’s wonderful to know you’re seeing a real change in both your carpets and the air quality in your home. We’re grateful you shared this with us.
Written by a customer while visiting Dyson
Posted by: RTST
Verified Purchase:Yes
It’s our third Dyson over the last 10 plus years. Keeps getting better and better!
Response from DysonBy Dyson Customer Service, May 6, 2026
Hello! We are absolutely thrilled to hear that your experience with Dyson keeps getting better and better, and we sincerely thank you for being a loyal part of our community for over a decade. Your feedback truly reinforces our mission to keep innovating. Should you have any questions or require support in the future, please do not hesitate to contact our Dyson Support team via chat or voice.
Written by a customer while visiting Dyson
Posted by: Anonymous
Verified Purchase:Yes
Bought this vacuum a month ago. The performance is excellent. I have a 75 lb dog with medium shedding. It work for us!
Response from DysonBy Dyson Customer Service, May 13, 2026
Thank you for sharing such amazing feedback about Dyson. We are glad to hear that it works for you and has an excellent performance. We really appreciate your efforts.
Written by a customer while visiting Dyson
Posted by: Michelle
Gender:Female
Verified Purchase:Yes
I bought this to replace my 12 year old Dyson stick vac. The laser head floor attachment is amazing. I thought it would be a gimmick, but it truly shows me so much that I cant see with the naked eye and it does such an amazing job of picking it all up. I love it!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 17, 2026
Thank you so much for sharing your experience! We are thrilled to hear that after 12 years with your previous Dyson, the new laser floor attachment has transformed your cleaning routine. We designed this illumination technology to reveal invisible dust, and love knowing it helps you achieve a deeper clean. Welcome to the next generation of Dyson technology!
Written by a customer while visiting Dyson
Posted by: Mary0506
Gender:Female
Verified Purchase:Yes
Works great on hardwood floors but not carpet. I was told this vacuum was the king of vacuums but very disappointed I spent so much mohey and can’t use it on half my house.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, September 9, 2024
Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Best Wishes,
Written by a customer while visiting Dyson
Posted by: DPHG
Verified Purchase:Yes
I received this vacuum last week. For such an expensive cordless vacuum the cons are too big to let them:
- the suction is bad, I expected to be a better option then the broom.
- vacuuming any type of carpet will not work
- cleaning the vacuum bag of pet hair is a hard task
- to keep the vacuum ON you need to keep your ginger pressed on button
- one of the attachments does not properly stays hooked
- wight wise this machine is not an important on handling it vs. the regular vacuum
- the suction is bad, I expected to be a better option then the broom.
- vacuuming any type of carpet will not work
- cleaning the vacuum bag of pet hair is a hard task
- to keep the vacuum ON you need to keep your ginger pressed on button
- one of the attachments does not properly stays hooked
- wight wise this machine is not an important on handling it vs. the regular vacuum
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, February 27, 2024
We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you and to allow us to learn ways to improve future services.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Roxy
Verified Purchase:Yes
I received my new Dyson v15 about 2 weeks ago. I was extremely disappointed to learn the unit only runs when trigger is pulled….an uncomfortable, poorly designed, trigger on top section where the heavy battery is housed.
The unit does not have an “on off” switch.
Response from DysonBy Ridhu Sharma, Customer Service, July 3, 2024
Hello Roxy,
We do apologize for any sort of inconvenience. We would like to inform you that this is the mechanism of Dyson, and this is the way it functions. For future instance we request you to please contact us via call or chat support, here is our Dyson call support phone number 866-693-9766, we would recommend you the best version and model according to your usage.
Best Wishes,
Ridhu,
Dyson Customer Support
We do apologize for any sort of inconvenience. We would like to inform you that this is the mechanism of Dyson, and this is the way it functions. For future instance we request you to please contact us via call or chat support, here is our Dyson call support phone number 866-693-9766, we would recommend you the best version and model according to your usage.
Best Wishes,
Ridhu,
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Amazing!!!
on October 4, 2023
Posted by: Tracy1902
Gender:Female
I purchased the Dyson v15 Detect, because I needed to cut the cord and see if this vacuum really worked as well as the company claimed. Dyson v15 Detect has surpassed all of my expectations...
I would recommend this to a friend!
Written by a customer while visiting Dyson