Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: JohnD
Gender:Male
Verified Purchase:Yes
Overall Performance
This vacuum delivers impressive suction power, consistent with what one would expect from Dyson. It effectively cleans various surfaces and offers ease of maneuverability, making it suitable for everyday cleaning tasks.
Battery Life Concerns
Despite its strong suction capabilities, the vacuum's battery life is disappointing. During use, the battery drained in less than 20 minutes while cleaning a single, average-sized level with hardwood floors. For reference, the home is not particularly large, highlighting a notable limitation in operating time.
Trigger Mechanism and User Comfort
The vacuum utilizes a trigger activation system. While this is manageable for some users, it can be cumbersome for individuals with limited grip strength. For example, those who experience difficulty with wrist or hand strength may find it challenging to hold the trigger during extended cleaning sessions. As a result, this model may not be ideal for users with strength limitations in their hands or wrists.
Attachments and Floor Compatibility
The included attachments perform well across most surfaces. However, the vacuum is not recommended for shag carpets. Even when reducing the suction power, the vacuum head proves difficult to move on such surfaces, limiting its versatility for homes with high-pile carpeting.
Ease of Maneuverability and Accessibility
While the vacuum is generally easy to maneuver, accessing hard-to-reach areas, such as beneath beds with a six-inch clearance, remains somewhat challenging.
This vacuum delivers impressive suction power, consistent with what one would expect from Dyson. It effectively cleans various surfaces and offers ease of maneuverability, making it suitable for everyday cleaning tasks.
Battery Life Concerns
Despite its strong suction capabilities, the vacuum's battery life is disappointing. During use, the battery drained in less than 20 minutes while cleaning a single, average-sized level with hardwood floors. For reference, the home is not particularly large, highlighting a notable limitation in operating time.
Trigger Mechanism and User Comfort
The vacuum utilizes a trigger activation system. While this is manageable for some users, it can be cumbersome for individuals with limited grip strength. For example, those who experience difficulty with wrist or hand strength may find it challenging to hold the trigger during extended cleaning sessions. As a result, this model may not be ideal for users with strength limitations in their hands or wrists.
Attachments and Floor Compatibility
The included attachments perform well across most surfaces. However, the vacuum is not recommended for shag carpets. Even when reducing the suction power, the vacuum head proves difficult to move on such surfaces, limiting its versatility for homes with high-pile carpeting.
Ease of Maneuverability and Accessibility
While the vacuum is generally easy to maneuver, accessing hard-to-reach areas, such as beneath beds with a six-inch clearance, remains somewhat challenging.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 11, 2025
Thank you for taking the time to share such a thoughtful and detailed review of your Dyson vacuum. We are glad to hear that the suction performance, maneuverability, and attachments have been helpful in your everyday cleaning, and we truly appreciate your insights on battery life, trigger comfort, carpet compatibility, and accessibility. Feedback like yours helps us continue improving our technology, and we would love the opportunity to explore these points further so we can help enhance your experience. If you are open to it, our live chat or voice support team would be happy to assist you directly. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson machine.
Written by a customer while visiting Dyson
Posted by: BreHe
Verified Purchase:Yes
Amazing technology! I'm impressed with the features. My third Dyson, and they just get better and better. Nothing cleans better or is more user-friendly. I also love not dealing with a cord. Battery life is remarkable. With three cats and a shedding dog in the house, I have to have a vacuum with this kind of power. The attachments are well designed also.
Response from DysonBy Dyson Customer Service, December 11, 2025
Thank you so much for sharing your wonderful feedback with us. We are thrilled to hear that your third Dyson continues to impress you with its cleaning power, user‑friendly design, remarkable battery life, and cordless convenience, especially in a busy home with pets. It’s great to know that the technology and attachments are making a real difference in your everyday cleaning. We truly appreciate you taking the time to leave your review and are delighted to have your continued trust in Dyson.
Written by a customer while visiting Dyson
Posted by: Jaybob
Verified Purchase:Yes
I do not like that you have to hold the power button on, I have rubbed the top of my finger so much I have a sore on my thumb, they need to put a power button on that you can turn on and off. Overall I am happy with the machine. It is very convenient. The filtration works well.
Response from DysonBy Dyson Customer Service, December 11, 2025
Hi there, thank you for sharing your feedback. We’re glad to hear that you find the machine convenient and that the filtration is working well for you, but we’re sorry the need to hold the power button has caused discomfort and even a sore on your thumb. We appreciate you highlighting this, as your experience is important to us. If you’d like us to look into this further or explore possible solutions, please feel free to reach out to us via live chat or give us a call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Lenore B
Gender:Female
Verified Purchase:Yes
Overall love it! However, it does not perform well on an area rug. The suction is very powerful and Im loving it so far!! However, it is a bit heavy. Wish it was lighter.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 12, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that you are enjoying the powerful suction and overall performance of your Dyson, even though you’ve found it a bit heavy and challenging to use on area rugs. Your observations are valuable, as they highlight both the strengths of the machine and areas where added versatility could enhance the experience. At Dyson, we are committed to engineering products that deliver deep cleaning performance while striving to make them as convenient and adaptable as possible. Feedback like yours helps us continue improving our designs to better meet the needs of our customers. We sincerely appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: pat25
Gender:Male
Verified Purchase:Yes
I purchased the V15 and thought I purchased a V12. The V12 has an on and off switch and the V15 has a trigger that must be held to run. Even though the V15 is bigger, and more expensive than the V12, The on off switch is more important than any other feature. I would gladly trade the V15 for a V12.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear about the mix-up between the V15 and V12 models, and we understand how important the on/off switch is to you compared to the trigger mechanism. It can be frustrating to end up with a product that doesn’t match your preferences, especially when you value ease of use over size or price. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution, including exploring exchange options. Your satisfaction is important to us, and we remain committed to helping you get the product that best fits your needs. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Regretful
Gender:Female
Verified Purchase:Yes
I was hoping for a more maneuverable vacuum, but finding this one heavy, bulky and difficult to use. I should have bought a different one, i.e. the V8. :(
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 13, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that you find your vacuum heavy, bulky, and difficult to maneuver, and that you feel the V8 might have been a better fit for your needs. If this concern continues, please contact us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Amy O
Gender:Female
Verified Purchase:Yes
Our battery last 15 minutes only we fully charged it before use
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 15, 2025
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the battery lasting only 15 minutes despite being fully charged. We completely understand how important longer run time is for a smooth cleaning experience, and we truly appreciate you bringing this to our attention. Your input has been noted, and if you experience any further issues or need assistance, we kindly encourage you to reach out to our customer support team via live chat or phone so we can provide prompt help.
Written by a customer while visiting Dyson
Posted by: Babs
Verified Purchase:Yes
I love vacuum cleaners and this is my third cordless Dyson; just keeps getting better. I love the light feature on hard floor attachment.
Response from DysonBy Dyson Customer Service, December 16, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that your latest cordless Dyson continues to exceed your expectations and that the improvements in each model have made a noticeable difference for you. The illumination feature on the hard‑floor attachment is designed to enhance visibility and help capture fine dust with greater precision, so it’s wonderful to know you’re enjoying its benefits. Your experience reinforces our commitment to engineering high‑quality machines that combine advanced technology with thoughtful, user‑focused design. We sincerely appreciate you taking the time to share your thoughts. Should you have any questions or require support in the future, please feel free to contact our chat or voice support team — we are always happy to assist.
Written by a customer while visiting Dyson