Just received and used on our bedroom carpet. We have two cats and a dog — all shedders. We had to empty the dust bin at least 8 times while vacuuming- but our carpet never looked so clean. It was amazing. We are glad we got this new model. It’s great.
For as much as it cost, I thought it would be better honestly. The battery ran out fast, the way it moves, feels a bit cheapy and not as smooth. You also have to be holding down the button the entire time you use it and it does not stand up on its own. I was impressed with how much dirt it picks up.
No, I would not recommend this to a friend.
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Response from DysonBy Customer Service, Rubaid K, August 10, 2025
Thank you for your feedback. We are pleased to hear that you were impressed with the machine’s cleaning performance, effective dirt pickup is one of our core priorities. At the same time, we regret that other aspects of the product have not met your expectations, particularly given your investment. We recognize that battery life, build quality, and ease of use are essential to the overall experience. The need to continuously hold down the power button and the absence of a self-standing design can understandably be inconvenient, and we appreciate you bringing these concerns to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through usage tips, recommended accessories, or a review of your model’s settings. Please feel free to contact our customer support team or email us at askdysonus@dyson.com. We are here to assist you and are continually working to improve. Dyson wishes you great health and joy!
the vacuum picks up more particles then the V8 model which I have owned for 7 years. I live with a cat, so picking up hair and dander is important. The unit moves about the floor and under the counters easily.
Outstanding design, clean. Hair goes straight to the bin as advertised which is incredible! You don’t need to have contact with the gunk as it empties flawlessly :) I’m giving 4 stars as the battery life is quite poor.