Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Customer Rating
1
Not working properly
on June 13, 2022
Posted by: kristipali
Gender:Female
We bought V15 one month ago and was not working from the first use. Took it to the service and it showed the failure in electronics. The consultant at the store informed that there were several such cases during one week, so it seems something is wrong with the quality of this product. We are not trusting this company anymore and currently are waiting for refund.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, June 15, 2022
Thank you for your feedback on the Dyson V15 Detect. We appreciate you taking the time to share with us.
We are sorry to hear your product stopped working and you have returned it. We always try to provide a prompt resolution to your needs. Should you have any further questions or concerns we can help to address, don't hesitate to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
We are sorry to hear your product stopped working and you have returned it. We always try to provide a prompt resolution to your needs. Should you have any further questions or concerns we can help to address, don't hesitate to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
V15 Detect Absolute
on April 16, 2023
Posted by: Nanahum
Gender:Female
I own/have owned a V10 Absolute, a V12 Detect Slim Absolute, and now a V15 Detect Absolute. My V12 is less than 2 years old, but I really wanted the Reach Under Tool and a HEPA Filter andneither was available on the V12, so when the V15 came out, I purchased it. So far, I love it! It is definitely more powerful than the V12 and the Reach Under Tool makes it easier to vacuum under my bed and dressers. The HEPA Filter is a plus, as I do have allergies to dust and pollen. I really like using the "Detect" feature that helps me see the dust particles that are on the floor. I have found that vacuuming in less lighting makes it even more "fun" to use.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
So far, so good!
on April 22, 2023
Posted by: Publiknusense
Gender:Male
We've only had our Tyson for a couple of weeks, but it does a dandy job with cat fur and getting around and under furniture.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Great machine
on February 14, 2023
Posted by: Dave76
Gender:Male
My wife and I both loves this vacuum! We had tried the V12 and didn’t like button on top of the machine to turn on and off since we have to stop frequently to move furniture around to get to all floor surfaces and the trigger is much better to just stop the usage of the battery. The dirt and hair that this machine picks up is phenomenal! We love our Dyson products.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
disappointment after six months
on April 18, 2023
Posted by: Prapid
Gender:Male
The vacuum worked fine for the first six months. After that you had to do a very deep cleaning every second use to make it suck. Plus, it's heavy. I do not recommend it.
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: JC11
Gender:Female
Verified Purchase:Yes
It does have great suction and the green light shows everything!
It is a little heavy. I wasn’t pleased that you actually have to attach one of the attachments just to attach the wand. It was also frustrating that the instructions never tell you this, you have to find it on a YOUTUBE video!
It is a little heavy. I wasn’t pleased that you actually have to attach one of the attachments just to attach the wand. It was also frustrating that the instructions never tell you this, you have to find it on a YOUTUBE video!
I would recommend this to a friend!
Response from DysonBy Teanna, Voice of the Customer, January 17, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Amiber
Gender:Female
Verified Purchase:Yes
It’s a nice vacuum, but strangely not height adjustment. Wish the roller was wider.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Who packed this?
Gender:Female
Verified Purchase:Yes
The vacuum itself is wonderful. However I did not receive the correct wand attachment and the red strip on the hair screw tool is peeling off. Luckily I have the wand from my old Dyson that fits.
I would recommend this to a friend!
Response from DysonBy Teanna, Voice of the Customer, January 16, 2024
Hello
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson