Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Customer Rating
5
Easy & light!
on November 19, 2021
Posted by: Less74
Gender:Female
I bought this vacuum to have something lighter, it surely was. Lot of nice extra attachments. It swivels around everywhere easily. You just have to keep the button pressed down to keep it running though.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
Worked great for a little while
on February 6, 2022
Posted by: Nick86
Gender:Male
The v15 detect has great suction and was doing a great job cleaning my house. The laser works great and really shows you how much dirt is on the floor, which can be scary. We use the hardwood floor head all the time to clean up after 2 kids that are constantly dropping food all over the house. The carpet head almost made it through one full house cleaning but stopped spinning and has not worked since. I wish all attachments would of worked longer especially for the price of this vacuum.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, February 9, 2022
Hi Nick, this is Kelly with Dyson. I was so happy to see your review of the V15 Detect+, and to see how much you've appreciated the suction power this cord-free machine provides, as well as the laser built in to the Laser Slim Fluffy head. We're glad it's been such a useful tool for you in your home. Having said that, it's very disappointing to know that your torque drive head only worked once for you. It does sound like perhaps there may be a blockage within the head, or something wrapped around the brush bar which would cause that to not spin properly. Regardless, we would not expect this to occur, and we would value the opportunity to assist further and make sure your V15 Detect is working as intended. Please get in touch with us directly via email at askdysonUS@dyson.com. We will be looking forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Our 4th and best yet by a long way
on February 16, 2022
Posted by: keeft
Gender:Male
The suction is great and the microfiber hardwood floor power head with laser is amazing. We have two dogs so there are hair clumps hiding everywhere, but the laser let's you see them and focus on on the really dirty areas. Only comment is it comes with more tools than storage points, so had to purchase a 3rd party tool storage extender.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Disappointing
on December 4, 2022
Posted by: yana13
Gender:Female
Very disappointed with the battery life. It does not last an hour. The moment you use medium or high mode battery drops. On high mode, it will only last 10 minutes. Also, none of the attachments are long enough to cover the entire perimeter under a king-size bed. The light feature is nice but the suction does not seem strong enough as you have to go over the same area a few times if using low mode. I really was expecting more from this vacuum. At the very least, at this price point, this product should be offered with 2 batteries since 1 does not last long.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, December 6, 2022
Hi there, this is Kelly with Dyson. We're sorry to hear that you were disappointed with the run time that your Dyson V15 Detect Absolute provides, in the varying suction modes. Depending on the power mode in use, dust level, floor type and attachment or tool used, you can expect anywhere from 5-60 minutes of run time. You won't receive a full hour of run time in any mode, using the floor tool. The batteries in this machine do click in to place, and an additional battery/charger can be purchased, should you desire, to help extend your run time. If you have any other questions or concerns, please don't hesitate to get back in touch.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Received defective item
on May 19, 2022
Posted by: Hhhhooooodddddaaaa
Gender:Female
I ordered this product and received it after a week. After I set it up, I realized the screen doesn't work and I thought it might have no charge. So, I let it charge for 24 hours, screen back on, but when I trigger the start button, the machine works for a couple of seconds and stops working?!?!?No battery light on, no error, nothing, it just simply didn't work. I let it back to the charger and after a couple of hours tested it again still not working.
Written by a customer while visiting Dyson
Customer Rating
1
Poor Product and Quality
on January 9, 2022
Posted by: MartinC1978
Gender:Male
Only 2 months old and it’s already broken. The seal around the collection door is distorted, this a poor design. Very expensive product with terrible design
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, January 11, 2022
Hello Martin, this is Kelly with Dyson. We're sorry to see that you're having trouble with the clear dust bin on your Dyson V15 Detect+. While we don't ever expect any problems to occur with your machine, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We will be looking forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
I wanted to love this
on June 24, 2022
Posted by: lojo
Gender:Female
I saved for months to be able to afford this vacuum. I have a short hair dog and live in a new build home - so between dog hair and dust, I needed something I could trust. Since the day I owned this vacuum, it has gotten clogged within minutes of purchasing. I have followed all of the instructions in cleaning it, I never let the chamber get too full, but I end up having to clear it out every few minutes. I do not have a large home, and I am a clean freak so it isn't like I am leaving piles of dust bunnies around. It gets clogged over nothing. I have had it a year now because I so badly wanted to love this product, but it just doesn't work right at all. So sad. This is the first issue I have ever had with any Dyson product.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, July 5, 2022
Hello, this is Amanda with Dyson.
We’re so sorry to hear that you have experienced issues with your V15 Detect. This is unexpected to hear. While we don’t ever expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
We’re so sorry to hear that you have experienced issues with your V15 Detect. This is unexpected to hear. While we don’t ever expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Amanda
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5
Better than the V10
on July 23, 2023
Posted by: Jdferguson
Gender:Male
I own a V10 Animal that was showing its age. I replaced it with a V15. The V15 is batter all around. More power and less noise. The digital feedback is cool too.
I would recommend this to a friend!
Written by a customer while visiting Dyson