Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: Turkana
Verified Purchase:Yes
Hello, I bought this vacuum cleaner on November 30th, used it one time and afterwards did not work anymore! I had a video call with Dyson and it was established the motor was no longer working. I had to return the vacuum cleaner, and I am currently waiting for a replacement which will take at least 3 weeks! I really hope the replacement will work. Honestly is very worrying that a brand new vacuum cleaner for which I have paid lots of money will fail after just one use!
Response from DysonBy Dyson Customer Service, December 31, 2025
Hi, thank you for sharing your experience with us. We truly appreciate you taking the time to let us know. We completely understand how important it is for your new vacuum to work perfectly from the start, and we want to assure you that we’re here to support you every step of the way. Your satisfaction is very important to us, and we’d love the opportunity to make your experience better. If you’re happy to open up with us further, please contact our live chat or voice support team, where our specialists will be ready to assist you and provide tailored guidance while your replacement is on the way. Thank you again for your input, it helps us continue to improve while ensuring you get the very best from your Dyson machine.
Written by a customer while visiting Dyson
Posted by: Johnny
Verified Purchase:Yes
Great Vacuum! Excellent Runtime. Suction is very good
Easy to assemble
Bottom Line: I actually want to vacuum not have to vacuum
Easy to assemble
Bottom Line: I actually want to vacuum not have to vacuum
Response from DysonBy Dyson Customer Service, January 5, 2026
Hi, thank you so much for sharing your positive feedback with us. We’re delighted to hear that you’re enjoying the vacuum’s great suction, excellent runtime, and ease of assembly. It’s wonderful to know that it makes the task of vacuuming something you actually want to do rather than have to do. We’re glad to hear this and truly appreciate your input.
Written by a customer while visiting Dyson
Posted by: Bap19
Gender:Male
Verified Purchase:Yes
Constant clogs, constant emptying. This vacuum is such a hassle. We can hardly vacuum for two minutes before a clog forms at the inlet to the canister. Then, after we clear the clog, the cannister fills every 3-5 minutes and must be emptied. It does NOT live up to the hype.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 6, 2026
Thank you for sharing your experience with us. We are truly sorry to hear about the frustration you have encountered with constant clogs and frequent emptying of the canister, which understandably makes vacuuming feel like a hassle rather than a convenience. We completely recognize how important it is for your machine to perform reliably and live up to expectations. If you are open to it, we would like to help make this right by guiding you through troubleshooting steps or exploring service options to ensure your vacuum works as intended. Please consider reaching out to our chat or voice support team, so we can review your case in detail and provide the best possible resolution. Your satisfaction matters deeply to us, and we remain committed to restoring your confidence in Dyson. We sincerely appreciate your patience and the opportunity to support you.
Written by a customer while visiting Dyson
Posted by: Monique
Verified Purchase:Yes
I bought this vacuum because my other Dyson was over 10 years old. This one works great. I love the green light for normal floors. I can see every speckle of dust. The battery doesn’t last super long and will drain quickly. The suction is super strong. On area rugs, the vacuum head will stop moving even if I adjust the head for the rug. I’m still trying to figure it out. What I really do not like about this vacuum is that I have to CONSTANTLY hold the power button for it to work. My fingers get tired and I have to switch hands. The dust holder isn’t big also so I have to empty it out frequently. When I am emptying it, I do accidentally hit the power button so the vacuum will start to go. It is a tad frustrating. If I had known about the power button, I might not have bought this particular model, but it works great.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 7, 2026
Thank you for taking the time to share such a detailed review of your Dyson. We’re delighted to hear that you’re impressed with the powerful suction and the green light feature that helps reveal hidden dust, and we truly value your feedback on the battery life, dust bin capacity, and power button design. Your insights are important to us as they help us continue to improve our machines, and we appreciate your loyalty in choosing Dyson again after more than 10 years. We’re glad to know that overall your vacuum is performing well, and we’re grateful for your thoughtful comments.
Written by a customer while visiting Dyson
Posted by: Swann57
Gender:Male
Verified Purchase:Yes
My brother got this for me for Christmas. I have 4 cats 3 with long hair. The vacuum is great for picking up the fur. The green light makes it easier to see all the stuff on the floor and is great because it is easy to see where I missed an area. Easy to maneuver around and I’m able to get to places that the big vacuum can’t. The battery gives me plenty of time to clean the complete house tile and carpet. So nice not to have to deal with the power cord. The additional attachments are handy for a more complete cleaning. So easy I vacuum more frequently. Thanks
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 9, 2026
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your Dyson is making cleaning easier and more enjoyable, especially with four cats at home. It’s great to know the green light feature helps you spot hidden debris and that the cordless design, powerful suction, and handy attachments are giving you the flexibility to clean every corner with ease. We’re delighted that the long battery life allows you to cover your entire home without interruption and that you’re now vacuuming more frequently with less effort. Your experience truly reflects what we aim to deliver—innovative technology that makes everyday tasks simpler. Thank you again for choosing Dyson and for taking the time to share your review!
Written by a customer while visiting Dyson
Posted by: V15, replacing a V11
Gender:Male
Verified Purchase:Yes
This V15 replaced a 6 year old V11.
It's OK, nothing special. But, the battery life is less then my V11 and the 'brush' head with it's laser shows just how much debris is not picked up or is thrown back out.
It's OK, nothing special. But, the battery life is less then my V11 and the 'brush' head with it's laser shows just how much debris is not picked up or is thrown back out.
The brush head cannot be stripped down enough to get dog hair out of the ‘fixed’ side of the roller.
And like most Dyson’s they do a pretty good job of cleaning and a poor job of field stripping to use an air hose to blow out all the dirt, which has to be done with these.
My biggest complaint with any of the stick vacuums is that you need two hands to use an attachment with a hose. They need a trigger lock for those times you need use an attachment and hold onto to something like the brush-dusting attachment.
Fun tip. We use the Downy dryer beads to help keep any orders down. One or two dozen beads keeps a nice fragrance when vacuuming.
Response from DysonBy Dyson Customer Service, February 10, 2026
Thank you for taking the time to share your detailed feedback on your experience with the V15. We appreciate your loyalty and the comparison with your previous V11 model. Your comments about battery life, the laser brush head, and debris pickup are very helpful as we continue to improve our technology. We understand your concerns regarding cleaning the brush head, removing pet hair, and the usability of attachments—especially the need for a trigger lock during certain tasks. Your cleaning tip with Downy dryer beads is creative—thank you for sharing it. If you have any questions or need further support, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: eded
Verified Purchase:Yes
well i bought a new one and it broke within afew days. you sent me thepart that went bad. now its ok. other then that it fine.
Response from DysonBy Dyson Customer Service, February 12, 2026
Thank you for sharing your feedback with us, we are glad to know your machine is now working well after the replacement part arrived, and we truly appreciate your honesty about your experience. Your satisfaction means a lot to us, and we would welcome the chance to support you further or help with anything else to ensure you get the best from your styling tools. If you are happy to reach out, our live chat and call support teams are always available and ready to assist. Thank you again for your input, and for being a valued member of the Dyson community.
Written by a customer while visiting Dyson
Posted by: Marianneduits
Verified Purchase:Yes
I bought this vacuum at ABT Just over a week ago. After using the Dyson vacuum, I found that it does have great suction. It also has a variety of tools to enhance your cleaning. However, it’s very hard for me to use. The Vacuum is very top heavy because that’s where It’s placed in the charger. Also, you have to hold the trigger the whole time you vacuum. There is no on/off switch. Therefore, it’s hard for me to handle the vacuum. My finger gets cramped and my arm hurts. You can’t vacuum a large area because of the fatigue of using the machine with the awkwardness of holding the trigger the whole time and the weight of the top of the vacuum. I’m very disappointed with this purchase.
Response from DysonBy Dyson Customer Service, April 30, 2026
Thank you for sharing the feedback regarding the suction power and tools of your new vacuum. Sorry to hear about your experience. Please contact us via live chat or call so that we can assist you further.
Written by a customer while visiting Dyson