Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: JoeV
Gender:Male
Verified Purchase:Yes
So far a good upgrade from the V12. It does have a bit more suction power. The battery lasts well too. Filtration seems to be similar.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 12, 2026
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you’re enjoying your Dyson V12 and finding its suction good and the battery lasts well. We truly appreciate your input and are glad you’re happy with your purchase. If you ever need assistance, please know we’re always here to help. Thank you again for your kind words!
Written by a customer while visiting Dyson
Posted by: bob27
Gender:Male
Verified Purchase:Yes
This is the first stick vac I've owned. I bought a refurbished model. I'm impressed by the suction power. I'd recommend anyone who buys a stick vac to get a stand to hold the vacuum and all the attachments. There's a small dent in one of the parts, which is only cosmetic (like I said, it's a refurbished model). The one problem I've noticed is that the battery, after I put it on and off a few times, is now very, very difficult to click onto the vacuum. So much so, that I'm never taking it off, until it's time to get a new battery.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 12, 2026
Hello there, thank you for sharing your feedback. It is great to hear that you are impressed with the suction power of your first stick vacuum and that the refurbished model is meeting your expectations! We also appreciate you sharing that helpful tip regarding the stand for attachments. Regarding the difficulty you're experiencing with the battery clicking into place, we want to ensure your machine is as user-friendly as possible. If you need any assistance with the battery or have any other concerns, please reach out to us via live chat (http://ms.spr.ly/6426vPNye) or call support at 866-693-9766.
Written by a customer while visiting Dyson
Posted by: SamA
Gender:Female
Verified Purchase:Yes
Poor build quality, failed after just a handful of uses
After only a few uses, the electrical contact prongs on the main unit bent and misaligned on their own. This is the connection point where the wand attaches, so it directly affects the core power connection.
Dyson offered a replacement, but I have no confidence the same thing won't happen again. This is clearly a design and durability problem. I've requested a full refund instead. For a premium-priced product, it shouldn't fall apart this quickly.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 14, 2026
Hello there, we apologize for the inconvenience caused by the bent electrical contact prongs and the early failure of your machine. We acknowledge your concern regarding the bent electrical contact prongs and the early failure of your machine. If you need assistance regarding your machine, please contact us via phone at 1-866-693-9766 or through Live Chat.
Written by a customer while visiting Dyson
Posted by: dogs
Verified Purchase:Yes
We've had ours a few weeks and absolutely love it. Picks up dog hair amazingly well
Response from DysonBy Dyson Customer Service, May 12, 2026
Thanks for leaving such a lovely review. It’s great to hear your Dyson is handling dog hair so well. We know how much of a difference that can make day to day.
Written by a customer while visiting Dyson
Posted by: None
Gender:Female
Verified Purchase:Yes
Holds only a small amount of dust and dirt before you have to clean it and always seem to have a clog. I would have never purchase this product if i had known this.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 13, 2026
Thank you for sharing your honest feedback, as your insights are vital for our continuous improvement. We are sorry that the bin capacity and clogging issues have caused this frustration, and we want to assure you that your satisfaction is our priority. If you face any performance issues, please reach out to us via live chat on our website or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST to ensure your machine performs at its best.
Written by a customer while visiting Dyson
Posted by: dysonfan
Verified Purchase:Yes
bought a couple weeks ago and already having trouble getting the bin to close properly.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 15, 2026
Thank you for sharing your feedback. We are so sorry to hear you are experiencing bin locking issues with your new machine so soon after purchase. This is certainly not the standard of quality we expect for our owners. Please connect with our team via live chat or phone so we can troubleshoot this and get your machine working perfectly.
Written by a customer while visiting Dyson
Posted by: Anonymous
Verified Purchase:Yes
Bought this vacuum a month ago. The performance is excellent. I have a 75 lb dog with medium shedding. It work for us!
Response from DysonBy Dyson Customer Service, May 13, 2026
Thank you for sharing such amazing feedback about Dyson. We are glad to hear that it works for you and has an excellent performance. We really appreciate your efforts.
Written by a customer while visiting Dyson
Posted by: Michelle
Gender:Female
Verified Purchase:Yes
I bought this to replace my 12 year old Dyson stick vac. The laser head floor attachment is amazing. I thought it would be a gimmick, but it truly shows me so much that I cant see with the naked eye and it does such an amazing job of picking it all up. I love it!
I would recommend this to a friend!
Written by a customer while visiting Dyson