Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: Irises
Gender:Female
Verified Purchase:Yes
I just received my vacuum and not happy with the attachments. They are dragging against my area rugs and I have to use more force to clean my rugs. Am I using the wrong attachment?
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, April 10, 2026
Thank you for sharing this with us. We’re really sorry to hear the attachments aren’t working the way you expected on your rugs. It may just be a matter of using a different tool or setting, and we’d love to help you figure out the best option. When you can, please reach out to our live chat or give our support team a call, so we can look into this together.
Written by a customer while visiting Dyson
Posted by: EathenG
Verified Purchase:Yes
Overall, a great product. I did a lot of research before buying the new Dyson Dyson and overall it’s just going to be the best pick.
The techno is more advanced than some of the other vacuums. The battery is now detachable, which is nice
Response from DysonBy Dyson Customer Service, April 12, 2026
Thank you so much for your wonderful feedback. We are delighted to hear that your Dyson has proven to be the best choice, and that you enjoy it. We value your feedback and appreciate you taking the time to share it with us. If you need any assistance, you can connect with our live chat or voice support team. Your satisfaction is important to us, and we remain committed to supporting you and ensuring you get the best experience.
Written by a customer while visiting Dyson
Posted by: rmw1
Gender:Female
Verified Purchase:Yes
Like the V15 Dyson. Suction is great. I do have one complaint. When you empty it the hai and debris does not empty all the way. I have to put my hand up in chamber to get everything out of it. Luckily I have a small hand and can get everything out of it. I had a cordless Dyson before this new one and never had this problem. Considering I got a more expensive model and top of the line I feel like I should not be having this issue.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 10, 2026
Thank you for your review. We’re happy to hear the V15’s performance has impressed you, but we’re sorry the emptying process hasn’t been as seamless as expected. That’s definitely not the experience we want for you. Our live chat or phone support team can help check what’s causing debris to stick and guide you through the best fix.
Written by a customer while visiting Dyson
Posted by: claris
Gender:Female
Verified Purchase:Yes
The suction is good and the fluffy head with the green light works great! I gave it four stars because 1. The first digital motor bar was extremely loud, so thankfully, they sent me another one. It was also loud, but not as loud as the first. 2. The digital motor bar will pull and suck up your rug fibers, not just the dirt. I tried to make it more gentle by adjusting the -/+ bar and lowering the suction, but it still picks up your rug fibers. I know it's not dirt because the fibers appear as fluffy clouds in the basket. I'm afraid it will ruin our wool, persian and cotton rugs. 3. I noticed that if i use the fluffy bar after using the digital motor bar on exactly the same floor, the motor bar leaves behind a lot of small dirt.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 12, 2026
Hi there, thank you for providing us with your feedback. We are happy to hear that your Dyson has a powerful suction, and understand how upsetting it must be when the digital motor bar sucks up your rug fibers, not just the dirt. Your experience matters to us, and we truly appreciate you taking the time to let us know. We would love the opportunity to make this right for you. We kindly invite you to connect with our live chat or voice support team. They will be able to review your case in real time and help you get a resolution. Your satisfaction is important to us, and we remain committed to supporting you and ensuring you get the best experience.
Written by a customer while visiting Dyson
Posted by: Alcar
Verified Purchase:Yes
Expensive but well made and very efficient. I learned to late that there are different models of this vacuum. Thought I was purchasing the model that has a shorter extension in the larger/normal tube that is available as soon as you remove the longer tube. Not a deal breaker but I wish I knew.
Response from DysonBy Dyson Customer Service, April 13, 2026
Hello! Thank you for sharing your thoughts. We are pleased to hear that the Dyson V15 Detect Total Clean Extra is proving to be a well-made and efficient addition to your home. This level of performance reflects our commitment to engineering machines that combine advanced technology with powerful suction to tackle debris with precision. Your experience reinforces our mission to provide high-quality cleaning solutions, and we sincerely appreciate you taking the time to share it. Should you have any questions about your machine’s features or require support in the future, please do not hesitate to contact our chat or voice support team. Thank you again for your feedback.
Written by a customer while visiting Dyson
Posted by: TRAD
Verified Purchase:Yes
I bought the V15 as a replacement for an old Titan because my wife insists on doing the vacuuming her way. She weighs 90 pounds soaking wet and is 80 yrs old and still going strong. The motor end is heavy to her. I think so myself. There is no printed manual included, a serious defect for a high dollar premium vacuum, as she is not tech literate. Our house is quite large, so one or more extra batteries will be necessary. It's a good machine, but not the right choice for everyone. I'm not certain it was the right choice for her. This may turn out to be one of those "my bad" situations.
Response from DysonBy Dyson Customer Service, April 15, 2026
Hello there, thank you for sharing your feedback. We are sorry to hear that the vacuum’s weight and lack of a printed manual have made it difficult for your mother to use, as we want our machines to be accessible and comfortable for everyone. If you need any assistance with troubleshooting or exploring more lightweight options, please contact us via phone at 1-866-693-9766 or through Live Chat.
Written by a customer while visiting Dyson
Posted by: CleanFreak
Gender:Female
Verified Purchase:Yes
I love and hate the dust illuminating light on the floor vacuuming attachment. I can really see all the dust & dirt, but that then compels me to keep vacuuming. It is quiet while I keep on toiling away. My work isn’t even cut short by a dying battery since I purchased a backup battery which is a cinch to change compared to my old cordless Dyson. Thank you Dyson for that design impovement - no more unscrewing and screwing back in, no more stripped screws or stripped screw holes. The suction is great, and the filtration flawless, although I may purchase a HEPA filter as a backup.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 14, 2026
Hi! We are so glad to hear you are loving the new cordless design. It is wonderful that the dust-detecting light and the simple click-in battery are making your cleaning routine much smoother. Thank you for the five-star rating and for sharing your experience with our team. If you ever need help picking out that backup HEPA filter or have any questions, please reach out via live chat or phone.
Written by a customer while visiting Dyson
Posted by: JIM3353
Verified Purchase:Yes
Did not believe a stick vacuum would work as good as my old professional vacuum. Was absolutely shocked at its performance! Works just fantastic. Expensive but worth every penny!
Written by a customer while visiting Dyson