Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: MGRR
Verified Purchase:Yes
I returned this vacuum - the power, maneuverability, etc., are great. HOWEVER, it still doesn’t have the on/off power button that Dyson has finally put on the less powerful V12. You have to HOLD the power button all the time. It’s not good for longer usages, particularly for anyone with arthritis, hand fatigue, etc. I’ll wait and replace it when Dyson gets an on/off button.
Response from DysonBy Dyson Customer Service, January 25, 2026
Thank you for sharing your feedback about the power button design. We are pleased to hear you found the vacuum’s power and maneuverability impressive—delivering high performance is central to our commitment. We regret that the need to continuously hold the power trigger did not meet your expectations, especially considering the impact on comfort during longer use or for those with hand fatigue or arthritis. We appreciate you highlighting the convenience of the on/off button now featured on the V12 model, and we understand how vital this is for many users. Your feedback will be shared with our product development teams, as we strive to design solutions for all users’ needs. If you have any further thoughts or would like support choosing a model that best suits your requirements, our chat and voice support teams are ready to help. Thank you again for helping us improve. Your comfort and satisfaction matter to us.
Written by a customer while visiting Dyson
Posted by: SVTB@69
Gender:Male
Verified Purchase:Yes
Genius designed. The detected light to see the debris on the hard floor is outstanding.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 26, 2026
Hello, thank you for sharing your feedback. We are pleased to hear that the innovative detected light feature is helping you see debris on hard floors, making your cleaning experience even more effective. At Dyson, we strive to combine advanced technology with thoughtful, user-friendly design, and your comments reinforce our dedication to providing smart cleaning solutions. We sincerely appreciate you taking the time to share your experience. If you have any questions or need support in the future, please do not hesitate to contact our chat or voice support team. We’re always happy to assist.
Written by a customer while visiting Dyson
Posted by: Lilred50
Gender:Female
Verified Purchase:Yes
Good suction power vacuum and easy to clean. My only complaint is why would you not have an on/off button. Holding the button down while trying to hold a heavier vacuum (then I'm used to) was not a smart idea for saving a battery. That's on the user if they waste battery or have common sense to turn it off when done.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 26, 2026
Thank you for sharing your feedback with us. We are glad to hear you appreciate the vacuum’s strong suction power and how easy it is to clean. We understand your concern about the need to hold the power button and truly value your perspective on convenience and battery use. Your comments are important to us and will be taken into account as we work to improve our designs and user experience. Your satisfaction means a lot, and we remain committed to helping you get the most from your Dyson products. Thank you again for helping us continue to improve.
Written by a customer while visiting Dyson
Posted by: Meh!
Verified Purchase:Yes
It’s actually way above expectations for all surfaces, except for what I bought it for. I did my research for a vacuum that could work on my very thick carpets. Even doing the low Eco setting this vacuum does not move well. So unfortunately, for my purposes, it’s kind of a fail. But otherwise it’s a super cool machine.
Response from DysonBy Dyson Customer Service, January 25, 2026
Thank you so much for sharing your experience with us, and for choosing Dyson! We love hearing what we get right and where we could do better. We’re truly sorry to hear it’s been difficult to use your machine on your shag rugs. It’s genuinely helpful for us to hear this. If you want to troubleshoot together or talk options, just reach out via live chat or call support, and we’ll be ready to help.
Written by a customer while visiting Dyson
Posted by: Lint
Verified Purchase:Yes
This machine is so addicting. With the optical feature you will not believe how much dust etc is on the floors. Love this vacuum! You just want to keep vacuuming .
Response from DysonBy Dyson Customer Service, January 26, 2026
Thank you for sharing your enthusiastic review. We are thrilled to hear that you love your Dyson vacuum and that the optical feature has made cleaning so satisfying and even a bit addictive. Knowing that our technology helps reveal hidden dust and keeps your floors cleaner brings us genuine satisfaction. Your feedback motivates us to continue delivering innovative features that make everyday tasks more rewarding. Thank you again for choosing Dyson and letting us know how much you’re enjoying your vacuum.
Written by a customer while visiting Dyson
Posted by: Suzie
Verified Purchase:Yes
I asked that my Dyson be buried with me. I got it for Christmas and vacuumed until I got a blister. I’m cleaning the filter tomorrow for the first time - there’s a video on the handle demonstrating how to do it… what! Battery lasts a long time and it’s quiet. I swear the attachment for hard surfaces actually shines our hardwood floors. The light is magic you could vacuum in the dark. My grandkids take turns vacuuming.
Response from DysonBy Dyson Customer Service, January 26, 2026
Thank you for sharing such a lively and heartfelt review . We are delighted that your Dyson has brought so much enjoyment and impressive performance to your home, from its long battery life and quiet operation to the clever filter cleaning video and light feature that makes cleaning a breeze, even in the dark. Hearing that the hard surface attachment shines your floors and that your grandkids are eager to take turns vacuuming truly brightens our day. Your enthusiasm and personal connection to your Dyson remind us why we love creating products that make a real difference. Thank you again for choosing Dyson and making us part of your family traditions.
Written by a customer while visiting Dyson
Posted by: Alex
Verified Purchase:Yes
This was a warranty replacement and the battery dies twice as fast.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 26, 2026
Thank you so much for sharing your feedback with us. We are glad to hear that your vacuum is serving you well, though we understand your concerns regarding the battery life. Your experience matters to us, and we are committed to ensuring you get the most out of your Dyson product. Our team would love the opportunity to improve your experience, please consider reaching out to our live chat or voice support team, where we can look into this further together. Your satisfaction is our priority, and we truly appreciate your input, Theresa. If you are happy to connect, we are always ready and eager to assist. Thank you again for helping us continue to enhance our service.
Written by a customer while visiting Dyson
Posted by: John427
Gender:Male
Verified Purchase:Yes
Everything is great but you can’t use the V15 on dense carpet. Suction prevents pushing the vacuum.
Response from DysonBy Dyson Customer Service, January 27, 2026
Thank you for sharing your feedback with us! We’re glad to hear you’re enjoying your Dyson V15 overall, and we appreciate you pointing out the challenge with using it on dense carpet. Your input is valuable and helps us continue to improve our products. If you’d like assistance with this, please don’t hesitate to reach out to us directly through live chat or phone support, and our team will be happy to help. Thanks again for choosing Dyson, and we hope your V15 continues to make cleaning easier in your home!
Written by a customer while visiting Dyson