Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: NJ Gal
Gender:Female
Verified Purchase:Yes
This is a second Dyson purchase, my first for this home. Have hardwood floors and Karastan area rugs throughout and this does a spectacular job at cleaning both. Just gave away my canister vacuum because I was tired of lugging it up and down the 3 stories of my home. I clean one
Level per day so the 60 Minute battery life is More than I need on any given day. I could
Probably do all 3 levels at once but I am not that ambitious. I am 64 y/o and I still like keeping a clean home but was waiting for a Dyson I felt would work well on area rugs and hardwoods. My other Dyson, which I love: the slim profile my V12 is great for my tile floors in Florida. The V15 canister is easy to empty and the 6.5 lb weight is about half the weight of my old Kenmore canister. Know your needs and compare the models to pick the right Dyson for you.
Level per day so the 60 Minute battery life is More than I need on any given day. I could
Probably do all 3 levels at once but I am not that ambitious. I am 64 y/o and I still like keeping a clean home but was waiting for a Dyson I felt would work well on area rugs and hardwoods. My other Dyson, which I love: the slim profile my V12 is great for my tile floors in Florida. The V15 canister is easy to empty and the 6.5 lb weight is about half the weight of my old Kenmore canister. Know your needs and compare the models to pick the right Dyson for you.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Old Dyson Customer
Gender:Female
Verified Purchase:Yes
Battery on Auto runs out in 16 minutes. Can’t even vacuum whole house. Roller attachment does not fit into vacuum stick and Dyson has not replaced it yet! I’m really disappointed! My old V8 was great and I thought the V15 would be a great improvement! VERY DISAPPOINTED! Considering returning the V15!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 28, 2025
Thank you so much for sharing your feedback with us. We truly appreciate the detail you’ve provided about your experience with the V15, including the battery runtime on Auto mode and the roller attachment concern. We understand how important it is for your machine to meet your expectations, especially after enjoying your V8, and we want to assure you that your satisfaction is very important to us. We’d love the opportunity to make your experience better, and our experts are ready to assist you personally. Please contact our live chat or voice support team, and we will be happy to review the details and provide the right support. Thank you again for your input and for giving us the chance to help.
Written by a customer while visiting Dyson
Posted by: Mason B
Gender:Male
Verified Purchase:Yes
I've had the vacuum for about a month now and really like how it has been working. The different motorheads that come with it give me a lot of options to use in order to clean my floors in the best way. The hard floor cleaner with the green light that shows you exactly how dirty your floors exactly are is very neat and absolutely helps me do a better job of cleaning my hardwood. If there was one thing that I didn't love about this vacuum, it would be cleaning. Our carpet in auto mode can actually be somewhat difficult. We have a higher nap carpet at 3/4 of an inch and this seems to be awkward for the vacuum as it's constantly changing the suction amount from lower setting to a higher setting. When it enters the higher setting, it ends up being difficult to move the vacuum over the carpet because of how much suction it has. In low setting it seems like it doesn't have enough suction to clean it well enough in boost. It's impossible to move the vacuum so Auto is really the only setting that it's possible to have the vacuum on. Vacuum really does seem to do a good job. I just think it's not ideal for the type of carpet we have. I can imagine it would work perfectly for a carpet with a little bit less of a nap.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
airway blocked ... always - don't spend the money
on August 12, 2024
Posted by: tmw131
Gender:Male
Verified Purchase:Yes
I just expected more from this very expensive vacuum, regardless of the attachment or the floor I'm cleaning, it shuts down and tells me there's a airway blockage, I've cleaned it more than I care to share and it still doesn't work.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, August 12, 2024
Hello, thank you for providing a review. We apologize for the inconvenience as you are facing an issue with the machine. We can imagine how frustrating and disappointing this must be for you. This does not fall in line with the iconic service standards we aim to provide our customers. However, we strive to provide the best experience for our customers. Rest assured, we are committed to assisting you. We would also like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Joey
Gender:Male
Verified Purchase:Yes
Had the V12 and I loved it. The V15 has a larger canister and a longer run time which is nice. The problem with the V15 is that the suction is too much that I can’t even vacuum the carpet with the auto setting. I have to use on Eco. I’ve looked online and many others have the same issue. Something is wrong with the design.
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, August 26, 2024
Hello Joey,
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future with these models. For any future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Thank you for sharing the response with us. We do apologize for the inconvenience and understand how you must be feeling. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. However, do not worry, we are here to help you. We will surely work on your valuable feedback and will try our best to get a better experience ahead so that this issue does not come up in future with these models. For any future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For any queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Rob9474
Verified Purchase:Yes
Works well , it does what it does very well! but with a couple exceptions that really bother me. First it comes with one battery! Two would make it always ready to work. Second it needs a trigger lock so you don’t have to hold the trigger the whole time.
A bonus consideration would be some kind of a 90° tool to clean ceiling fans.
A bonus consideration would be some kind of a 90° tool to clean ceiling fans.
Response from DysonBy Priya, Customer Service, September 11, 2024
Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Cindy
Gender:Female
Verified Purchase:Yes
Very happy with the power, doesn't clog and came with a ton of attachments.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
Believe the bad reviews about dealing with Dyson
on December 19, 2025
Posted by: Cdub
Verified Purchase:Yes
I’m not enjoying my new vacuum because I had to send it back due to being defective and looking used not brand new. Guess this is how they do when you catch a sale price. Now I’m getting the run around on when I’m getting my replacement. Over a month now and I still don’t have my vacuum! This is unacceptable and will never buy another Dyson again.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 24, 2025
Thank you for sharing your feedback. We regret that your vacuum arrived in defective condition and that the replacement process has taken far too long. This isn’t the experience we want for our customers, and we sincerely apologize for the inconvenience. Our live chat and call support teams are available to assist you immediately. We’d like to resolve this without further delay.
Written by a customer while visiting Dyson