Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Posted by: Dents
Gender:Male
Verified Purchase:Yes
I thought I was buying new and the are 2 dents in the shaft
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 15, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Mike mike 7354
Gender:Male
Verified Purchase:Yes
I’ve had unit for about a week. It’s really heavy and you have to hold the button for it to run. It’s kind of weird how the hoses connect to the main unit. You can’t connect the hose direct without the extended duster. Which also means you can’t use the duster with the hose. Positives are great suction and easy to clean out dust bin.
No, I would not recommend this to a friend.
Response from DysonBy Voice of the Customer, Jenifer, January 16, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your V15 machine. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Gary
Gender:Male
Verified Purchase:Yes
We cannot use it because the wand is missing. PLEASE send the wand!
I would recommend this to a friend!
Response from DysonBy Teanna, Voice of the Customer, January 15, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Gallego
Gender:Male
Verified Purchase:Yes
I just purchased this unit and overall seems to be a well looking vacuum when hanging on the wall. It really work’s outstanding when using the boost suction setting but the battery will last about 10 minutes.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 18, 2024
Thank you for providing a review of a Dyson experience. I am sorry to hear you are having difficulty and I would value the opportunity to provide further assistance with the concerns detailed in your review.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Kirstie
Gender:Female
Verified Purchase:Yes
It’s descent , Is it worth the money ? No. I’d like to return it but Dyson is making it impossible to do so.
No, I would not recommend this to a friend.
Response from DysonBy Voice of the Customer, Jenifer, January 18, 2024
Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience. We would value the opportunity to ensure that your issue is resolved. You may reach out to us via email at askdysonUS@dyson.com. Please include "Dyson.com Review" in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
1
Failure after 2 weeks
on November 10, 2023
Posted by: Dml113b
Gender:Male
I have the particle count won't turn on and blank display issue after owing it for 2 weeks. I have a warranty claim in for a new main body, which I was told is out of stock.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, November 12, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
4
Awesome features! But need better instructions.
on January 21, 2024
Posted by: Bob24
Gender:Female
Verified Purchase:Yes
I received this as a present and just love it! It is easy on my back and light to maneuver. The only complaint I have is that most of the weight is at the top and and can be hard to hold for very long.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: patti
Verified Purchase:Yes
I am not happy with the lack of instruction included with the vacuum. A list of all the parts and how to put them together would be helpful.
Written by a customer while visiting Dyson