Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product.
(
1,405 out of
1,613)
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Customer Rating
2
Thought I loved it!
on July 15, 2023
Posted by: bethyboop24
Gender:Female
We've had our Dyson for about 3 years now. The first battery needed to be replaced right around the first year of ownership. The company helped us get a new battery for free, which was great. That battery didn't even last 6 months, but we were out of warranty so we had to buy the next battery and then were told we shouldn't use the vacuum on max power, so we didn't once we got our third battery, which is now dead and has been for a few months. We tried to get any help from Dyson because we feel it shouldn't be dying so quickly and now it won't even charge at all and is not even usable. We are at the point where we need to get a new vacuum again but want something that will last longer than this one. I know people who love Dyson and that's why I got it in the first place, but they are too expensive to keep replacing. I'm pretty sure the initial problem was something other than the battery (ie with the vacuum itself), but that's what I was told when I called Dyson (took a long time to get an actual person to speak to also). I loved it when it was working!
Response from DysonBy Teanna Cannon, Dyson Expert, July 16, 2023
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon.
Best wishes,
Teanna
Dyson Expert
Best wishes,
Teanna
Dyson Expert
Written by a customer while visiting Dyson
Customer Rating
5
Great vacuum
on September 21, 2023
Posted by: TinkPixie
Gender:Female
I love my Dyson! My son recommended it and it has made vacuuming so easy. I have 3 floors and it’s an absolute pleasure not having to tangle with a cord, unplugging and plugging. The attachments all work great for all of my cleaning needs. I highly recommend this wonderful product.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
1
They missed the mark here
on March 5, 2023
Posted by: Tdizzle
Gender:Female
I have the same issues as some other people have experienced with the dust and dirt getting past the rubber seal when it shouldn’t, you also do have to stick your hand in there and pull stuff out to empty the bin all the way, and I have no idea why they thought it was a good idea to not have just a on and off switch! It actually is really bad body mechanics to have to hold that trigger down and vaccine at the same time. Also straight out of the box brand new the red felt strip on one of the attachments peeled off half way and now gets Caught every time I use it. I’d say not worth 700 something price tag for sure NOT!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, March 7, 2023
Hi there, this is Kelly with Dyson. We're sorry to hear that you're not having a better experience with your V15 Detect. I can confirm, with regard to the trigger - this model does feature our light-touch trigger. Currently, the only models we have with an on/off switch would be our Omni-glide or the V12 models. I do appreciate your feedback on this feature!
If you're having trouble with dirt or dust in your clear bin, you can remove the bin from your machine, and check to make sure that the bin base seals are in place and seated correctly. We would also suggest checking the entry duct at the front of the main body and the cyclone inlet on the side, to make sure there's nothing clogged there, which can also result in the issue you are having.
We would be more than happy to go over your machine further with you, and help to make sure you are having a 5-star experience with your Dyson. You can get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If you're having trouble with dirt or dust in your clear bin, you can remove the bin from your machine, and check to make sure that the bin base seals are in place and seated correctly. We would also suggest checking the entry duct at the front of the main body and the cyclone inlet on the side, to make sure there's nothing clogged there, which can also result in the issue you are having.
We would be more than happy to go over your machine further with you, and help to make sure you are having a 5-star experience with your Dyson. You can get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
NOT worth my time or money, HIGHLY disappointed!!
on December 15, 2022
Posted by: alli2020
This is the worst vacuum I've ever owned. First battery that came with the machine didn't last, had to be sent a replacement that took way too long to receive. The new battery is just as bad. The runtime is terrible, I've had the battery charging for DAYS and when I went to use it today, it lasted 2 minutes max even on eco mode. I am so not impressed, if I could send this back today I would. I'm going to look into the return policy. If anybody asks me about my Dyson, I'm telling them not to waste their time OR money. Such a huge disappointment!!!!!!!!!!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, December 21, 2022
Hello, this is Kelly with Dyson. We're sorry to hear that you've been so disappointed thus far with your V15 Detect. It's really unusual to hear that the battery, right out of the box, would not last or charge properly. In term of run times you can expect, you'll get anywhere from 5-60 minutes, depending on power mode, dust level, floor type, and attachment/tool used.
If you purchased your machine directly from Dyson, we do offer a 30-day return period and would be happy to answer any further questions/concerns you have, or set up a return. You can contact us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
If you purchased your machine directly from Dyson, we do offer a 30-day return period and would be happy to answer any further questions/concerns you have, or set up a return. You can contact us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Does not work & customer service unhelpful
on August 27, 2022
Posted by: Jfrmw
Gender:Female
The vacuum will turn on for a few seconds before turning off. I charged the battery, drained it, recharged again and all for the same result. Apparently the only solution is for me to take time off work to drive to a town 20 miles away where there’s a service center. If I hadn’t tossed the box, I would have returned it. Do not recommend unless you have a service center close by to handle issues.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, August 28, 2022
Hi there, this is Kelly with Dyson. We're disheartened to hear of your experience thus far with your Dyson V15 Detect™, as well as the lackluster service you received when reaching out for support. We want to make this right for you. Please contact us directly at askdysonUS@dyson.com for assistance.
Best wishes,
Kelly
Dyson Customer Support
Best wishes,
Kelly
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
1
Heavy, Annoying to Use
on August 17, 2021
Posted by: lizard blizzard
Gender:Female
So disappointed with this vacuum; I purchased because I was excited about the larger bin and more power. First, the larger size means its seriously heavy...and cumbersome...and no longer provides to quick and easy convenience that I love about my V8. I could deal with this, however, I don't find the power to be any more effective than my V8 unless its in "turbo" mode, which you have to select every time (won't default)...which is mildly annoying, but then my lcd display stopped working, which means I can't switch modes at all anymore. And the last straw, the roller mechanism for floors frequently stops in our low pile rugs, which was never an issue with our V8. The laser mechanism also has never worked either, but I didn't see any value to that anyway, so no real loss there. I decided to return and buy another V8.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Support, August 18, 2021
Hello,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson V15 Detect cordless machine. While the larger capacity does give it a bit more weight than the predecessors, we still designed the V15 Detect to be easy to maneuver with the cordless feature coupled with the strong suction power.
The machine has 3 modes: eco mode, auto mode and boost mode. The eco mode and auto mode are ideal for the majority of cleaning tasks, and the boost mode is available for a temporary boost of power for particularly stubborn messes. It's not designed to be the main power mode used, but is there if needed.
We're sorry to hear of the LCD display and the laser mechanism not functioning. This is definitely peculiar, and not what we expect. Our Dyson experts are available by phone, live chat and email to assist with any issues that may arise. The V15 Detect, when purchased directly from Dyson or an authorized retailer, is backed by a 2-year manufacturers warranty as well.
We hope you continue to consider Dyson products for your home in the future.
Best Wishes,
Miella
Dyson Customer Support
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson V15 Detect cordless machine. While the larger capacity does give it a bit more weight than the predecessors, we still designed the V15 Detect to be easy to maneuver with the cordless feature coupled with the strong suction power.
The machine has 3 modes: eco mode, auto mode and boost mode. The eco mode and auto mode are ideal for the majority of cleaning tasks, and the boost mode is available for a temporary boost of power for particularly stubborn messes. It's not designed to be the main power mode used, but is there if needed.
We're sorry to hear of the LCD display and the laser mechanism not functioning. This is definitely peculiar, and not what we expect. Our Dyson experts are available by phone, live chat and email to assist with any issues that may arise. The V15 Detect, when purchased directly from Dyson or an authorized retailer, is backed by a 2-year manufacturers warranty as well.
We hope you continue to consider Dyson products for your home in the future.
Best Wishes,
Miella
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: JoyH
Verified Purchase:Yes
Love it! We have 3 cats and this helped us with cleaning the extra pet fur on the floor.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Sooz12
Gender:Female
Verified Purchase:Yes
We returned our v12 and got this because of various reasons. We were surprised when we realized you had to manually hold the trigger down while vacuuming. My husband is a wheelchair user and this is not very efficient for him. And it is honestly quite annoying. Also the charging platform that you hang the vacuum on is quite flimsy. For the price I would expect something sturdier.
No, I would not recommend this to a friend.
Response from DysonBy Teanna, Voice of the Customer, January 17, 2024
Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star customer service experience . We would value the opportunity to ensure that this is resolved for you.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson.Com Review" for prompt attention to this matter.
Written by a customer while visiting Dyson