Customer reviews from Dyson
Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Average customer rating
4.4 out of 5
4.4
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,470
4 Stars
271
3 Stars
111
2 Stars
70
1 Star
103
87%of customers recommend this product. 
(
1,405 out of 1,613
)
Best Buy Privacy Policy
Customer Reviews for Dyson - Refurbished Excellent - V15 Detect Cordless Vacuum with 8 accessories - Yellow/Nickel
Customer Rating
4 out of 5
4
on September 13, 2025
Posted by: Mike
Gender:Male
Verified Purchase:Yes
Pay attention to the reviews. The unit is heavy and the run button that doesn't stay turn on makes it a bit of a pain to operate. If you do not have good upper body strength do not get this unit.
It cleans get and I was surprised by the amount of dirt it got out of my carpet.
Overall it is a good machine.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
on September 13, 2025
Posted by: Dickster
Gender:Male
Verified Purchase:Yes
Since I’m sure a lot of seniors use your product I would suggest on your next model find a way to automatically stay powered up without having to continually squeeze the trigger .also making the space between the trigger and trigger guard a little bigger. This would solve anyone with arthritis or large fingers.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4 out of 5
4
i love vacuuming now!
on November 3, 2025
Posted by: bk2025
Verified Purchase:Yes
this vacuum has absolutely changed my life. battery is great. attachments are mostly great - the carpet attachment has trouble on our rugs sometimes and will get stuck/stop spinning. it’s super light & quiet. easy to clean. the different modes are great. i do wish it would stay running without me holding the trigger but that’s not a huge deal to me. overall fabulous & worth the money!
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceNovember 14, 2025
Thank you for sharing your detailed feedback. We are delighted to hear that your vacuum has made such a positive impact on your cleaning routine, with excellent battery performance, versatile attachments, lightweight design, quiet operation, and ease of cleaning. We also appreciate your candid comments regarding the carpet attachment and the trigger design. The Dyson power trigger is engineered to help conserve battery life by ensuring suction is only active when needed, though we understand continuous engagement may be less convenient during longer sessions. Your input on the carpet attachment and usability is valuable, and we will share this with our product teams as part of our ongoing commitment to improving the user experience. Your experience reinforces our mission to deliver high-quality cleaning solutions that combine advanced technology with user-friendly design. If you have any questions or require support in the future, please feel free to reach our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Customer Rating
2 out of 5
2
Bummer
on November 5, 2025
Posted by: Grandma
Verified Purchase:Yes
I’ve only used it briefly but so far am not impressed. Even on boost is not picking up all that it “detects”. Bought this because I love my V11 animal and thought it would be new and improved. Not so.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer ServiceNovember 15, 2025
Thank you for sharing your feedback with us. We’re sorry to hear that your new Dyson hasn’t met the performance expectations you had, especially compared to your V11 Animal. We understand how disappointing it can be when a product doesn’t deliver the improvement you were hoping for. Your satisfaction is very important to us, and we’d like to help you get the best results from your machine. Please contact our chat or voice support team, and we will be ready to assist you further with troubleshooting and guidance. We appreciate your feedback as it helps us continue to improve our products and customer experience.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
A forever Dyson customer now
on November 5, 2025
Posted by: Hinky1
Gender:Female
Verified Purchase:Yes
I’m so so happy w my purchase! I can’t stop vacuuming my house. It’s clearly by far superior to what I had previously. I vacuumed my bedroom 3x and filled it up each time! Thank you for this product!
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceNovember 14, 2025
Thank you for sharing your feedback and for your continued trust in Dyson. We are delighted to hear how happy you are with your purchase and that your new machine has delivered such impressive results compared to your previous vacuum. It’s wonderful to know that the powerful suction and performance have made such a noticeable difference in your home. At Dyson, we are committed to engineering products that provide superior cleaning and convenience, helping to make everyday tasks more effective and enjoyable. Your enthusiasm and satisfaction reinforce our mission, and we sincerely appreciate you taking the time to share your experience. If you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Customer Rating
4 out of 5
4
Power on while using
on November 9, 2025
Posted by: Mary
Verified Purchase:Yes
I bought the V15 model and was so disappointed that you have to keep your finger on the on button while using. I just assumed that you wouldn’t have to do this.
Response from DysonBy Dyson Customer ServiceNovember 15, 2025
Thank you for sharing your feedback with us. We’re sorry to hear that the trigger design on your Dyson V15 has caused disappointment. We understand how inconvenient it can feel to have to keep your finger on the button during use, especially if you were expecting a different operation style. Your satisfaction is very important to us, and we appreciate you taking the time to share this insight. Please contact our chat or voice support team, and we will be ready to assist you further with guidance and support. We value your feedback, as it helps us continue to improve our products and design features for greater comfort and ease of use.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Love this vacuum!
on November 18, 2025
Posted by: Mary Ann
Gender:Female
Verified Purchase:Yes
This vacuum is lightweight and I love that it's cordless. We replaced our previous Dyson cordless with the V15. It has some really nice features such as the dust detecting light on one of the suction bars. I also like that it automatically adjusts to how much dirt is being sucked up. I like the display that shows the run time and type of dirt being captured. We've never hit 60 minutes of run time on the display, but we have a small house and I'm not going to vacuum for an hour anyway. We were at first confused by the crevice tool that fits into the wand, but a call to Dyson got us on track. This vacuum is definitely an upgrade over our old one. We got a great deal on it too, so we're happy with the purchase.
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceNovember 27, 2025
Thank you for sharing your feedback. We’re delighted to hear that you love your new V15 vacuum and find it lightweight, cordless, and full of helpful features like the dust detecting light, automatic adjustment, and display showing run time and dirt type. It’s great to know that our support team was able to guide you with the crevice tool and that this model feels like a true upgrade over your previous Dyson. We’re also glad you’re happy with the deal you received. If you ever have any questions or need assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
3 out of 5
3
on November 25, 2025
Posted by: Umph
Gender:Female
Verified Purchase:Yes
Always thought Dyson was top of the line for vacuums, to my dismay, I find it very hard to push on my carpet. It does have great suction though!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer ServiceDecember 2, 2025
Thank you for sharing your feedback. We’re glad to hear that you find your Dyson vacuum has great suction, though we understand your frustration with how difficult it feels to push on your carpet. That’s certainly not the experience we want for our customers. Please reach out to us via live chat or call so we can look into this further and provide the best possible resolution, whether it’s guidance on usage, adjustments, or other solutions. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions.
Written by a customer while visiting Dyson
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