Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Customer Rating
3
Slower than the S21+
on May 21, 2023
Posted by: Assilem
[This review was collected as part of a promotion.] Takes longer to load things. I liked my S21+ much better.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 23, 2023
Hello Assilem, we appreciate you sharing your thoughts on your Samsung Galaxy S23. We would be more than happy to help you troubleshoot the speed of your device. The first step we would recommend would be to adjust the refresh rate of your device. This can be done in your settings. We have included an article below that will not only lead you through the steps but help you understand what setting may best suit your needs. We have also included a link to the Samsung Support Team if you need further assistance or have questions. Thank you for being a Samsung customer. -Elizabeth
Refresh Rate Settings
https://www.samsung.com/us/support/answer/ANS00086005/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Refresh Rate Settings
https://www.samsung.com/us/support/answer/ANS00086005/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product is EH
on May 31, 2023
Posted by: Jaysmomy
[This review was collected as part of a promotion.] Personally I think my Galaxy S10 was better. The voice to text is shoddy at best. It can only translate speech to text in an absolutely quiet environment. Adds in ?? In the dumbest places. Its just not up to par!
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hey there Jaysmomy, we appreciate you taking time to share your thoughts with us on your Samsung Galaxy S23. We would be so happy to help you adjust the settings or troubleshoot your device to help you get the most out of the amazing features. We have provided for your convenience a link to an article that will help you reset Bixby on your device and troubleshoot difficulties. If that does not resolve your difficulty, we have also included a link to the Samsung Support Team for further troubleshooting assistance and other options that may be available to you. Thank you for being a Samsung customer. -Elizabeth
Reset Bixby on your Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Reset Bixby on your Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not a fan.
on May 31, 2023
Posted by: Bwertman
[This review was collected as part of a promotion.] Samsung is a new brand for me as I usually use Motorola. I'm not a big fan of the Galaxy S23. The keyboard is awful, messes up all if my texts. Also the microphone never understands what I'm saying for speech to text and the punctuation is all over the place. Would not recommend.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hello Bwertman, we appreciate your feedback on your Samsung Galaxy S23. If you are finding the keyboard difficult to navigate you can make adjustments to the style of keyboard for your device. In your settings under General Management and Samsung Keyboard settings, you can change the style of keyboard, split or together, how it can rotate to landscape on your device, and a range of other options that can help you use your keyboard with ease. We have also included a link to help you with the speech to text features and how to reset and troubleshoot your Bixby feature. We appreciate you being a Samsung customer, and we have included a link to the Samsung Support Team if you have further questions or would like assistance with your device. -Elizabeth
Reset Bixby on your Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Reset Bixby on your Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great pictures
on August 21, 2023
Posted by: Walmartsmeltervilleidaho
[This review was collected as part of a promotion.] I use my device for everything and let me tell you I would highly recommend this device to anyone and everyone. Takes amazing photography had a cool night time camera that makes any picture look like it's in the daylight it's so awesome you can make people disappear in the photos it's just the greatest.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on September 12, 2023
Posted by: Irishgal1963
[This review was collected as part of a promotion.] I do like the many features that the phone has however I bought it because I was told that the quality of the pictures was very good. I do not feel that this is true. The pictures I have taken out of no better quality and the pictures I took on my Galaxy 8. Very disappointing that I upgraded and this is what I got
Value
3
Response from Samsung USBy Debra, Social Commerce, September 13, 2023
Greetings Irishgal1963,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! Be sure to check out the article that I have linked below for you titled, "The best camera features on your Galaxy S23" for some awesome information about your camera! Without knowing more details about what you may be experiencing with your camera functionality, I suggest reaching out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091862/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! Be sure to check out the article that I have linked below for you titled, "The best camera features on your Galaxy S23" for some awesome information about your camera! Without knowing more details about what you may be experiencing with your camera functionality, I suggest reaching out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091862/
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera, and the ease of working the phone
on December 12, 2023
Posted by: Kaykay
[This review was collected as part of a promotion.] I use my phone for business alot, I create Mock up for my balloon events, I create invoice and send them via email. I get notifications when my payments come through and review my pending invoices. It's great for business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S23: OMG, phone goals!
on December 12, 2023
Posted by: Walter
[This review was collected as part of a promotion.] The S23 delivers a stunning visual experience with its vibrant AMOLED display, making it ideal for enjoying multimedia content. The camera captures professional-quality photos, ensuring every moment is preserved in exceptional detail. Performance is smooth and responsive, handling demanding tasks effortlessly. The long-lasting battery ensures all-day productivity.
The sleek design exudes sophistication while offering superior durability. Security features provide peace of mind, safeguarding your data with fingerprint and facial recognition. While the price point is significant, the overall value proposition is undeniable for discerning users seeking a powerful and refined mobile experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S23 lider in the High Range
on December 12, 2023
Posted by: RAnthony04
[This review was collected as part of a promotion.] It is an excellent device. You can multitask at the same time. I use it extensively for work and it is capable of showing high functionality, processing speed and impressive performance. One of its qualities is having a very powerful processor that delivers every processing capacity expected from this series and that is noticeable in the execution of high-quality and demanding video games and that on this phone you can play them as if they were on a computer or a gaming laptop. The camera system is exceptional, with sharp pixels and professional-level sharpness and quality in each photograph and video. Another plus is its high network connectivity capacity even in sub-urban areas and in adverse environmental conditions. Also comment on its high resistance, robustness and manufacturing quality that consolidate it as a phone worthy of Samsung's top range.
Value
5
Written by a customer while visiting Samsung US