Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Customer Rating
3
Its Okay...
on August 21, 2023
Posted by: Mollie
[This review was collected as part of a promotion.] I previously had an S8... I honestly liked it better. The camera is better on the S23, but its overall functions and battery life are not great. I also don't like that the ring around the camera when I get a notification was removed.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hello there Mollie,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the free time in your busy day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23's battery life. The Galaxy S23 offers you the option to customize your notification pop-up style which includes your Edge Lighting Style. This is where you can choose a style of edge lighting for your notifications. Here's how: From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style: Edge lighting style: Choose a style of edge lighting for notifications. It's a very cool option that you can customize with various colors and effects. For your convenience, I have included the link to your device manual below to help you get better acquainted with your Galaxy S23 so that customizing your device will be that much easier for you. Please feel free to reach out to Samsung Support if you would like additional assistance. Thank you for being a steadfast Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/downloads/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the free time in your busy day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23's battery life. The Galaxy S23 offers you the option to customize your notification pop-up style which includes your Edge Lighting Style. This is where you can choose a style of edge lighting for your notifications. Here's how: From Settings, tap Notifications > Notification pop-up style, and then choose a pop-up style: Edge lighting style: Choose a style of edge lighting for notifications. It's a very cool option that you can customize with various colors and effects. For your convenience, I have included the link to your device manual below to help you get better acquainted with your Galaxy S23 so that customizing your device will be that much easier for you. Please feel free to reach out to Samsung Support if you would like additional assistance. Thank you for being a steadfast Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
3
Don't like this s23 phone.
on August 21, 2023
Posted by: Oldtimer
[This review was collected as part of a promotion.] My old s21 way out performs this phone.Ive had problems where key board won't open,problems with calander,streaming won't hook to Nvidia game box at times.I have to restart phone usually 1-2 xz a day,😩😳, Tipicle touch continue button,won't load a negative review
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Aloha Oldtimer,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The on-screen keyboard is an integral part of using a Galaxy phone or tablet since it lets you reply to messages, search the web, and do other important tasks. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. Check out the article titled, "Keyboard is not working on Galaxy phone or tablet" for some simple troubleshooting steps that you can take to help you resolve what you have been experiencing with your keyboard functionality. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Ensure that the software on your Galaxy S23 has been updated with the most current version of software, also linked below. Feel free to contact Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you need help troubleshooting your Galaxy devices. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The on-screen keyboard is an integral part of using a Galaxy phone or tablet since it lets you reply to messages, search the web, and do other important tasks. If the keyboard isn't working, like if it's frozen or unresponsive, you'll want to get it up and running again as soon as possible. Using the default keyboard, clearing the cache, and checking for software updates are some of the things you can do to solve the issue. Check out the article titled, "Keyboard is not working on Galaxy phone or tablet" for some simple troubleshooting steps that you can take to help you resolve what you have been experiencing with your keyboard functionality. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Ensure that the software on your Galaxy S23 has been updated with the most current version of software, also linked below. Feel free to contact Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you need help troubleshooting your Galaxy devices. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01209532/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
1
This product battery life isn't as good
on August 21, 2023
Posted by: Raj006
[This review was collected as part of a promotion.] The battery life of this device is not good. Since day one I have been charging in total 250% of the battery for normal use of the phone.
Value
1
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Greetings Raj006,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the free time in your busy day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23's battery life. Please do not hesitate to reach out to Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the free time in your busy day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23's battery life. Please do not hesitate to reach out to Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
2
Might as well try an upgrade.
on September 10, 2023
Posted by: jamara
I had a Galaxy s10 5G before this, and I am disappointed in the performance of this phone. It is much slower when I play games, and drops calls constantly (an issue I never had with the previous phone). The camera is good but the storage filled up extremely fast an as someone who creates content, this is incredibly hindering. I expected more from the latest phone without having to get the top of the line upgrades, and will not have this phone for long.
Response from Samsung USBy Debra, Social Commerce, September 11, 2023
Salutations Jamara,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 has been updated with the most current version, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Although the Galaxy S23 series lacks expandable storage options, like the addition of a microSD card, you do have cloud based storage options available to you like Samsung Cloud, Google Drive, and Microsoft OneDrive. When you have the free time out of your hectic day, please check out the articles titled "Samsung phone has poor signal and cannot use data or make calls" and "Manage storage on your Samsung Galaxy phone" for a plethora of information and/or troubleshooting steps to help resolve what you have been experiencing with your device. I have linked these resources below for your easy access. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/answer/ANS00091942/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 has been updated with the most current version, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Although the Galaxy S23 series lacks expandable storage options, like the addition of a microSD card, you do have cloud based storage options available to you like Samsung Cloud, Google Drive, and Microsoft OneDrive. When you have the free time out of your hectic day, please check out the articles titled "Samsung phone has poor signal and cannot use data or make calls" and "Manage storage on your Samsung Galaxy phone" for a plethora of information and/or troubleshooting steps to help resolve what you have been experiencing with your device. I have linked these resources below for your easy access. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
5
Another awesome phone from Samsung !
on March 2, 2023
Posted by: Michael
[This review was collected as part of a promotion.] From all the great phones out there, i chose the Samsung Galaxy S23.. After reviewing all the phones out there, including Apple, I chose the Samsung because of their superb performance. I previously has the Samsung S10 and had no issues with it, and from past performance with Samsung, this helped me choose another great product, which i feel that i will have no ossues with at all.
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on June 21, 2023
Posted by: Kyra
Expertise:Expert
I've had this phone for a couple months and I like the fact that It is so small, it's horrible. It freezes all the time. Everything is up to date. While in my notes app it stays there for a couple seconds everytime I open the app. Phones are supposed to make things more convenient and faster. It makes it inconvenient and slower.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 22, 2023
Hello Kyra, we appreciate you taking time to share your feedback on your Samsung Galaxy S23. We understand how important the full functionality of your device to making every day life easier and more efficient. If you haven't done so already, the first step we recommend taking would be to go in to your settings app, and under display, adjust the motion settings from standard to adaptive to help with the refresh rate of your device. If that does not help resolve this difficulty, we have also included a link to the Samsung Support Team for further troubleshooting assistance and options that may be available to you. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
amazing pictures
on March 16, 2023
Posted by: photos
[This review was collected as part of a promotion.] i love the night camera it's amazing. took picrure in pictch black.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on April 3, 2023
Posted by: Rajab
Excellent phone and Camera is Amazing slim and sexy Look withNew Colours are Amazing
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US